Massena Hospital
Explore care at Massena Hospital in Massena, NY, and compare its services, physicians, and hospital ratings on Healthgrades. Find the best healthcare options for your needs, all in one place.
Patient Experience Rating
12% lower than the national average
Hospital Quality
Clinical Ratings
Research hospital performance and talk to your doctor about what's right for you
Mortality Based Ratings
Heart Attack
Mortality In-Hospital
Mortality within 30 days
Heart Failure
Mortality In-Hospital
Mortality within 30 days
Mortality Based Ratings
Respiratory Failure
Mortality In-Hospital
Mortality within 30 days
Sepsis
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Vaginal Delivery
In Hospital
C-Section Delivery
In Hospital
Mortality Based Ratings
Chronic Obstructive Pulmonary Disease (COPD)
Mortality In-Hospital
Mortality within 30 days
Pneumonia
Mortality In-Hospital
Mortality within 30 days
Patient Experience
Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).
Learn more about patient experienceMassena Hospital
National Average
Communication about medicines
Percent of patients who said that staff always explained medicines before giving them to patients
Care Transition
Percent of patients who said they understood their care needs when they left the hospital
Discharge Information
Percent of patients who said they were given information about recovering at home
Communication with doctors
Percent of patients who said that doctors always listened to them and explained things well
Responsiveness of hospital staff
Percent of patients who said they always received help quickly from hospital staff
Communication with nurses
Percent of patients who said that nurses always listened to them and explained things well
Massena Hospital
National Average
Quietness
Percent of patients who said the area around their rooms was always kept quiet at night
Cleanliness
Percent of patients who said their room and bathroom were always kept clean
Providers
Provider Reviews
Apr 24 2025
Review for Dr. Greenky
Dr. Thompson has my complete trust in his capabilities. He listens carefully to his patients concerns and explains all aspects of their condition. We are very lucky to have him in our area.
Apr 20 2025
Review for Dr. Thompson
I was a new patient to the practice and came in for an annual check-up. Dr Brown was over an hour late. Typical of the practice from what I hear in the waiting room as we witnessed another patient getting turned away because she was 16 minute late (15’ was the grace period). Another 20min wait...
Apr 19 2025
Review for Dr. Brown
The office staff are courteous, polite, and efficient in greeting and caring for their patients. I have known Dr. Lars Thompson for twenty plus years. During the years that I have known him, he has been very professional, competent, knowledgeable and caring. He has been very effective in treating my...
Apr 18 2025
Review for Dr. Thompson
I have consulted Dr. Smith over the past couple of years for pain in my right arm and hand. He helped successfully relieve pain by performing carpel tunnel surgery .I have recently completed follow up visits and he has given me sound advise regarding dealing with separate pain in both hands...
Apr 18 2025
Review for Dr. Smith
Location
Massena Hospital
Frequently Asked Questions
Where is Massena Hospital located?
Massena Hospital is located at 1 Hospital Dr, Massena, NY 13662. Find other locations and directions on Healthgrades.
Has Massena Hospital won any recent awards from Healthgrades?
No, Massena Hospital has not won any awards in the past few years. Search for Hospitals on Healthgrades to find more.
Is Massena Hospital highly rated with patients?
61% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.
Does Massena Hospital score well in safety ratings?
Healthgrades tracks outcome ratings for 10 hospital services. View more details here.
How do I get in at Massena Hospital?
Phone number, appointment information, and directions can be found on Healthgrades Massena Hospital profile..
How does Massena Hospital rank in terms of safety and outcomes?
Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.
He suggested several less invasive ideas rather than do surgery first. He did a great job on my first knee so I trust his judgment on the treatment for my second knee.