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Dr. Rachel Crain, MD

Dr. Rachel Crain, MD

Ear, Nose, and Throat*
15+ years of experience

Dr. Rachel Crain, MD is a head & neck surgery otolaryngologist in Rockledge, FL and has over 15 years of experience in the medical field. She graduated from University of South Florida Morsani College of Medicine in 2008. She is affiliated with medical facilities such as Cape Canaveral Hospital and Rockledge Regional Medical Center. She is accepting new patients and telehealth appointments.

3.6 Star Rating
Based on 15 reviews 3.6 Star Rating (15 reviews)

Practice

1099 Florida Ave S Rockledge, FL 32955
Telehealth available

Dr. Crain is a Healthgrades Choice provider in Ear, Nose, and Throat

The Healthgrades Choice designation helps you understand the most important factors to consider when choosing a healthcare professional. This designation is earned based on four set standards.
Read our methodology

  • Above average experience
  • Good hospital quality
  • Good patient ratings
  • No healthcare sanctions
  • Friendly Staff
    Patients said the staff was friendly. See reviews
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top Hospital
    Outstanding Patient Experience Award™ See hospitals
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Dr. Crain's Reviews

Likelihood to recommend Dr. Crain

3.6
15 ratings, 13 with a written review
5 star
60%
60%
4 star
0%
0%
3 star
7%
7%
2 star
7%
7%
1 star
27%
27%

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No one I'd rather see me
She is all business as soon as she enters the door. She is very fast to diagnose my problems such as throat cancer one visit and an issue with my vocal cord another. She saw the urgency of checking my cancerous 'spot' and made room to do a biopsy the following day. It proved to be cancer and again she moved things in her schedule to get me in and to remove the cancer. She did a wonderful job and I didn't require Radiation or chemo. When in the recovery room every time I was in she was the first thing i saw when I came to. The feeling that she cares very much for my life and well being is inescapable. I think the world of her and rate her tops of the list. I've had other surgeons whom I never saw before or after the surgery. It was another day all together. It doesn't hurt that she is beautiful and when she smiles at me after the surgery I feel confident everything will be fine. I've read reviews where patients do not like her very business-like demeanor. Get over yourself.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Dec 28, 2023
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Amazing
So grateful for her & her staff! Thank you for helping my baby!!!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Nov 09, 2023
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"I am not interested"
1. The lack of interest in the patience's condition. 2. Lack of support for suggested relief. 3. Either over worked or disinterested office staff to help with follow-up.
What went well
No results
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
3 others found this helpful
Helpful
Jul 20, 2023
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Wonderful doctor — very calming and compassionate—
Answered all of my questions and some I didn’t think of— great experience-can’t say enough about her — would highly recommend her
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
May 19, 2023
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most uncaring Dr I have ever met
DR Crain was to operate on me on a few different occasions, something always seemed to get in the way, delayed over and over. Finally a week before surgery and Dr Crain declined the surgery, she claims it's not her(right). Office refers me to Mayo Clinic, I can't afford this,she knows that,she doesn't care. Dr Crain is very self absorbed, it's all about her, she doesn't have a plan of action or contingency if something goes wrong, expects her staff to preform miracles, and the patients to do her leg work. Disappointing to say the least
What went well
  • Staff friendliness
What could be improved
  • Office environment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
6 others found this helpful
Helpful
Robert D – Apr 14, 2022
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I have had a great experience so far.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
4 others found this helpful
Helpful
May 05, 2021
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Office staff very nice. Doctor very good.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Staff friendliness
  • Appointment wasn't rushed
What could be improved
No results
2 others found this helpful
Helpful
Sep 03, 2020
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De. Crain was rude and not very helpful . She seemed rushed and not interested in my case.
What went well
  • Office environment
  • Staff friendliness
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
9 others found this helpful
Helpful
Mar 02, 2020
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Dr. Crain was my son ent doctor on October 9th 2013 my son and his grandmother decided to visit my niece at the hospital before my son's appointment as they were leaving the hospital my son stopped breathing. Dr. Crain had came to the hospital to check on him during office hours. I'm very thankful for the compassion, and love that she showed my son.
What went well
No results
What could be improved
No results
2 others found this helpful
Helpful
Oct 25, 2019
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Do not go to see this doctor.. she acted as though I was wasting her time and has no patient empathy. Horrible bedside manner. Maybe she was having a bad day I don’t know but I have talked with others who expressed the same. Not a good feeling when you leave a new doctor feeling like you were a bother..
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
4 others found this helpful
Helpful
Rockledge, FL – Jul 03, 2019
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Dr. Crain is an incredibly thorough, well trained and experienced surgeon. He manner is strictly professional and I felt I could not be in better hands for diagnostic and for my throat cancer surgery. I find her personality engaging and in recover she waited until I awoke and greeted me with a reassuring smile that made me feel I was going to be alright. I know of no other doctor in whom I have complete trust and confidence.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
4 others found this helpful
Helpful
Ed Fusco in Cocoa, FL – Jan 18, 2019
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Overprescribed.
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
  • Appointment was rushed
  • Didn't trust the provider's decisions
Helpful
CC in FL – Aug 28, 2018
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Doctor Crain was the most rude, condescending Doctor I have ever been too. No people skills, Did not listen to a thing I had to say. Never introduced herself to me. Never gave me a diagnosis. Was completely disinterested and rude to me. I will never go to this doctor again.
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
10 others found this helpful
Helpful
Melbourne, FL – Aug 24, 2017
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About Me

care philosophy

I feel it is a priviledge to treat patients with a wide variety of Ear, Nose and Throat disorders. I enjoy the age range from toddlers to elderly patients that I get to serve. I feel it is my mission to offer the best customer service I can offer to each person who trusts me with their care.
  • Ear, Nose, and Throat

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • University Of Oklahoma Hsc

    Residency Hospital, 2013
  • University Of South Florida Morsani College Of Medicine

    Medical School, 2008
  • University Of South Florida

    Undergraduate School, 2004
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Dr. Crain is a Healthgrades Choice provider in Ear, Nose, and Throat

    Read our methodology

    Locations

    Practice

    Brevard Ear Nose & Throat Center PA1099 Florida Ave S Rockledge, FL 32955
    1

    Practice

    Rockledge Regional Medical Center110 Longwood Ave Rockledge, FL 32955
    2

    Practice

    Cape Canaveral Hospital Abg Lab701 W Cocoa Beach Cswy Cocoa Beach, FL 32931
    3

    Affiliated Hospitals

    • Viera Hospital

      8745 N Wickham Rd
      Melbourne, FL 32940
      Recipient of 6
      hospital awards

      Outstanding Patient Experience Award™ (2024, 2023, 2022)

      Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

      View all awards

      How patients felt about the care they received at this hospital.

      85%
      Patients said they were given information about recovering at home

      1% higher than the national average

      82%
      Patients said that nurses always listened to them and explained things well

      7% higher than the national average

      View all patient feedback
    • Cape Canaveral Hospital

      701 W Cocoa Beach Cswy
      Cocoa Beach, FL 32931
      Recipient of 4
      hospital awards

      Patient Safety Excellence Award™ (2025, 2024, 2023)

      Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

      Outstanding Patient Experience Award™ (2022)

      Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

      View all awards

      How patients felt about the care they received at this hospital.

      87%
      Patients said they were given information about recovering at home

      3% higher than the national average

      79%
      Patients said that doctors always listened to them and explained things well

      3% higher than the national average

      View all patient feedback
    • Rockledge Regional Medical Center

      110 Longwood Ave
      Rockledge, FL 32955
      Recipient of 2
      hospital awards

      Patient Safety Excellence Award™ (2025)

      Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

      View all awards

      How patients felt about the care they received at this hospital.

      81%
      Patients said they were given information about recovering at home

      3% lower than the national average

      75%
      Patients said that nurses always listened to them and explained things well
      View all patient feedback
    Learn more about how Healthgrades measures Hospital Quality