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Dr. Phillip Song, MD

Dr. Phillip Song, MD

Ear, Nose, and Throat*
20+ years of experience

Dr. Phillip Song, MD is a head & neck surgery otolaryngologist in Boston, MA and has over 20 years of experience in the medical field. Dr. Song has extensive experience in Upper Respiratory Conditions. He graduated from Tufts University School of Medicine in 2000. He is affiliated with Massachusetts General Hospital. He is accepting new patients and telehealth appointments.

4.5 Star Rating
Based on 51 reviews 4.5 Star Rating (51 reviews)

Practice

243 Charles St Boston, MA 02114
Telehealth available

Dr. Song is a Healthgrades Choice provider in Ear, Nose, and Throat

The Healthgrades Choice designation helps you understand the most important factors to consider when choosing a healthcare professional. This designation is earned based on four set standards.
Read our methodology

  • Above average experience
  • Good hospital quality
  • Good patient ratings
  • No healthcare sanctions
  • Areas of Expertise
    Dr. Song specializes in the areas of Otolaryngology & Otolaryngology-Head and Neck Surgery. See board certifications
  • Explains Conditions Well
    Patients said this doctor explains conditions well. See reviews
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top Hospital
    America's 250 Best Hospitals Award™ See hospitals
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Dr. Song's Reviews

Likelihood to recommend Dr. Song

4.5
51 ratings, 38 with a written review
5 star
88%
88%
4 star
0%
0%
3 star
0%
0%
2 star
2%
2%
1 star
10%
10%

Your trust is our top concern.

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Any reviews that are deemed fraudulent or violate our guidelines will be removed immediately.

All reviews are confirmed and audited before publication, and community members have the ability to flag inappropriate content for further review by our team.

ESOUGHUS FOLLOW-UP
ANNUAL FOLLOW-UP WITH SWALLOWING CONDITION
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
Helpful
RONALD BLAIR – Apr 07, 2025
Hi Ronald, thank you for posting a positive... Read More
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A true special Doctor!!
They are very honest and highly Professional! Who could possibly ask for more!!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Mar 28, 2025
Dr. Song's Reply –
Hi, thank you so much for your positive comments!
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Very pleased with the exam by Dr. Song
I feel confident that Dr.,Song will be able to help me get my voice back
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Stella Joy – Feb 01, 2025
Dr. Song's Reply –
Thank you for the positive review, Stella!
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A very thankful patient
If you are referred to Dr. Song you will be in excellent care. I needed surgery on my vocal cords after being intubated for 10 days. I had a very difficult time speaking. I had surgery in March of this year and an injection in October. I have a new voice that improves with every treatment!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Susan Lavin – Oct 14, 2024
Hi Susan, thank you for sharing your positive... Read More
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swallowing issues
wente for a special case about swallowing problems and we saw Dr Song. He spent 5 minutes with us and left. Very indifferent
What went well
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
Helpful
SS – Oct 14, 2024
Hello, we’re sorry to hear about your experience.... Read More
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Beware of injections to your throat
I'm sure Dr. Phillip Song deserves his 5.0 ratings.However with me, alas I let him inject my paralyzed larynx.He said I might be hoarse for a while. Alas, I could hardly talk for months. FortunatelyDr. Song's staff provided speech therapy which got me closer to my voice before Dr. Song's injection.
What went well
No results
What could be improved
No results
Helpful
May 28, 2024
Hello, we’re sorry to hear about your experience.... Read More
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vocal fold injection
Dr Song and staff were excellent. Because of my claustrophobia, I almost couldn't go through with the vocal cord injection procedure. His patience and compassion helped me immensely. I would highly recommend Dr. Song.
What went well
  • I felt respected
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
May 18, 2024
Thank you for your kind words and this wonderful... Read More
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New patient
I was referred to Dr.Song with a throat issue and he listened to my concerns and made sure I was comfortable with the treatment plan.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Cheryl – Apr 26, 2024
Dr. Song's Reply –
Thank you for your feedback, Cheryl.
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Highly Professional and Personable
Besides being professional, he treated me personally with great respect and courtesy, as if I had value and importance. He put me at ease for a procedure I was nervous about. He made it no big deal at all! He shared images and explained each one, offering solutions. He was efficient, but not rushed, taking the time we needed. As well, he had a super nice staff, all smiling and friendly. I was very impressed.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Amanda – Jun 11, 2023
Hi Amanda, thank you for taking the time to share... Read More
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Highly recommend Dr. Song
Dr. Song is an amazing physician. He always makes me feel like I am his only patient. He is calm, explains everything very clearly, and always asks if I have any questions. His staff is amazing from the minute you enter his office. Whether in person, on the phone or over the patient portal you will always get someone to answer your questions or concerns. I have a rare condition that was diagnosed in an emergency situation and he literally saved my life. I would highly recommend Dr. Song & Mass Eye & Ear.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Carmel K. – Apr 10, 2023
Thank you so much for your outstanding review,... Read More
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Wonderful!
I had been dealing with a throat issue for over a year. 4 different doctors and still no answer. I was lucky enough to land in Dr. Song’s office. He was able to diagnose and get rid of it. Extremely professional. Wish all my healthcare providers were like him.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Mimi – Apr 08, 2023
Thank you for sharing your positive experience!... Read More
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Dr. Song
I was referred to Dr. Song for a complicated vocal cord paralysis. I could not have asked for better care. All of my interactions with Dr. Song and all of the hospital staff have been positive, and I have the utmost confidence that he would be able to improve and correct my medical problem. I would recommend Dr. Song without reservation to anyone with a medical problem related to his area of expertise.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Mike M – Mar 31, 2023
Hi Mike, thank you for taking the time to provide... Read More
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The very best
Dr. Song and his staff are amazing. Dr. Song listens to all my concerns and somehow always seems to know what I'm trying to ask him, even if I am having a hard time explaining myself. His staff is always kind and follows his lead of excellence. They are very responsive via the portal or via phone calls, so I know if I have issues or questions, they are a quick call or email away. It is a 2 hour drive to see him, and it's 100% worth it.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Samantha – Feb 05, 2023
Hi Samantha, thank you for sharing your positive... Read More
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Dr. Song is awesome!
Dealing with my issue can be difficult. However, when you have a doctor like Doctor Song, you can be assured you are getting the best. I asked him a question unrelated to my issue and he told me it was a great question and answered it. He treated me as if I were the only patient in the world with his time, concern and compassion. You will not regret seeing Dr. Song.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Fr. Jay Finelli – Oct 18, 2022
Thank you for sharing your positive experience... Read More
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gerd
professional/knowledgeable/friendly
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Oct 06, 2022
Dr. Song's Reply –
Thank you so much for your positive comments!
×Post a ResponseAre you Dr. Song?
Dismissive and rude
He was dismissive and said I was just hypersensitive. When I said that my issue causes social embarrassment he didn't believe that other people notice and have commented on my issue. Gave me no answers and completely wasted my time. Would not recommend.
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
1 other person found this helpful
Helpful
Aug 23, 2022
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You will be in good hands
Dr. Song is an excellent doctor. You will have a very thorough exam and a careful explanation of what he finds. Very kind and empathetic. Also must say his admin is very helpful and kind.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Georgia G – Jun 10, 2022
Hi Georgia, thank you for your kind words about... Read More
×Post a ResponseAre you Dr. Song?
Very pleasant experience with Dr. Song who was very comprehensive in queries, explained procedures and made sure I was comfortable before, during and after each procedure.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
May 14, 2022
Thank you for sharing a review about the care you... Read More
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Dr Song is extremely knowledgeable about his specialty. Dr Song and his staff take the time to listen to the concerns you have and always have suggestions of how to solve them. He is an excellent surgeon and was able to correct my issue. I would highly recommend Dr Song!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Nov 20, 2021
Thank you for taking the time to share a review.... Read More
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Dr. Song is extremely knowledgeable, and was able to provide treatment options for me where no other physician ever had. I highly recommend him.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Joan – Nov 19, 2021
Hi Joan, thank you for taking the time to share... Read More
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Leave a review

How was your experience with Dr. Song?

About Me

care philosophy

Dr. Phillip Song is a fellowship-trained laryngologist (throat doctor) at Mass. Eye and Ear. He treats patients with voice and swallowing disorders.
  • Ear, Nose, and Throat

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Tufts University School Of Medicine

    Medical School, 2000
American Board of Medical Specialties®
American Board of Otolaryngology
Otolaryngology
American Board of Otolaryngology - Head and Neck Surgery®
Otolaryngology-Head and Neck Surgery
Self designated 
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Dr. Song is a Healthgrades Choice provider in Ear, Nose, and Throat

    Read our methodology

    Locations

    Practice

    Massachusetts Eye and Ear243 Charles St Boston, MA 02114
    1

    Affiliated Hospitals

    • Massachusetts General Hospital

      55 Fruit St
      Boston, MA 02114
      Recipient of 31
      hospital awards

      America's 250 Best Hospitals Award™ (2025, 2024)

      Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

      Surgical Care Excellence Award™ (2025)

      Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

      View all awards

      How patients felt about the care they received at this hospital.

      90%
      Patients said they were given information about recovering at home

      6% higher than the national average

      86%
      Patients would recommend the hospital to friends and family

      21% higher than the national average

      View all patient feedback
    Learn more about how Healthgrades measures Hospital Quality