Mercy Medical Center
Explore care at Mercy Medical Center in Springfield, MA, and compare its services, physicians, and hospital ratings on Healthgrades. Find the best healthcare options for your needs, all in one place.
Patient Experience Rating
4% higher than the national average
Hospital Quality
Clinical Ratings
Research hospital performance and talk to your doctor about what's right for you
Complication Based Ratings
Pacemaker Procedures
In Hospital
Mortality Based Ratings
Heart Failure
Mortality In-Hospital
Mortality within 30 days
Heart Attack
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Diabetic Emergencies
In Hospital
Mortality Based Ratings
Sepsis
Mortality In-Hospital
Mortality within 30 days
Pulmonary Embolism
Mortality In-Hospital
Mortality within 30 days
Respiratory Failure
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Gallbladder Removal Surgery
In Hospital
Mortality Based Ratings
Upper Gastrointestinal Surgery
Mortality In-Hospital
Mortality within 30 days
Gastrointestinal Bleed
Mortality In-Hospital
Mortality within 30 days
Colorectal Surgeries
Mortality In-Hospital
Mortality within 30 days
Bowel Obstruction
Mortality In-Hospital
Mortality within 30 days
Pancreatitis
Mortality In-Hospital
Mortality within 30 days
Mortality Based Ratings
Stroke
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Hip Fracture Treatment
In Hospital
Complication Based Ratings
Outpatient Total Knee Replacement
In Hospital
Outpatient Back and Neck Surgery (except Spinal Fusion)
In Hospital
Outpatient Total Hip Replacement
In Hospital
Complication Based Ratings
Outpatient Benign Prostatic Hyperplasia
In Hospital
Complication Based Ratings
Prostate Removal Surgery
In Hospital
Mortality Based Ratings
Pneumonia
Mortality In-Hospital
Mortality within 30 days
Chronic Obstructive Pulmonary Disease (COPD)
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Spinal Fusion
In Hospital
Complication Based Ratings
Carotid Procedures
In Hospital
Patient Experience
Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).
Learn more about patient experienceMercy Medical Center
National Average
Discharge Information
Percent of patients who said they were given information about recovering at home
Care Transition
Percent of patients who said they understood their care needs when they left the hospital
Communication about medicines
Percent of patients who said that staff always explained medicines before giving them to patients
Responsiveness of hospital staff
Percent of patients who said they always received help quickly from hospital staff
Communication with doctors
Percent of patients who said that doctors always listened to them and explained things well
Communication with nurses
Percent of patients who said that nurses always listened to them and explained things well
Mercy Medical Center
National Average
Quietness
Percent of patients who said the area around their rooms was always kept quiet at night
Cleanliness
Percent of patients who said their room and bathroom were always kept clean
Providers
Provider Reviews
Apr 22 2025
Review for Dr. Mercadante
I met Dr. Morine the day of my procedure. As an elderly patient, it was a pleasure to have a doctor who explained things to me, listened to my concerns with patience and wasn’t in a rush to get on to the next patient. I felt cared for. My impression was validated when 2-3 of the nurses confirmed...
Apr 22 2025
Review for Dr. Morine
He was so highly recommended. I waited months to see him for long covid issues. He had done a lot of tests, which was appreciated, but when he got the tests back, he had no explanation as to why I got covid a lot and told me to live my life. Since seeing him, I have lost everything to long covid and...
Apr 22 2025
Review for Dr. Bayuk
Dr. Grosso is personable and easy to talk with. He listens. He is sincere and thorough with his answers and explanations. A totally positive experience from start to finish.
Apr 22 2025
Review for Dr. Grosso
Soooooo obnoxious , with nothing of any value to offer .Speaks so loudly, generated a headache. Prognosis insensitively delivered, and that's an understatement.Maybe he should have entered a medically related field that doesn't involve actual humans.Like, research, something along those lines...
Apr 18 2025
Review for Dr. Rodstein
Location
Mercy Medical Center
Frequently Asked Questions
Where is Mercy Medical Center located?
Mercy Medical Center is located at 271 Carew St, Springfield, MA 01104. Find other locations and directions on Healthgrades.
Has Mercy Medical Center won any recent awards from Healthgrades?
No, Mercy Medical Center has not won any awards in the past few years. Search for Hospitals on Healthgrades to find more.
Is Mercy Medical Center highly rated with patients?
69% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.
Does Mercy Medical Center score well in safety ratings?
Healthgrades tracks outcome ratings for 12 hospital services. View more details here.
How do I get in at Mercy Medical Center?
Phone number, appointment information, and directions can be found on Healthgrades Mercy Medical Center profile..
How does Mercy Medical Center rank in terms of safety and outcomes?
Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.
Dr Mercadonte was able to correctly diagnose me when many specialists failed.