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Dr. Shannon Poupalos, MD

Dr. Shannon Poupalos, MD

Internal Medicine*

Dr. Shannon Poupalos, MD is an internist in Buffalo, NY. She is affiliated with medical facilities Buffalo General Medical Center and Sisters of Charity Hospital. She is not accepting new patients.

4.7 Star Rating
Based on 56 reviews 4.7 Star Rating (56 reviews)

Practice

325 Essjay Rd Buffalo, NY 14221

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Patient Favorite Award

Dr. Poupalos is a patient favorite Internist

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Dr. Poupalos' Reviews

Likelihood to recommend Dr. Poupalos

4.7
56 ratings, 51 with a written review
5 star
91%
91%
4 star
2%
2%
3 star
2%
2%
2 star
0%
0%
1 star
5%
5%

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The Best!
Great doc! Listens very carefully to what we say but, more importantly, respects the patient and the family or caregiver. You receive truly collaborative care with Dr Poupalos and she has excellent rapport with older folks. Super office staff as well!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Ray & Sharon – Jul 02, 2024
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Amazing
She listened to all my problems and is always offering support and different solutions! She is the best and the first to actually really hear me and my concerns
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jun 14, 2024
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It always feels like she has all the time in the world for you and truly listens to all your problems and concerns.Very thorough. I do recommend her highly.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Jan 18, 2024
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Caring, compassionate Doctor
Dr. Shannon is caring, patient and kind. She takes time to listen to all your needs, and gives a thorough exam. She makes you feel like you’re the only patient she has; staying holy focused on you during your appointment. Dr. Shannon supports someone else in my family as well, and we are so grateful for her.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
AMS – Dec 20, 2023
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Great physician!
On time. Great counseling. Fabulous physician.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Dec 20, 2023
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Very happy with Dr Poupalos
Dr Poupalos is the best PCP I have seen over the years. She is very knowledgable and caring. I find her responsive and I feel well cared for by her. if you’re looking for a kind, caring and very competent doctor- Dr Poupalos is all of that and more.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Joseph Cozzo – Dec 18, 2023
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Dr. Poupalos is a kind and caring doctor
I am so thankful to have Dr. Poupalos as my doctor! All my concerns are taken care of with thoroughness and kindness. Dr. Poupalos takes time to explain everything and answers all my questions. I leave the office feeling cared for knowing that I have a wonderful doctor!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Darbi Rash – Dec 06, 2023
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Dr. Shannon Poupalos, the best doctor in BMG!
Dr. Shannon Poupalos is a great listener and very thorough! She talks to you like you’re a friend. She laughs with you because she feels and understands you. She is the best primary I’ve ever have. In addition, her team is amazing. They’re friendly and always on top of everything!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Marlene Syracuse – Nov 12, 2023
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Need Better Health Planning
Dr. P is knowledgeable and an overall good doctor. What could make a better experience, is taking time for more specific needs such as working together to come up with a plan specific to your medical condition. For example, having heart disease is a serious condition, and many times you don’t know what direction to take to get healthier. While medications help maintain the condition, having a plan to make a healthier lifestyle would be beneficial. She does ask questions about your lifestyle habits, but I walk away with no good plan of action. Is there a dietician I can see? What steps can I do to lower my blood sugar and pressure? What specific factors should I be careful of as a woman of color? These things would make an overall excellent experience to the visit.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
Helpful
Nov 07, 2023
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The Best!
I have had a lot of Primary Physicians over the years, and Dr. Poupalos is one of the best! Great communication skills.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Sep 04, 2023
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The best primary dr
I’ve been seeing Dr Poupalos for a few years now. She is the best primary doctor. She always takes time to listen (or read) my messages. Her kindness and compassion comes thru each time, always offering the best path forward. I highly recommend Dr Poupalos!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Deborah Striejewske – Aug 26, 2023
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Dr. Poupalos is the best PCP I’ve ever had.
Dr. Poupalos always listens to me and is very thorough. I sent a message to her through my portal with two issues I’ve been having. The next day her office called me saying Dr. Poupalos would like to see me in the office to discuss my issues. They were able to get me in three days later. When I saw her, she listened with concern and she made a plan to diagnose my two issues. I cannot say enough about how much I trust and appreciate her advice.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Pam Strong – Jul 19, 2023
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Great primary care doctor
Dr. Poupalos is always pleasant to visit. She has excellent communication skills, and listens to all concerns. Patients views are treated with respect and she is open to discussing treatment options. I highly recommend Dr. Poupalos as a physician.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
D. Bryant – Jul 17, 2023
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Dr P is thorough friendly & patient. Great doctor!
I'm not an easy patient to deal with, hard to medicate due to phobias. Dr. P. Has always been patient with the roadblocks I give her and finds another way to help me. She cares and it shows. At my last appointment I gave her a laundry list of issues and she took the time to address every one of them. She made suggestions I hadn't thought of and left me feeling cared for and optimistic about my health.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
D. Mark McElligott – Jun 20, 2023
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Dr. P is one of the best I have ever had. She is extremely knowledgeable and exceptionally caring.i would recommend her in a heartbeat.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
SBG – Jun 17, 2023
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Great Internist
Dr. Shannon is always very thorough. She is pleasant and caring. She almost always sees you within five minutes of your appointment time she runs for office very well. She always reads the notes that previous doctors left so she’s aware of any situations you are having I strongly recommend this doctor.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Lisa K – Jun 14, 2023
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Very professional and caring
The doctor is very professional, knowledgeable and caring. Communicates well to get you the best possible treatment
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Apr 21, 2023
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Dr. Poupalas is very thorough and competent . She treats her patients with respect and also runs on time . I highly recommend her .
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Mar 28, 2023
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Excellent office
Dr Poupalos is very knowledgeable and is very approachable. She makes you feel at ease during your visits and you never feel rushed. Dr. is caring and is very concerned about your well being. I would recommend her without hesitation.
What went well
  • Listened & answered questions
  • Staff friendliness
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Excellent Dr. – Mar 10, 2023
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Attentive PCP
Dr. Poupalos is always thorough and attentive as a primary care physician. Even with lesser-known areas of expertise, like thyroid management, she listens to symptoms described and you feel like a team developing the treatment plan.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
H.R. – Jan 31, 2023
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About Me

biography

Dr. Shannon Poupalos, MD is an internist in Buffalo, NY. She is affiliated with medical facilities Buffalo General Medical Center and Sisters of Charity Hospital. She is not accepting new patients.
  • Internal Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

American Board of Medical Specialties®
American Board of Internal Medicine®
Internal Medicine
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
Patient Favorite Award

Dr. Poupalos is a patient favorite Internist

    Read our methodology

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    Locations

    Practice

    Office325 Essjay Rd Buffalo, NY 14221
    1
    Buffalo Medical Group425 Essjay Rd Ste 170 Buffalo, NY 14221
    2

    Affiliated Hospitals

    • Sisters of Charity Hospital

      2157 Main St
      Buffalo, NY 14214
      Recipient of 3
      hospital awards

      How patients felt about the care they received at this hospital.

      85%
      Patients said they were given information about recovering at home

      1% higher than the national average

      76%
      Patients said that doctors always listened to them and explained things well
      View all patient feedback
    • Buffalo General Medical Center

      100 High St
      Buffalo, NY 14203
      Recipient of 3
      hospital awards

      How patients felt about the care they received at this hospital.

      85%
      Patients said they were given information about recovering at home

      1% higher than the national average

      71%
      Patients said that doctors always listened to them and explained things well

      5% lower than the national average

      View all patient feedback
    Learn more about how Healthgrades measures Hospital Quality