Baystate Wing Hospital
Baystate Wing Hospital is a medical facility located in Palmer, MA. This hospital has been recognized for Patient Safety Excellence Award™.
Patient Experience Rating
8% lower than the national average
Awards
Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.
Learn more about our awards methodologyHospital Quality Awards
Patient Safety Excellence Award™ (2025)
Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications
Hospital Quality
Clinical Ratings
Research hospital performance and talk to your doctor about what's right for you
Mortality Based Ratings
Heart Failure
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Diabetic Emergencies
In Hospital
Mortality Based Ratings
Respiratory Failure
Mortality In-Hospital
Mortality within 30 days
Pulmonary Embolism
Mortality In-Hospital
Mortality within 30 days
Sepsis
Mortality In-Hospital
Mortality within 30 days
Mortality Based Ratings
Pancreatitis
Mortality In-Hospital
Mortality within 30 days
Gastrointestinal Bleed
Mortality In-Hospital
Mortality within 30 days
Bowel Obstruction
Mortality In-Hospital
Mortality within 30 days
Mortality Based Ratings
Stroke
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Total Knee Replacement
In Hospital
Hip Fracture Treatment
In Hospital
Mortality Based Ratings
Pneumonia
Mortality In-Hospital
Mortality within 30 days
Chronic Obstructive Pulmonary Disease (COPD)
Mortality In-Hospital
Mortality within 30 days
Patient Experience
Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).
Learn more about patient experienceBaystate Wing Hospital
National Average
Communication with doctors
Percent of patients who said that doctors always listened to them and explained things well
Communication with nurses
Percent of patients who said that nurses always listened to them and explained things well
Care Transition
Percent of patients who said they understood their care needs when they left the hospital
Responsiveness of hospital staff
Percent of patients who said they always received help quickly from hospital staff
Communication about medicines
Percent of patients who said that staff always explained medicines before giving them to patients
Discharge Information
Percent of patients who said they were given information about recovering at home
Baystate Wing Hospital
National Average
Cleanliness
Percent of patients who said their room and bathroom were always kept clean
Quietness
Percent of patients who said the area around their rooms was always kept quiet at night
Providers
Provider Reviews
Apr 22 2025
Review for Dr. Mercadante
I went to her office for specialized care and specifically asked for an air purifier to be on because of my immune system not fighting covid. I asked several times. I went to the office and there was no air purifier on and I got sick. I had emailed, mentioned the purifier at the initial consult and...
Apr 22 2025
Review for Dr. Atkinson
She is professional and always has a positive attitude. We feel we are getting the care we need from a knowledgeable doctor who has our best interests at heart.
Apr 14 2025
Review for Dr. Alluri
Dr. Garver is experienced, skillful and attentive. She listens to my concerns and treats me with respect and kindness. My recovery from shoulder surgery is going very well. I trust her completely.
Apr 14 2025
Review for Dr. Garver
Dr. Luber’s medical assistant, Nicky is very professional, personable and efficient. Dr. Luber is excellent and very caring.
Apr 12 2025
Review for Dr. Luber
Location
Baystate Wing Hospital
Frequently Asked Questions
Where is Baystate Wing Hospital located?
Baystate Wing Hospital is located at 40 Wright St, Palmer, MA 01069. Find other locations and directions on Healthgrades.
Has Baystate Wing Hospital won any recent awards from Healthgrades?
Yes, Baystate Wing Hospital has been awarded with Patient Safety Excellence Award™ in the past two years.
Is Baystate Wing Hospital highly rated with patients?
61% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.
Does Baystate Wing Hospital score well in safety ratings?
Healthgrades tracks outcome ratings for 11 hospital services. View more details here.
How do I get in at Baystate Wing Hospital?
Phone number, appointment information, and directions can be found on Healthgrades Baystate Wing Hospital profile..
How does Baystate Wing Hospital rank in terms of safety and outcomes?
Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.
Dr Mercadonte was able to correctly diagnose me when many specialists failed.