background
background
Dr. Caroline Cella, MD

Dr. Caroline Cella, MD

Family Medicine*

Dr. Caroline Cella, MD is a family medicine physician in North Chesterfield, VA. She is affiliated with medical facilities such as Bon Secours St. Francis Medical Center and Chippenham Hospital. She is accepting new patients and telehealth appointments.

4.7 Star Rating
Based on 128 reviews 4.7 Star Rating (128 reviews)

Practice

1471 Johnston Willis Dr North Chesterfield, VA 23235
Telehealth available
Patient Favorite Award

Dr. Cella is a patient favorite Family Medicine Physician

The Patient Favorite badge is awarded to top-performing providers who surpass average ratings and comments, reflecting their commitment to exceptional patient care. Read our methodology

Experience Check

Search for experience in a specific area

Dr. Cella's Reviews

Likelihood to recommend Dr. Cella

4.7
128 ratings, 93 with a written review
5 star
91%
91%
4 star
1%
1%
3 star
1%
1%
2 star
4%
4%
1 star
4%
4%

Your trust is our top concern.

We strive to keep reviews honest, trustworthy, and fair.

Doctors can not pay for good reviews, nor can they pay to have negative reviews removed.

We monitor all reviews to ensure they comply with our guidelines and don’t include personal information, profanity, libel, defamation, harassment, obscenity or fraud.

Any reviews that are deemed fraudulent or violate our guidelines will be removed immediately.

All reviews are confirmed and audited before publication, and community members have the ability to flag inappropriate content for further review by our team.

I have been with Dr. Cella for about twenty years
I haven’t any issue with time or sharing my medical concerns with my health or wellbeing with Dr.Cella or intern Carlie . Staff seems to be very helpful to me & everything is more than appreciated.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
David J. Lewis,Sr – Jul 13, 2023
×Post a ResponseAre you Dr. Cella?
Terrible treatment by office employees and apathy
My chief complaint is about the employees at Dr. Cella's office, located at Johnston-Willis hospital. The employees are apathetic, uncaring and even rude. The communication from Cella's office to me, to my pharmacy and to referred care was horrendous. A recent example is when I had COVID-19 and was eligible to receive monoclonal IV therapy. Cella's office failed to get me properly scheduled and therefore, I had to go the ER as my symptoms were worsening. During this crisis, her office employees made my spouse drive to their office on two occasions to get unnecessary leaflets about the therapy that could have been provided electronically. Even though we jumped through these hoops, I never got called for the therapy. My prescriptions were a constant issue while under Cella's "care". I changed doctors in the past month and I am so relieved to finally have good care and communication. I had forgotten that doctors are in the service business because of Cella's lack thereof.
What went well
No results
What could be improved
  • Office environment
  • Didn't listen or answer questions
  • Staff wasn't friendly
  • Appointment was rushed
1 other person found this helpful
Helpful
Adrian – Jul 07, 2022
Reviewer name, thank you for this feedback and... Read More
×Post a ResponseAre you Dr. Cella?
Excellent doctor!
She spends a lot if time and asks great questions. She addresses all of my concerns, explains things well, and has excellent bedside manner. I highly recommend Dr. Cella.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Elaine Fowler – Mar 01, 2022
×Post a ResponseAre you Dr. Cella?
Dr Cella has been my primary physician for many years. My last visit was for a cyst that ruptured and was getting infected. She allowed her staff to make an appointment on short notice, cleaned the cyst and gave me a prescription for an anti-inflammatory med until my previously scheduled appointment with a dermatologist.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Ryman C Jones Sr – Apr 29, 2021
×Post a ResponseAre you Dr. Cella?
Dr. Cella is always helpful, responsive, and patient and I always feel she truly cares about me and my health concerns. She is approachable and respectful and really wants to hear and respond to any concern I may have.
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
PFD – Mar 31, 2021
Thank you for the kind words, Reviewer name! We... Read More
×Post a ResponseAre you Dr. Cella?
I have been Dr Cellas patient for nearly 30 years and I have trusted her care.
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Appointment wasn't rushed
What could be improved
No results
1 other person found this helpful
Helpful
Jul 30, 2020
×Post a ResponseAre you Dr. Cella?
I have recommended Dr. Cella. She is a good physician.
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Jul 27, 2020
×Post a ResponseAre you Dr. Cella?
Annual physical
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Sue Eastep – Jul 12, 2020
×Post a ResponseAre you Dr. Cella?
My visit was quick and efficient. And it accomplish my purpose for the visit
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jul 07, 2020
×Post a ResponseAre you Dr. Cella?
Telefon W/ DR. Cella. All items concerning my health answered.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
May 10, 2020
×Post a ResponseAre you Dr. Cella?
Due to the corona virus I had a teleconference with Dr. Cella and her nurse Molly. They were just as thorough as they are when I go in and see them in person. I would recommend Dr. Cella to any of my friends. She is a very caring physician.
What went well
No results
What could be improved
No results
Helpful
May 04, 2020
×Post a ResponseAre you Dr. Cella?
Because of social distancing order I have to communicated with doctor Cella by phone first l would say thank you the office staffs they are very nice and help me a lot. Doctor Cella was a wonderful primary care physician she was my pcp at least 15 years she speaks very slowly and always patient and try to explain carefully everything Thank you Dr Cella such a wonderful physician
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Dinh Vu – Apr 26, 2020
×Post a ResponseAre you Dr. Cella?
Dr. Cella is the best primary care physician I have ever had. She takes her time to listen to your concerns and gives thoughtful options and sound medical advice. You never feel rushed. I am thankful to have Dr. Cella as my primary care physician. Her staff is equally as helpful and friendly. Great medical office!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Apr 23, 2020
×Post a ResponseAre you Dr. Cella?
Many thanks to Dr. Cella for not cancelling my routine appointment and helping me stay healthy during the Coronavirus outbreak. The team are very professional and friendly.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Dorothy – Apr 01, 2020
×Post a ResponseAre you Dr. Cella?
Always comforting to see Dr. Cella. Very professional but also personable.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Catherine – Mar 23, 2020
×Post a ResponseAre you Dr. Cella?
Awesome! Very through. Been my Dr. for 30 years!!!!!
What went well
No results
What could be improved
No results
Helpful
Mar 22, 2020
×Post a ResponseAre you Dr. Cella?
I love Dr Cella. I've been going to her for years and have always been happy with her. She always takes my concerns seriously and answers all my questions. She and Molly are a great team.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Mar 15, 2020
×Post a ResponseAre you Dr. Cella?
Dr. Cella was recommended to me by my former doctor a few years ago, Dr. Wedd. I am pleased with Dr. Cella as well as her staff, especially Molly. They are very professional and friendly. Although I miss Dr. Wedd, I am pleased with his recommendation. When discussing my issues with Dr. Cella, I always receive through information.
What went well
No results
What could be improved
No results
1 other person found this helpful
Helpful
Teresa Carr – Mar 11, 2020
×Post a ResponseAre you Dr. Cella?
Always a pleasure to visit. Dr Cella has great bedside manner!! Molly is terrific as well! Good team!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Renee Disher – Mar 10, 2020
×Post a ResponseAre you Dr. Cella?
When I leave my visit with Dr.Cella I feel completely satisfied with my examination. Dr. Cella is very personal and answers any questions I may ask.i would recommend d her to anyone with confidence.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Mildred lemanski – Mar 01, 2020
×Post a ResponseAre you Dr. Cella?

Leave a review

How was your experience with Dr. Cella?

About Me

care philosophy

I am committed to working with you every step of the way and providing exceptional healthcare through all stages of life. I focus on the primary healthcare needs of patients aged 7 and older, and through continuous study, my goal is to remain current...read more

biography

This physician is accepting telehealth visits. Caroline Cella, MD, received her bachelor's degree from Salem College in Winston-Salem, NC, in 1980 and her medical degree from VCU's Medical College of Virginia in 1985. Her residency training was...read more
  • Family Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Nc Baptist Hospital

    Internship Hospital
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
Patient Favorite Award

Dr. Cella is a patient favorite Family Medicine Physician

    Read our methodology

    Online Care for Prescription Refills (Sponsored)

    Insurance Check

    Search for your insurance carrier and choose your plan type

    Locations

    Practice

    Primary Health Group-Johnston-Willis1471 Johnston Willis Dr North Chesterfield, VA 23235
    1
    • Call
    • Fax
    • Hours
      • Mon: 8:00am - 4:30pm
      • Tue: 8:00am - 4:30pm
      • Wed: 8:00am - 4:30pm
      • Thu: 8:00am - 4:30pm
      • Fri: 8:00am - 4:30pm
      • Sat: closed
      • Sun: closed
    • Directions