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Dr. Benjamin Westbrook, MD

Dr. Benjamin Westbrook, MD

Ear, Nose, and Throat*
15+ years of experience

Dr. Benjamin Westbrook, MD is a head & neck surgery otolaryngologist in El Paso, TX and has over 15 years of experience in the medical field. He graduated from Uniformed Services University in 2007. He is affiliated with The Hospitals of Providence-Memorial Campus. He is accepting new patients and telehealth appointments.

4.6 Star Rating
Based on 17 reviews 4.6 Star Rating (17 reviews)

Practice

1500 N Mesa St El Paso, TX 79902
Telehealth available

Compare with other Head & Neck Surgery Otolaryngologists

Compare Dr. Westbrook with our nearby Head & Neck Surgery Otolaryngologists at Del Sol Medical Center.

Make an appointment at Del Sol Medical Center today at
(915) 272-5563.

Dr. Westbrook is a Healthgrades Choice provider in Ear, Nose, and Throat

The Healthgrades Choice designation helps you understand the most important factors to consider when choosing a healthcare professional. This designation is earned based on four set standards.
Read our methodology

  • Above average experience
  • Good hospital quality
  • Good patient ratings
  • No healthcare sanctions

Experience Check

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Dr. Westbrook's Reviews

Likelihood to recommend Dr. Westbrook

4.6
17 ratings, 16 with a written review
5 star
88%
88%
4 star
0%
0%
3 star
6%
6%
2 star
0%
0%
1 star
6%
6%

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My husband started attending his office last year. Very nice staff and polite. Since my husband is deaf,when he needs to make an appointment I'm always requesting a sign language interpreter and they request him one. I'm grateful for the for the doctor and his staff. Thank you for your hard work. We appreciated.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Soledad Avila – Mar 22, 2025
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Very Thankful!
I had been dealing with breathing issues for over 18 months where my quality of life had deteriorated one day at a time. After going to many different doctors with no solutions, I ended up in the ER and was given only one option that would have resulted in needing assisted help for the rest of my life. Luckily, I was referred to Dr. Westbrook and from the get go, he properly diagnosed me and performed a surgery that saved me and my quality of life has never been better. Dr. Westbrook, Jennifer who is part of his team, and everyone in his staff is friendly, helpful and truly care about their patients. I now have a second change at a normal life thanks to Dr. Westbrook, he is truly Godsend. Dr. Westbrook is one of a kind and THANK YOU for positively impacting many people, including me and my family. Thank you Dr. Westbrook and team! Susana Wiest
What went well
  • Explained conditions well
What could be improved
No results
Helpful
Susana Wiest – Jan 15, 2025
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I actually have not seen Dr. Westbrook yet but saw his Nurse Practitioner, Jennifer Linford. She was so very compassionate, skilled, and articulate in the way she communicated with me regarding my issues. It took a while to get the appointment, but the wait was so worth it. Everyone from the phone staff, to the front desk, and MAs were top notch. (Elaine was amazing!) I will see the doctor next month. Am grateful to have this office in El Paso! Office wait time was a bit, but they were short staffed. They apologized and were so very gracious. (As opposed to offices that don’t really care!) Again, totally worth it and people need to be more patient.
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
What could be improved
  • Long wait times
2 others found this helpful
Helpful
Susan – Jun 22, 2024
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Came to El Paso all the way from Vegas Took my Grandmother who has been having trouble breathing for seven years! To Dr. Westbrook. And after a day and a few hours in the OR she can finally breath after 7 years of not being able to walk or eat or anything comfortably.. God bless this Dr! Highly recommended! We appreciate you so much Doc from all her family in Texas and Las Vegas!!! ????????????????????
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Zeus Acosta – May 26, 2024
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Dr. Westbrook removed a lump from my neck. He did an amazing job on removing it I'm so great full I couldn't have found an amazing person. I highly recommend Dr. Westbrook and staff.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Pedro Prieto – Nov 30, 2023
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Sorry to say, a lot has changed in the past 10 months since my surgery. The office staff have drastically gone down hill in their duties and competence. Mistakes and not following through on phone calls or calling in refills correctly are too commonplace now, you incorrectly fill out my blood draw request, so I have to repeat the test then you lose the results, and it's my fault! When I finally get a call from DR Westbrook, I am told to see another doctor as he does not do long term treatment after surgery..............
What went well
No results
What could be improved
No results
7 others found this helpful
Helpful
Ron LiButti – Nov 03, 2023
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Awesome staff and doctor!!
Dr. Westbrook removed a tumor from my throat and I could have not asked for a better doctor and staff. I am so appreciative of the professionalism and dedication to my case. Thank you Dr. Westbrook.
What went well
  • I felt respected
  • Appointment scheduling
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Sandra Davis – Sep 27, 2023
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Over an hour wait times
What went well
No results
What could be improved
No results
4 others found this helpful
Helpful
May 30, 2023
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Very impressed with dr Westbrook and nurse practitioner! Very knowledgeable, very kind, exam procedure went wonderful, pain free and explained findings very clearly. I was most impressed with their knowledge on my rare auto immune disease and appreciate the time they took to listen and understand my health problems and concerns. The staff was equally as wonderful, I was very blessed to find dr Westbrook and staff. I would highly recommend!!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Dawn – Nov 18, 2021
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Gentle On target Professional
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Steven Rosenberg – Jul 03, 2021
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Recently has a tumor removed from the base of tongue. Dr. Westbrook anticipated any issues and addressed them instantly each time. Definitely a very attentive and skilled surgeon.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Elizabeth Cabrera – Jun 16, 2021
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Dr. Westbrook and his entire staff are professional, and demonstrate genuine concern! The staff goes out of their way to answer questions, and make the patient feel comfortable. The office decor is uplifting, and it’s clean. Dr. Westbrook took time to explain my situation, and I have complete confidence in him. I’ll recommend him to others! Thank you all, and stay safe.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Victoria M. Edwards – May 28, 2021
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This man has restored my ability to breathe again. Something that we all take for granted is a miracle to have back. I meant him a few years ago at WBAMC, and glad that he stuck around when he got out.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Ann Moore – Apr 07, 2021
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Very friendly staff! Takes the time to explain & listen to you. Had a great experience ??
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
D.Mena – Jan 25, 2021
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Dr. Benjamin Westbrook performed outpatient surgery around my ear. He was extremely professional and thorough. His staff is awesome and caring. Dr. Westbrook continuously asked me if I had questions or concerns during my follow up visit after my procedure. I highly recommend him!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Armando – Sep 26, 2020
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Dr. Westbrook by far the best ENT Doctor. He is understanding, caring and explains everything as much as he can. He will also take the time to answer all your questions.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
3 others found this helpful
Helpful
Jul 03, 2020
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About Me

care philosophy

Dr. Westbrook sees patients of all ages and performs all types of head and neck surgery including cancer, endoscopic sinus surgery, endocrine (thyroid, parathyroid), parotid and salivary gland surgery.  Dr. Westbrook is trained in minimally-invasive,...read more

biography

El Paso's premier Ear, Nose and Throat (ENT) surgeon
  • Ear, Nose, and Throat

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Madigan Army Medical Center, Otolaryngology

    Residency Hospital, 2013
  • Tripler Amc, General Surgery

    Internship Hospital, 2008
  • Uniformed Services University

    Medical School, 2007
  • Brigham Young University

    Undergraduate School, 2003
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
  • English

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  • Spanish

Dr. Westbrook is a Healthgrades Choice provider in Ear, Nose, and Throat

    Read our methodology

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    Locations

    Practice

    El Paso Hearing Aid & Audiology Center1500 N Mesa St El Paso, TX 79902
    1
    • Call
    • Fax
    • Hours
      • Mon: 8:30am - 5:00pm
      • Tue: 8:30am - 5:00pm
      • Wed: 8:30am - 5:00pm
      • Thu: 8:30am - 5:00pm
      • Fri: 8:30am - 5:00pm
    • Directions

    Practice

    William Beaumont Army Medical Center5005 N Piedras St El Paso, TX 79930
    2