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Dr. Randall Fong, MD

Dr. Randall Fong, MD

Otolaryngology-Head and Neck Surgery*
30+ years of experience

Dr. Randall Fong, MD is an otolaryngology-head and neck surgery specialist in Kennewick, WA and has over 30 years of experience in the medical field. He graduated from Medical College of Wisconsin in 1990. He is affiliated with medical facilities Kadlec Regional Medical Center and Lourdes Medical Center. He is accepting new patients.

4.7 Star Rating
Based on 77 reviews 4.7 Star Rating (77 reviews)

Practice

7105 W Hood Pl Ste A103 Kennewick, WA 99336
(509) 735-5551

At a Glance

  • Areas of Expertise
    Dr. Fong specializes in the areas of Otolaryngology & Otolaryngology-Head and Neck Surgery. • See board certifications
  • Explains Conditions Well
    Patients said this doctor explains conditions well. • See reviews
  • Hospital Satisfaction
    Patients said they were highly satisfied at this doctor's hospital. • See hospitals
  • Trustworthy
    Patients said this doctor is trustworthy. • See reviews
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Dr. Fong's Reviews

Likelihood to recommend Dr. Fong

4.7
77 ratings, 56 with a written review
5 star
91%
91%
4 star
3%
3%
3 star
0%
0%
2 star
0%
0%
1 star
6%
6%

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Very good service and thank you very much .
The service was excellent. I recommend this doctor very much.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Carlos Ramirez – Oct 15, 2024
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First visit
Very efficient and professional. Love Dr. Fong
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Oct 14, 2024
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Staff was extremely pleasant as was Dr. Fong
What went well
  • Listened & answered questions
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Oct 12, 2024
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Smooth, had to change date and it was done well
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Oct 12, 2024
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ENT
The staff at Three Rivers ENT we’re courteous and professional. Dr. Fong was thorough and provided excellent feedback and care with my condition.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
DM – Jul 26, 2024
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Great 1:1 Care
I really appreciate how long I've been seeing Dr. Fong, and the rapport we've built over the years. He's squeezed me in for some pretty urgent situations and I'm extremely grateful to have an ENT like him.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Greg – Jul 17, 2024
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Knowledgeable and friendly
Dr. Fong is very friendly, the whole staff is. I felt at home and relaxed in the office. At the time I went in, Dr. Fong knew what was going on with me and was able to explain what would happen during my next visit. It's nice to be treated like a person, not a number.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Chris – May 24, 2024
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Fast and efficient
The receptionist was friendly and competent. Dr. Fong was thorough but efficient. He listened to and answered my questions and quickly decided on a course of treatment.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Lew S – May 24, 2024
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Always a good experience
Dr. Fong listens to what you have to say and has good feedback. He explains things thoroughly.
What went well
No results
What could be improved
No results
Helpful
May 24, 2024
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Good care
Dr. Fong is very conscientious about his patients' health. The treatment I have received at his office is excellent.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Thomas L. James – May 24, 2024
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Good doctor
Dr Fong was very kind and was very knowledgeable about my visit. He listened closely which I feel was very important.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
CR – May 24, 2024
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Professional Kind Experienced
Appreciate Docs caring manner and always taking care of my ear and hearing needs.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Doug Mowry – May 08, 2024
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Ear Issue Diagnosed in First Visit
Dr Fong looked at my ear and then spent time to evaluate if there were any secondary issues that could effect my ear. He took the time to immediately address my ear issue. There will need healing, but thanks Dr Fong.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
PMO – May 02, 2024
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Dr. Fong checked glands, mouth and throat for swellings or lumps. Then we discussed my ear sores. He was very thorough. Then I went to have my hearing tested. Afterwords Dr. Fong explained the test and made suggestions for hearing aides. He made a copy of the prescription so I could take it any where I wanted to buy hearing aids. There was absolutely no pressure, in fact it was hardly mentioned that they sold hearing aids. He did mention that most patients got their hearing aids from Costco.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Louise Jenkins – May 02, 2024
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Would recommend him to anyone. the best ENT
He explained everything very well I understood what was going on with my hearing, and told me the options that might improve my hearing.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Apr 25, 2024
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Good experience
Gave excellent customer service and plenty of time
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
JENNIE – Apr 17, 2024
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Likable and confident
Listen to my concerns and treated and dealt with me with kindness
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Apr 16, 2024
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Consult
Very informative and and pleasant visit!!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jeffrey Smythe – Apr 13, 2024
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Very professional and technically competent
Hearing test quick and staff very professional and provided review of test results.
What went well
No results
What could be improved
  • Long wait times
Helpful
Apr 10, 2024
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Great
I am always in and out in an efficient manner. And scheduling is easy!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Apr 03, 2024
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Know Before You Go

About Me

biography

Dr. Randall Fong, MD is an otolaryngology-head and neck surgery specialist in Kennewick, WA and has over 30 years of experience in the medical field. He graduated from Medical College of Wisconsin in 1990. He is affiliated with medical facilities...read more

  • Otolaryngology-Head and Neck Surgery

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Medical College Of Wisconsin

    Medical School, 1990
American Board of Medical Specialties®
American Board of Otolaryngology
- 
Otolaryngology†
American Board of Otolaryngology - Head and Neck Surgery®
- 
Otolaryngology-Head and Neck Surgery
†Self designated 
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.

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Focus on Eczema

Locations

Practice

Three Rivers Ent.7105 W Hood Pl Ste A103 Kennewick, WA 99336
1

Practice

Proliance Surgeons Inc. P.S.805 Madison St Ste 901 Seattle, WA 98104
2

Affiliated Hospitals

  • Kadlec Regional Medical Center

    888 Swift Blvd
    Richland, WA 99352
    Recipient of 3
    hospital awards

    Outstanding Patient Experience Award™ (2023)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    View all awards

    How patients felt about the care they received at this hospital.

    88%
    Patients said they were given information about recovering at home

    4% higher than the national average

    77%
    Patients said that doctors always listened to them and explained things well

    1% higher than the national average

    View all patient feedback

  • Lourdes Medical Center

    520 N 4th Ave
    Pasco, WA 99301
    Recipient of 3
    hospital awards

    Patient Safety Excellence Award™ (2023)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    View all awards

    How patients felt about the care they received at this hospital.

    86%
    Patients said they were given information about recovering at home

    1% lower than the national average

    76%
    Patients said their room and bathroom were always kept clean

    5% higher than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality