Dr. Helson Pacheco-Serrant, OD
Optometry*
30+ years of experience
Dr. Helson Pacheco-Serrant, OD is an optometrist in El Paso, TX and has over 30 years of experience in the medical field. He graduated from University of Puerto Rico|University of Puerto Rico / Medical Sciences Campus in 1992. He is affiliated with medical facilities such as Las Palmas Medical Center and Sierra Medical Center. He is accepting new patients.
4 Star Rating
Based on 45 reviews 4 Star Rating (45 reviews)
Practice
1700 N Oregon St Ste 660 El Paso, TX 79902Compare Dr. Helson Pacheco-Serrant, OD with other Optometrists near you
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Dr. Pacheco-Serrant's Reviews
Likelihood to recommend Dr. Pacheco-Serrant
4.0
45 ratings, 16 with a written review
| 5 star | 67% | 67% |
| 4 star | 4% | 4% |
| 3 star | 4% | 4% |
| 2 star | 7% | 7% |
| 1 star | 18% | 18% |
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great surgeon
What went well
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Dionisio – Aug 08, 2022
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Neck surgery
What went well
No results
What could be improved
- Didn't listen or answer questions
- Appointment was rushed
1 other person found this helpful
Helpful
Aug 04, 2022
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I had three aspen devices installed in my spine after surgery I was back to 75 percent. after a fall I somehow damaged my devices I hope to return to dr. Pacheco sometime soon I hope he can fix me again everything went swiftly staf was wonderful
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
Mike Davidson – Sep 02, 2020
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If I could give it a zero star I would. I do not recommend Dr. Pacheco at all. He performed the worst surgery ever. After surgery he sent me to a rehab center which made it worse. No attention from him what so ever. DO NOT...DO NOT...go with this doctor. Three years later I had the same surgery. This time with another doctor, of course. Now I can walk straight and didn't even have to go to rehab.
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
7 others found this helpful
Helpful
Luz – Feb 02, 2020
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Dr Pacheco is out on medical leave. I saw Dr Jeffery Lobel! He is flying in from Ohio! I was nervous about back surgery, but after talking to him about the procedure he wants to do! I felt very comfortable with it now! He took the time to explain and draw as well as requested more tests to verify my bones could handle it! I feel confident he knows what he is doing!
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
3 others found this helpful
Helpful
Mary in Clint, TX – Jun 05, 2019
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Had a successful spinal fusion 2 yrs ago and have only had a very good experience in the care the doctor and his staff have given me .
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
3 others found this helpful
Helpful
Feb 18, 2019
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I would most certainly recommend Dr. Pacheco, his staff is very attentive and respectful. He is also very caring and explains in detail.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
2 others found this helpful
Helpful
Margie in NM – Jan 06, 2019
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The ream supporting Dr Pacheco-Serrant made exceptional efforts to assist me during a very difficult time. This was very appreciated. I am a new patient and now have greater peace of mind after two appointments with Dr Pacheco-Serrant. A caring team that gets things done that help.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Michael in El Paso, TX – Dec 02, 2018
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Dr. Pacheco damaged my spinal cord and put me in a wheelchair and didn't even care I went to a Rehab Center after surgery and he did not know or care
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
7 others found this helpful
Helpful
Zeke in EL PASO – Apr 07, 2018
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The best doctors office I’ve ever visited professional and very well organized I would like to Thank all staff for a great job always courteous and respectful
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
2 others found this helpful
Helpful
Armando Saldivar in El Paso,Tx – Apr 01, 2018
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I am pleased with everyone in that office the only thing is that the surgery coordinator has not send my authorisation will she send it idont know other then that it's good
What went well
- Office environment
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
- Difficult to schedule appointment
1 other person found this helpful
Helpful
Aug 05, 2017
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I feel very fortunate to have Dr. Pacheco as my neurosurgeon. His skill and caring have been greatly, appreciated, both before and after I had cervical spinal surgery. Also, his staff is very professional and friendly, always doing what they can to make my visits positive.
I have recommend Dr. Pacheco.in the past and will continue to do so in the future.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
5 others found this helpful
Helpful
R. Kneeland in El Paso, TX – Jul 31, 2017
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I recommend Dr Pacheco and his staff to all my friends and anyone who is looking for a Neurosurgeon to resolve neurological health issues! Dr Pacheco and his professional staff are top notch in their profession and will give professional and caring treatment.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
4 others found this helpful
Helpful
Estella Sanchez in Las Cruces, NM – May 16, 2017
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Dr. Helson Pacheco-Serrant and his entire staff displayed nothing but courtesy, understanding and the utmost professionalism during my visit and the subsequent followup appointments. I would not hesitate recommending them.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
3 others found this helpful
Helpful
Ron Jones in El Paso, TX – May 03, 2017
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I recently had my initial consultation with Dr. Pacheco-Serrant. I am scheduled for surgery very soon. My first visit impression was outstanding. I only waited one week to be scheduled for an appointment. The staff, office atmosphere, physician and everyone involved in our visit was courteous, friendly, efficient and professional.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
4 others found this helpful
Helpful
LVM in Deming, NM – Feb 17, 2017
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I have yet had the surgery, coming up in a week
What went well
- Office environment
- Appointment scheduling
- Staff friendliness
What could be improved
- Didn't explain conditions well
- Appointment was rushed
1 other person found this helpful
Helpful
James in El Paso, TX – Mar 19, 2016
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How was your experience with Dr. Pacheco-Serrant?Overall Patient Satisfaction
45responses
Likelihood of recommending Dr. Pacheco-Serrant to family and friends is 3.9555554 out of 5
About Me
care philosophy
Dr. Pacheco's outstanding credentials and personal life experience make him a very compassionate and understanding physician. This has made him one of the finest neurosurgeons in El Paso, Texas and Southern New Mexico. His primary focus is his commitmebiography
Dr. Pacheco knew he wanted to become a surgeon at a very young age, but after losing his father to a brain aneurysm at age 16, he knew neurosurgery would become his life's work.Dr. Pacheco attended college and medical school at the University of...read moreOptometry
*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.
University District Hospital Medical Science Campus
Residency HospitalUniversity District Hospital Medical Science Campus
Internship HospitalUniversity Of Puerto Rico|university Of Puerto Rico / Medical Sciences Campus
Medical School, 1992
English
Spanish
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Locations
Practice
Office1700 N Oregon St Ste 660 El Paso, TX 79902
Affiliated Hospitals
- View all patient feedback
How patients felt about the care they received at this hospital.
83%Patients said they were given information about recovering at home1% lower than the national average
76%Patients said that doctors always listened to them and explained things well - Recipient of 46
hospital awardsAmerica’s 50 Best Hospitals for Surgical Excellence Award™ (2025, 2024)
Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications
View all awardsAmerica's 250 Best Hospitals Award™ (2025, 2024, 2023)
Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications
View all patient feedbackHow patients felt about the care they received at this hospital.
81%Patients said they were given information about recovering at home3% lower than the national average
73%Patients said that nurses always listened to them and explained things well2% lower than the national average
- Recipient of 6
hospital awardsView all patient feedbackHow patients felt about the care they received at this hospital.
81%Patients said they were given information about recovering at home3% lower than the national average
68%Patients said that doctors always listened to them and explained things well8% lower than the national average
Learn more about how Healthgrades measures Hospital Quality
Compare Dr. Helson Pacheco-Serrant, OD with other Optometrists near you
Filter by:
Provider Ratings