Dr. Ly Nguyen, MD

Awful experience. They threaten you if you cancel with a $200 cancellation fee but they can cancel on you the same day after your appointment, two weeks in a row!! How can a doctor be sick two Fridays in a row? I think she just wanted to start her weekend early.Meanwhile l've missed two weeks of work because I am a flight attendant and I go on 3 day trips! She's cost me over $1,000 of lost wages with her cancellations.The front staff was apologetic but enough is enough. There won't be a 3rd time. I'll never go back. Very poor work ethic.

After being a patient of Dr. Nguyen for more than 20 years and being asked to change my appointment from Monday to Friday. However, I refused service when I arrived at the office 20 minutes before my appointment because Eye Florida no accepted my insurance by United Healthcare. Donald White

After three attempts to get a referral to Dr. Nguyen's office. I showed up for my appointment, still, they received no referral. I called my primary care office immediately and they resent the referral again for a third time. Dr. Nguyen office staff would not even talk to my provider that I had on the phone right there. My provider faxed it immediately as Dr. Nguyen office wanted the faxed referral wouldn't take a verbal. I proceeded to wait in the waiting rooms. After 1/2 hour after my scheduled appointment, they called me up to say they still did not get the faxed referral so I had to reschedule my appointment. I couldn't believe they were sending me away. That is such poor service. I had been an Medical Office manager in the past. I would never send a patient away! I couldn't believe it. POOR CUSTOMER SERVICE!!!!!

My visits have been lack luster at best. Dr. Nguyen is dismissive and strung me along for 7 months without any real results. The Dr. contradicts herself, telling me that my vision is a simple correction, but 2 sentences later, says I would be legally blind without the vision in my left eye, and they can only correct it to 20/35. I wouldn't mind all this except she told me I likely have diabetes, so I went and got blood work and my blood sugar and A1C levels are below average. I'm a large person, but I eat Keto and work out 5 days a week, so I'm not exactly fat. She wouldn't listen to that and then, instead of setting my appointment for a month later (to let my eyes readjust after being on drops for 3 months), she sets my follow up for prescription lenses 3 months later. I was patient about this until I went to my appointment, confirmed via email, and they rescheduled the appointment without contacting me. I can't see well enough to read, or drive and they just don't seem to mind.

Thank you for your patience every time I come to the office! Great staff and great dr! I'll be back next year!

Excellent Ophthalmologist who definitely knows her stuff!

Great office and excellent Ophthalmologist!

Dr. Nguyen would be highly recommended by me to other prospective patients. Her staff is very professional, helpful and friendly. Both of her facilities are clean and have all the latest equipment.

I would not recommend her to anyone I went in there with half vision due to a foreign object in my eye she wanted to charge me over five hundred dollars mind u I have no insurance then refused to see me cause I don't have full payment and to her i t didn't matter I was a combat veteran went to another eye doc today Dr.burry in kissimmee he charged me a hundred dollars Dr.nguyen has no morals and should be ashamed of herself I don't know how she can sleep at night

I felt this was a money grubbing operation. I had 4 appointments in a month, lots of insurance billing eye tests and was told first that I did not need glasses. Then I was told at last appointment by an associate doctor who barely spoke English that I needed glasses 2 days before I was leaving FL. So I asked if I could have prescription for glasses to take with me. I was told I would have to pay an additional $35 for actual prescription. Waste of time and money. I don't trust them.

Staff horribly rude. Office is taking insurance money and charging patients. Dr. is friendly but not accurate on all diagnosis