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Dr. Matthew Mack, MD

Dr. Matthew Mack, MD

Family Medicine*
15+ years of experience

Dr. Matthew Mack, MD is a family medicine physician in Rochester, NY and has over 15 years of experience in the medical field. He graduated from New York State U, School of Medicine - Buffalo in 2006. He is affiliated with medical facilities Rochester General Hospital and Strong Memorial Hospital. He is accepting new patients and telehealth appointments.

3.7 Star Rating
Based on 6 reviews 3.7 Star Rating (6 reviews)

Practice

340 Arnett Blvd Rochester, NY 14619
Telehealth available

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Dr. Mack's Reviews

Likelihood to recommend Dr. Mack

3.7
6 ratings, 4 with a written review
5 star
67%
67%
4 star
0%
0%
3 star
0%
0%
2 star
0%
0%
1 star
33%
33%

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Not a good person
this place has been downhill since dr morehouse left it and he's not a very good person and if you can avoid coming here please do Him & his staff is highly disrespectful and a liar he kills off your family members and lie to you about it He deserves to be locked up immediately Do not use him as doctor ever
What went well
No results
What could be improved
  • I didn't feel respected
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
Helpful
Apr 21, 2025
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Friendly atmosphere
Friend of place to go people are friendly good staff Dr Mack excellent doctor I've been going there for years and all his assistant is great keep up the good work five star for you and your staff
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
May 24, 2023
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Dr. Mack is a great doctor and his staff make you feel like family. He is compassionate and listens. He told my fatherless african american teen to come talk to him if he is going through anything. He is thorough and when he treats one discomfort, that treatment gets rid of other hidden issues. Pray for him and his staff. God is the Great Physician and is sovereign over all sickness, illness, and disease. I bind all plans of enemy that come against Dr Mack and his staff. In Jesus name. Amen
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
4 others found this helpful
Helpful
Rochester, NY – Nov 08, 2017
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Really disappointed with this doctor. I asked him for a referral to an allergist due to a possible food allergy and he rushed me out the door telling me "we'll talk about that next time". Needless to say, there wasn't a next time as it made no sense to continue paying co-pays for a doctor that never took the time to answer any of my questions or refer me to doctors that specialize in other things. AVOID AT ALL COSTS! A good doctor will sit with you & discuss your concerns. He never did this once
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
8 others found this helpful
Helpful
Rochester, NY – Dec 16, 2016
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About Me

biography

Dr. Matthew Mack, MD is a family medicine physician in Rochester, NY and has over 15 years of experience in the medical field. He graduated from New York State U, School of Medicine - Buffalo in 2006. He is affiliated with medical facilities Rochester...read more
  • Family Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Highland Hosp-u Rochester

    Internship Hospital, 2007
  • Highland Hospital

    Internship Hospital, 2007
  • New York State U, School Of Medicine - Buffalo

    Medical School, 2006
  • University At Buffalo Jacobs School Of Medicine And Biomedical Sciences

    Medical School, 2006
  • University Of Buffalo-state University Of Ny

    Undergraduate School, 2002
American Board of Medical Specialties®
American Board of Family Medicine®
Family Practice
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

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Locations

Practice

HIS Branches Inc.340 Arnett Blvd Rochester, NY 14619
1

Affiliated Hospitals

  • Strong Memorial Hospital

    601 Elmwood Ave
    Rochester, NY 14642
    Recipient of 4
    hospital awards

    How patients felt about the care they received at this hospital.

    88%
    Patients said they were given information about recovering at home

    4% higher than the national average

    77%
    Patients said that doctors always listened to them and explained things well

    1% higher than the national average

    View all patient feedback
  • Rochester General Hospital

    1425 Portland Ave
    Rochester, NY 14621
    Recipient of 15
    hospital awards

    America's 100 Best Hospitals Award™ (2023)

    Top 5% in the nation for consistently delivering clinical quality

    America's 250 Best Hospitals Award™ (2023)

    Top 5% in the nation for consistently delivering clinical quality

    View all awards

    How patients felt about the care they received at this hospital.

    85%
    Patients said they were given information about recovering at home

    1% higher than the national average

    74%
    Patients said that doctors always listened to them and explained things well

    2% lower than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality