Chalice Santorelli, NP
Nursing (Nurse Practitioner)
Chalice Santorelli, NP is a nurse practitioner in Northampton, MA. She is affiliated with Cooley Dickinson Hospital. She is accepting new patients and telehealth appointments.
3.6 Star Rating
Based on 23 reviews 3.6 Star Rating (23 reviews)
Northampton Family Practice
22 Atwood Dr Ste 201 Northampton, MA 01060Telehealth available
At a Glance
- Friendly Staff
- Offers TelehealthThis provider offers telehealth appointments. Call the office to schedule an appointment.
- Hospital Satisfaction
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Chalice Santorelli's Reviews
Likelihood to recommend Chalice Santorelli
3.6
23 ratings, 15 with a written review
| 5 star | 65% | 65% |
| 4 star | 0% | 0% |
| 3 star | 0% | 0% |
| 2 star | 0% | 0% |
| 1 star | 35% | 35% |
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Great PCP
What went well
- I felt respected
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Trusted the provider's decisions
What could be improved
No results
Helpful
Jun 19, 2024
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Thank you for the help!
What went well
- I felt respected
- Appointment scheduling
- Listened & answered questions
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Oct 13, 2023
Post a ResponseAre you Chalice Santorelli?
Prefers to only see sick
Patients by teledoc appointment. Refers to ER unnecessarily when sick in lieu of providing sick visits.Find another provider.
What went well
- Explained conditions well
- Staff friendliness
- Wait times
What could be improved
- I didn't feel respected
- Difficult to schedule appointment
- Didn't listen or answer questions
- Appointment was rushed
- Didn't trust the provider's decisions
2 others found this helpful
Helpful
Apr 25, 2023
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I had the good fortune to meet Chalice when my primary was retiring several
( about 7 ) years ago. I feel lucky to have her as my provider. I find her to be consistently kind, thorough, professional, warm and caring. She explains things readily to me, and always asks for my input or preferences with regard to any decisions. I have never felt rushed or not listened to.
Other support staff are kind and helpful.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Maureen Etchells – May 27, 2022
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I saw Chalice for a telehealth visit in December 2020 and an in-person visit in August 2021. Each time, she was prompt, thorough, kind, non-judgmental, and compassionate. She took the time to listen to all of my concerns, treated them seriously, and walked me through my care options. I would definitely recommend her as a PCP.
What went well
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Aug 23, 2021
Post a ResponseAre you Chalice Santorelli?
Very professional visit. Never felt rushed. While meeting was professional I did feel heard and listened to in a warm welcoming environment
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Jul 15, 2021
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Absolutely horrible, her office staff is rude and inconsiderate. I had a heartbreaking diagnosis and no one seemed to care. They hung up the phone when I was needing to ask questions about how to proceed. Unbelievable...Dont EVER go to this office.
What went well
No results
What could be improved
No results
1 other person found this helpful
Helpful
Dec 15, 2020
Post a ResponseAre you Chalice Santorelli?
Avoid Chalice. She does not care or listen about her patients. She will order you tests without even explaining what they are. She is body shaming and overall a negative person. She will not believe you about your health and make you attempt care again that hasn't work, just to access a higher level of care that will actually work. She is rude, short, and brusque.
What went well
- Appointment scheduling
What could be improved
- Office environment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
3 others found this helpful
Helpful
Oct 13, 2020
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Poor communication. Wrote notes in the portal that weren't told to me at the time of my visit. When called to question, was dismissed saying she had other patients to see. Going to find a provider that thinks of me as their patient.
What went well
- Office environment
- Appointment scheduling
What could be improved
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
4 others found this helpful
Helpful
Feb 13, 2020
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Chalice is great, I would definitely recommend her to anyone looking for a PCP in the area. She's very professional, highly knowledgeable, and answers questions thoughtfully and with compassion and respect.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Jul 30, 2019
Post a ResponseAre you Chalice Santorelli?
I am a retired professional nurse with high standards who recommend Chalice without reservation. She is thorough, has a depth and breadth of knowledge, takes time to listen and discuss concerns, is takes a collaborative approach with patients.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Frances Ray – Aug 26, 2018
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I have had Chalice as my PCP for 4 years now. She is amazing. I generally see her for routine blood pressure checkups and routine visits. I have known her to be pleasant, caring, helpful, and supportive. The only reason I am leaving her is because I have moved over an hour away and the commute to a doctors office is getting to be too long. I would recommend her to my family members and anyone who is looking for a new PCP. Thank you Chalice for being an amazing person!
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Guilford, VT – Feb 21, 2018
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Has been excellent in everything, have been seeing Chalice for about 2 years. Highly recommend.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
Helpful
Nov 30, 2017
Post a ResponseAre you Chalice Santorelli?
Chalice is really approachable and actually listens to concerns. Last year I had a fever and a weird rash on my wrists, which I googled and thought was scarlet fever. While it didn't look like typical scarlet fever, Chalice ran the tests and gave me a prescription for antibiotics, just in case. Turns out, I was right. I was able to start meds right away and avoid a potentially dangerous situation. So much better than doctors who don't take you seriously when you come in w/ a self-diagnosis.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
3 others found this helpful
Helpful
Amherst, MA – Dec 16, 2016
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Totally untrustworthy. Big waste of time.
What went well
- Office environment
- Appointment scheduling
- Staff friendliness
What could be improved
- Didn't listen or answer questions
- Didn't explain conditions well
- Appointment was rushed
- Didn't trust the provider's decisions
5 others found this helpful
Helpful
Unsatisfied Patient in Northampton, MA – Apr 29, 2016
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Leave a review
How was your experience with Chalice Santorelli?Overall Patient Satisfaction
23responses
Likelihood of recommending Chalice Santorelli to family and friends is 3.6086957 out of 5
About Me
care philosophy
Chalice's goal is to be in active partnership with you in support of all aspects of your health and well-being. She greatly values the relationships she makes with her patientsNursing (Nurse Practitioner)
Internal Medicine
Women's Health Nursing (Nurse Practitioner)
Mgh Institute Of Health Profession, Master's Of Science In Nursing
2007Brandeis University
Undergraduate School, 2002
Focus on Brain Health
Locations
Northampton Family Practice
Affiliated Hospitals
- Recipient of 1
hospital awardView all patient feedbackHow patients felt about the care they received at this hospital.
89%Patients said they were given information about recovering at home5% higher than the national average
81%Patients said that nurses always listened to them and explained things well6% higher than the national average
Learn more about how Healthgrades measures Hospital Quality
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