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Dr. Arturo Hernandez, MD

Dr. Arturo Hernandez, MD

Family Medicine*
20+ years of experience

Dr. Arturo Hernandez, MD is a family medicine physician in El Paso, TX and has over 20 years of experience in the medical field. He graduated from Universidad Autonoma de Ciudad Juarez in 2002. He is affiliated with The Hospitals of Providence-East Campus. He is accepting new patients and telehealth appointments.

4 Star Rating
Based on 53 reviews 4 Star Rating (53 reviews)

Arturo Hernandez Family Clinic

12136 Pebble Hills Blvd Ste 107STE 107 El Paso, TX 79936
Telehealth available

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Dr. Hernandez's Reviews

Likelihood to recommend Dr. Hernandez

4.0
53 ratings, 22 with a written review
5 star
68%
68%
4 star
2%
2%
3 star
8%
8%
2 star
6%
6%
1 star
17%
17%

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My wife and I have been seeing Dr. Hernandez for over ten years. He is very professional, knowledgeable, patient, and attentive. I appreciate that he does not resort to prescribing medication as his first option. He allowed me to modify my diet and regimen, which enabled me to avoid medication for a few more years. His staff has been, promptly responding with information, prescriptions, and appointments. The staff is also friendly and genuinely interested in the patients. Overall, I highly recommend Dr. Hernandez his staff, who both deserve an A+ rating.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
Helpful
RSuper – Mar 16, 2025
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I'm being seen Doctor Arturo Hernandez for over 9 years.he treat me with respect he's explain very well diagnosis and treatment, also his office staff very attentive and kindly. I highly recommend him thank you Doctor Hernandez for your excellent services.
What went well
No results
What could be improved
No results
Helpful
Catalina Martin Del Campo – Dec 27, 2024
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Excelente service by staff and Dr.Arturo Hernández.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Ana Lilia Torres – Jul 30, 2024
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If i could give Zero stars i would, I worked there for almost 3 weeks Told the wife that i have a condition and i might have to miss here and there she said yes no problem. The time passes on she complians about my absences and as a manager doesnt come and ask me whats going on or nothing all she cared about was running a buisness. I told her we are humans we get sick, we have to go to doctors appointments she didnt care she let me go. Which i personally think its so unprofessional on her side. Dr. Arturo is a very good doctor, Polite, and nows what he is doing. Awsome Doctor. I am just so disappointed i got fired for being a human but oh well just wanted to let you guys know.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
Helpful
Toni Barron – Jun 18, 2024
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I love Dr. Hernandez, he is a very knowledgeable doctor. Went in today at one, I was out before three.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
Helpful
N. Arellano – Jun 01, 2024
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Great Physician
I can confidently say that Dr. Hernandez is an outstanding primary care physician. Dr. Hernandez consistently demonstrates a high level of professionalism and expertise. He takes the time to listen to my concerns and provides thorough explanations or recommendations for my care. His approach is patient-centered. The office staff is friendly and efficient. I highly recommend Dr. Hernandez to anyone seeking a knowledgeable and caring primary care physician.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Cesar C. – May 23, 2024
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Went to him when my insurance changed. Best choice I cld have made. He’s a keeper. Feeling great again n it’s all owed to him. Highly recommend him. There is always quite a long wait. But he’s worth it. Staff is ok. I’ve had worse but I’ve had better. I’m an ex medical employee. I worked with Dr. Vernoy Walker. And I just feel that certain staff members are great and some are not to friendly or helpful. But we all have our good and bad days. But the Dr is a great dr. He goes above and beyond to help his patients.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Difficult to schedule appointment
  • Long wait times
3 others found this helpful
Helpful
Rosa Solis – Mar 18, 2024
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Excellent Bedside manners
Best doctor in El Paso Texas.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Marvin – Sep 11, 2023
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Wonderful very attentive
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
Maria Zarate – Oct 18, 2022
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Love Dr.Hernandez he is very attentive and has good bedside manner but hate his staff. They don’t act like they care, didn’t even acknowledge me when I came in and waited at the desk
What went well
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
  • Staff wasn't friendly
  • Long wait times
7 others found this helpful
Helpful
Dec 17, 2021
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I have taken my mother who is disabled to see Dr. Hernandez for the past few years and he has always been very patient with her and addressed all of her medical concerns as best possible. I will continue to take her to see Dr. Hernandez since he is very pleasant and professional. I’m happy with the attention that he has been able to give my mother. He also speaks Spanish very well and it helps since my mom only speaks Spanish. If you are in need of a primary doctor I seriously recommend Dr. Hernandez.
What went well
No results
What could be improved
No results
5 others found this helpful
Helpful
Apr 24, 2019
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I was struggling with a referral for a couple of days. Going back and forth with the specialist. Dr. Hernandez's staff stepped in and was able to get me an authorization. Issac is the guy helping out in that department. Very helpful!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
1 other person found this helpful
Helpful
Feb 27, 2019
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Every time I come into the office requesting to be seen same day they accept me. I know its a long wait but it saves me an urgent care or ER visit. Dr. Hernandez is great and the staff is always kind. Dr. Hernandez is a genuine and caring person.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
2 others found this helpful
Helpful
Feb 27, 2019
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Great Doctor!! The wait is a long but Dr. Hernandez takes his time with. He explains results in a way Ill understand instead of rushing me off like most other doctors. I Don't mind the wait due to the care i get.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
1 other person found this helpful
Helpful
Feb 27, 2019
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I have been a patient of Dr. hernandez for the past 6 years. My family are also patients for his. The wait is like every other place. BUT the CARE and attention that he gives us is what keeps up. Friendly staff as well!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Erika. P – Jun 22, 2018
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Dr. Hernández is great doctor, highly recomended. He listened to all my concerns and answered all my questions. I did not wait more that 10 min from signing in to see him. All staff were very kind.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Dora Payan – Jun 19, 2018
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Dr. Hernandez is a satisfactory doctor. I would change my review very quickly if he was able to do something about the performance of his office staff. They don't necessarily need to love bomb patients, but they lack integrity. Always blaming "the system" and will quickly send you away with a hastily rescheduled appointment. Verify your patient information on your paperwork, I have spotted simple yet critical errors in mine. Be ready to be assertive with the receptionist.
What went well
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Staff wasn't friendly
  • Long wait times
6 others found this helpful
Helpful
El Paso, TX – Dec 13, 2017
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My husband & I have been patients of Dr. Hernandez for 10 years. At one point, I was seeing him twice a month. In all that time he has always treated us with the utmost respect, pleasant, & given us as much time as we needed to discuss our particular problem. He has seen both of us in the hospital and has always been patient and calming. We highly recommend him. He goes that extra mile! Thank you! You are the best. Roberto and Lillian Hernandez
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
3 others found this helpful
Helpful
Lillian Hernandez in El Paso, TX – Jun 29, 2017
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He is the worse provider I have ever dealt with. He is a disappointment to the medical community I will never go back to see him. He never has answers about my labs, condition etc.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
El Paso Tx – Oct 03, 2016
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Dr. Hernandez's office is extremely unprofessional. Because of their poor service, I have opted to find a different physician.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Staff wasn't friendly
  • Appointment was rushed
  • Long wait times
6 others found this helpful
Helpful
El Paso, TX – Mar 17, 2016
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About Me

care philosophy

As a Family Practice office, our is to provide the highest quality medical care in a supportive and comprehensive enviroment. We focus on each patient as an individual, taking the time to effect the best out comes. ...read more

biography

.
  • Family Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Texas Tech University Health Sciences Center

    Residency Hospital, 2009
  • .

    Internship Hospital, 2003
  • Universidad Autonoma De Ciudad Juarez

    Medical School, 2002
American Board of Medical Specialties®
American Board of Family Medicine®
Family Practice
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
  • English

  • Spanish

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Locations

Arturo Hernandez Family Clinic

Arturo Hernandez Family Clinic12136 Pebble Hills Blvd Ste 107STE 107 El Paso, TX 79936
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