Dr. Robert Bailey, MD

Front desk is not very patient friendly , you get the feeling that they are annoyed that you have the nerve to bother them . I called this morning , pushed the # 3 bottom as instructed unfortunately after at least 25 rings , nobody answered . Dr. Bailey requested , that I call him With an answer regarding my MRI appointment, I did not call just to chat with anyone .

Dr. Bailey has done cataract surgery and placed trifocal IOLs (PanOptix) in both my wife’s eyes. I am a retired medical practitioner and out of hundreds of Ophthalmologists to choose from, I chose Dr. Bailey to cut into my wife’s eyeballs!! Now that Wills Eye Hospital (Best Eye institution on the planet) owns the practice, the staff is outstanding. Today we went to the optician and ordered plain polarized sunglasses with no correction for her. She has great far, intermediate and reading vision.

The front desk at this office Is a disgrace . A disgrace! I don’t know if this matters To you, but it does to me- I’ve been there 3 times in one month and Each time it’s like my presence is an annoyance to them.

I had scheduled an appointment with Dr. Bailey and had to fly across the country for the . That was my choice because I wanted the best of care. Unfortunately, I had an awful experience. I arrived for my appointment to find out that Dr. Bailey was unable to make it into the office. The practice never contacted me regarding the situation. I could have made other arrangements. Very inconsiderate and disrespectful to me & other patients. There was another patient who was very upset & who traveled from another state as well for care. Total disregard for the importance of my time. Thomas Jefferson University and Wills Eye Hospital is better than this.

Dr. Bailey didn't know me from Adam, and I'm a Medicare patient, yet he devoted himself, his time, and his staff to my demanding needs, as if I were a personal friend or family member. I left his care in awe - impressed and grateful. Cataract surgery takes 10-15 minutes. After my original Wills physician with a fancy Princeton address kept putting off my surgery until my retiring retina specialist whispered, "Mark, your doctor has waited too long. He's too conservative. You better get that cataract out, or you're going to suffer complications," I found Dr. Bailey. He confirmed I needed to get it out, and it would be difficult. My surgery took over an hour. Dr. Bailey backed up his entire day of surgeries that day and went home late to his family, all for a man he never met and could not bill for the extra time in which he could have done 4 or 5 other surgeries, and he did the surgery himself; not an intern or resident was present.

I waited 1 hour and 35 minutes to see dr Bailey I waited 6 months to get an appointment. When I finally got into the exam room I was so rushed by the technician I asked if I could see the doctor before my eyes were dilated. They DID not like that. A break in protocol slowed down their factory production. Dr Bailey was flustered he was so busy. I had a problem but was not comfortable in such a “factory production line”. I am still searching for a good ophthalmologist.

I believe Dr. Bailey is a good physician. I did expect not to have to wear glasses for my distance vision, as my implants were for distance, but it was not a perfect match which disappointed me. I knew I would have to wear glasses for close/mid vision. The wait time is his office is usually ridiculous. I have spent hours in his waiting room. His front office staff is not friendly, and borderline rude. The staff in the back are a bit better. Would I recommend him?