Rochester General Hospital
Rochester General Hospital is a medical facility located in Rochester, NY. This hospital has been recognized for America's 50 Best Hospitals Award™, America's 100 Best Hospitals Award™, and more.
Patient Experience Rating
8% lower than the national average
Awards
Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.
Learn more about our awards methodologyHospital Quality Awards
America's 50 Best Hospitals Award™ (2023)
Top 1% in the nation for providing the highest clinical quality year over year
America's 100 Best Hospitals Award™ (2023)
Top 2% in the nation for consistently delivering clinical quality year over year
America's 250 Best Hospitals Award™ (2023)
Top 5% in the nation for consistently delivering clinical quality
Specialty Clinical Quality Awards
America’s 100 Best Hospitals for Cardiac Care Award™ (2025, 2024, 2023)
Superior clinical outcomes in heart bypass surgery, coronary interventional procedures, heart attack treatment, heart failure treatment, and heart valve surgery
America’s 100 Best Hospitals for Coronary Intervention Award™ (2025, 2024, 2023)
Superior clinical outcomes in coronary intervention procedures (angioplasty with stent)
Gastrointestinal Care Excellence Award™ (2024, 2023)
Superior clinical outcomes in colorectal surgeries, gallbladder removal, upper gastrointestinal surgery, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis
Gastrointestinal Surgery Excellence Award™ (2023)
Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, and upper gastrointestinal surgery
Hospital Quality
Clinical Ratings
Research hospital performance and talk to your doctor about what's right for you
Complication Based Ratings
Appendectomy
In Hospital
Complication Based Ratings
Bariatric Surgery
In Hospital
Complication Based Ratings
Pacemaker Procedures
In Hospital
Defibrillator Procedures
In Hospital
Mortality Based Ratings
Coronary Artery Bypass Graft (CABG) Surgery
Mortality In-Hospital
Mortality within 30 days
Coronary Interventional Procedures (Inpatient)
Mortality In-Hospital
Mortality within 30 days
Heart Failure
Mortality In-Hospital
Mortality within 30 days
Heart Attack
Mortality In-Hospital
Mortality within 30 days
Valve Surgery
Mortality In-Hospital
Mortality within 30 days
Specialty Excellence Awards
America’s 100 Best Hospitals for Cardiac Care Award™
2025, 2024, 2023
Complication Based Ratings
Diabetic Emergencies
In Hospital
Mortality Based Ratings
Pulmonary Embolism
Mortality In-Hospital
Mortality within 30 days
Sepsis
Mortality In-Hospital
Mortality within 30 days
Respiratory Failure
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Gallbladder Removal Surgery
In Hospital
Mortality Based Ratings
Gastrointestinal Bleed
Mortality In-Hospital
Mortality within 30 days
Pancreatitis
Mortality In-Hospital
Mortality within 30 days
Bowel Obstruction
Mortality In-Hospital
Mortality within 30 days
Upper Gastrointestinal Surgery
Mortality In-Hospital
Mortality within 30 days
Colorectal Surgeries
Mortality In-Hospital
Mortality within 30 days
Specialty Excellence Awards
Gastrointestinal Care Excellence Award™
2024, 2023
Complication Based Ratings
Gynecologic Procedures
In Hospital
Hysterectomy
In Hospital
Complication Based Ratings
C-Section Delivery
In Hospital
Vaginal Delivery
In Hospital
Mortality Based Ratings
Stroke
Mortality In-Hospital
Mortality within 30 days
Cranial Neurosurgery
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Hip Replacement
In Hospital
Hip Fracture Treatment
In Hospital
Total Knee Replacement
In Hospital
Complication Based Ratings
Outpatient Total Knee Replacement
In Hospital
Outpatient Total Hip Replacement
In Hospital
Outpatient Back and Neck Surgery (except Spinal Fusion)
In Hospital
Complication Based Ratings
Outpatient Benign Prostatic Hyperplasia
In Hospital
Complication Based Ratings
Prostate Removal Surgery
In Hospital
Transurethral Prostate Resection Surgery
In Hospital
Mortality Based Ratings
Pneumonia
Mortality In-Hospital
Mortality within 30 days
Chronic Obstructive Pulmonary Disease (COPD)
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Spinal Fusion
In Hospital
Back and Neck Surgeries (without Spinal Fusion)
In Hospital
Complication Based Ratings
Peripheral Vascular Bypass
In Hospital
Carotid Procedures
In Hospital
Abdominal Aortic Aneurysm Repair
In Hospital
Patient Experience
Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).
Learn more about patient experienceRochester General Hospital
National Average
Communication about medicines
Percent of patients who said that staff always explained medicines before giving them to patients
Communication with doctors
Percent of patients who said that doctors always listened to them and explained things well
Responsiveness of hospital staff
Percent of patients who said they always received help quickly from hospital staff
Care Transition
Percent of patients who said they understood their care needs when they left the hospital
Discharge Information
Percent of patients who said they were given information about recovering at home
Communication with nurses
Percent of patients who said that nurses always listened to them and explained things well
Rochester General Hospital
National Average
Cleanliness
Percent of patients who said their room and bathroom were always kept clean
Quietness
Percent of patients who said the area around their rooms was always kept quiet at night
Providers
Provider Reviews
Apr 24 2025
Review for Dr. Hensley
Look him up in court paperwork in 2007 and 2023. He’s lost his license, been on probation. Last I saw him I had pneumonia and he refused to treat it. His wife is also a felon under leandras law (in 2018). I wouldn’t send my worst enemy to this office. All information shared can be verified
Apr 24 2025
Review for Dr. Aguirre
Discovering Dr. Medina has truly been a blessing. His warmth, approachability, and genuine care far exceed the expectations of his profession. His holistic approach to medicine inspires confidence in the thoroughness and intentionality of his care. He has a remarkable ability to break down the...
Apr 23 2025
Review for Dr. Medina
Dr. Haselsberger is a great doctor....he listens to his patients and is able go answer any question I had...I highly recommend this caring doctor.
Apr 23 2025
Review for Dr. Haselsberger
Location
Rochester General Hospital
Frequently Asked Questions
Where is Rochester General Hospital located?
Rochester General Hospital is located at 1425 Portland Ave, Rochester, NY 14621. Find other locations and directions on Healthgrades.
Has Rochester General Hospital won any recent awards from Healthgrades?
Yes, Rochester General Hospital has been awarded with America's 50 Best Hospitals Award™, America's 100 Best Hospitals Award™, America's 250 Best Hospitals Award™, and 4 more in the past two years.
Is Rochester General Hospital highly rated with patients?
57% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.
Does Rochester General Hospital score well in safety ratings?
Healthgrades tracks outcome ratings for 12 hospital services. View more details here.
How do I get in at Rochester General Hospital?
Phone number, appointment information, and directions can be found on Healthgrades Rochester General Hospital profile..
How does Rochester General Hospital rank in terms of safety and outcomes?
Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.
over 3 months ago, and the results were terrifying, and I'm still suffering from the surgery...pain, discomfort, and swelling. After being cut open again to remove massive hematoma, his team forgot to schedule me to have my 2 stitches removed. 1 of them is now buried beneath my skin, and I had to...