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Dr. Natasha McKay, MD
Neurosurgery*
25+ years of experience
Dr. Natasha McKay, MD is a neurosurgeon in Springfield, MA and has over 25 years of experience in the medical field. She graduated from New York University in 1998. She is affiliated with Mercy Medical Center. She is accepting new patients and telehealth appointments.
2.7 Star Rating
Based on 24 reviews 2.7 Star Rating (24 reviews)
Practice
175 Carew St Ste 300 Springfield, MA 01104Telehealth available
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At a Glance
- Area of Expertise
- Offers TelehealthThis doctor offers telehealth appointments. Call the office to schedule an appointment.
- Good Patient Care
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Dr. McKay's Reviews
Likelihood to recommend Dr. McKay
2.7
24 ratings, 13 with a written review
| 5 star | 42% | 42% |
| 4 star | 0% | 0% |
| 3 star | 0% | 0% |
| 2 star | 4% | 4% |
| 1 star | 54% | 54% |
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Cathy Sabol
What went well
- I felt respected
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Cathy Sabol – Nov 23, 2023
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Dr McKay
What went well
No results
What could be improved
No results
4 others found this helpful
Helpful
John von Roemer – Dec 12, 2022
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I have had 5 surgeries on my spine by 5 different surgeons. I chose Dr McKay for my most recent surgery. It was the most complicated of all my surgeries due to scar tissue, degenerative changes as well as damage from an MVA. Everything went smoothly. She is kind, compassionate and very competent. Spine surgery is never a good thing, that being said I am grateful to Dr. McKay and her team.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
B.D. – Apr 19, 2022
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I need a surgery and she refuses to do it until I completely stop smoking not just during the surgery time of recovery but completely
What went well
No results
What could be improved
- Didn't trust the provider's decisions
1 other person found this helpful
Helpful
Michael J Daly – Sep 10, 2019
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After 7weeks of intense pain and all other Dr’s only offering meds, Dr. McKay got me in right away! After her 1hr discectomy I walked out on my own needing nothing more than ibuprofen. Of course I was scared of surgery and her personability was lacking...but her skills are unquestionable! It’s been 5 weeks and I feel great.
What went well
No results
What could be improved
No results
7 others found this helpful
Helpful
Apr 17, 2019
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before giving a bad review I mean that I will not be the only person who stops her in her hands but it must be said from the beginning I have many doubts about the service if it would be good or not since I only saw her in the day of the from that moment my life changed more pain more damage to my back even to her knowing the problem I said nothing else can do trusting her and my life is out of control since she does not want to fix everything but wait for me to get worse or paralytic ..
What went well
No results
What could be improved
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
2 others found this helpful
Helpful
Angel in MA – Jan 25, 2019
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Dr Natasha McKay is an amazing surgeon she did my back three months ago and I feel great and a BONUS her office staff is so caring knowledgeable and very loving! They take time with you no matter how many questions or how long it takes there they are there for you. I couldn’t recommend Dr.
McKay any higher then I do!
Very very satisfied,
Sincerely Denise Fisher
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Denise Fisher in MA – Sep 17, 2018
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I just had anterior lumbar interbody fusion surgery with Dr. McKay a few days ago. I have been blown away by her kindness, knowledge, experience, skill-set, honesty, and the overall compassion that she has shown toward me and my situation. She answers all questions promptly, and always in a very calming, understandable manner. She, and her staff, are wonderful, and I would highly recommend meeting with her for your spinal issues.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
3 others found this helpful
Helpful
Samantha L. in Ludlow – Mar 14, 2018
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I have undergone three back surgeries with Dr. McKay, two minor and one major. I always felt that she did a good job explaining the circumstances to me and had good bedside manner before and after my operations.
What went well
- Office environment
- Appointment scheduling
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
3 others found this helpful
Helpful
Tia Paradis in Southbridge, MA – May 24, 2017
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I would not go to Dr. McKay again. She made me feel like I was wasting her time. She was short and condescending. I live with back pain mostly all the time and went to her for advice, possible new treatments, etc. She treated me like I was an unimportant part of her day.
What went well
- Office environment
- Staff friendliness
- Wait times
What could be improved
- Didn't listen or answer questions
- Didn't explain conditions well
- Appointment was rushed
- Didn't trust the provider's decisions
4 others found this helpful
Helpful
Easthampton – May 23, 2017
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I understood the long wait time due to Dr Comey(very good Dr)leaving the practice. After 2 appts due to long wait time, I finally saw Dr McKay. She spend ~5 minutes with me, she was certain I had no issue. I'm still baffled by how she determined this, when I never took my coat off, nor did she examine me, just my notes from 10 months ago from my past surgery. I expressed that I feel I may have another problem, she said "unlikely" and that was my experience with Dr McKay. I go to boston now.
What went well
- Office environment
- Staff friendliness
What could be improved
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
2 others found this helpful
Helpful
Feb 01, 2017
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Spent about 10 minutes with me before scheduling surgery.. Had a bad outcome, she was not interested in helping. 17 months out from surgery have not been able to return to work, on disability.
What went well
No results
What could be improved
- Didn't listen or answer questions
- Didn't explain conditions well
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
1 other person found this helpful
Helpful
Westfield, Ma – Jan 04, 2017
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Took very little time and interest in my condition, was supposed to follow up with me after review of MRI, never followed up with call.
What went well
- Office environment
What could be improved
- Didn't listen or answer questions
- Didn't explain conditions well
- Appointment was rushed
- Didn't trust the provider's decisions
7 others found this helpful
Helpful
Ed DeBartolo in Westfield, MA – Jul 30, 2016
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Leave a review
How was your experience with Dr. McKay?Overall Patient Satisfaction
24responses
Likelihood of recommending Dr. McKay to family and friends is 2.7083333 out of 5
About Me
biography
Dr. Natasha McKay, MD is a neurosurgeon in Springfield, MA and has over 25 years of experience in the medical field. She graduated from New York University in 1998. She is affiliated with Mercy Medical Center. She is accepting new patients and telehealth appointments.Neurosurgery
*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.
New York University
Medical School, 1998
American Board of Medical Specialties®
American Board of Neurological Surgery®
-
Neurosurgery
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
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How patients felt about the care they received at this hospital.
88%Patients said they were given information about recovering at home4% higher than the national average
78%Patients said that nurses always listened to them and explained things well3% higher than the national average
Learn more about how Healthgrades measures Hospital Quality
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