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Dr. Kristen Moore, DDS

Dr. Kristen Moore, DDS

Dentistry

Dr. Kristen Moore, DDS is a dentistry practitioner in Jacksonville, FL. She is accepting new patients.

4.6 Star Rating
Based on 33 reviews 4.6 Star Rating (33 reviews)

Practice

12420 San Jose Blvd Jacksonville, FL 32223
Patient Favorite Award

Dr. Moore is a patient favorite Dentistry Practitioner

The Patient Favorite badge is awarded to top-performing providers who surpass average ratings and comments, reflecting their commitment to exceptional patient care. Read our methodology

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Dr. Moore's Reviews

Likelihood to recommend Dr. Moore

4.6
33 ratings, 27 with a written review
5 star
88%
88%
4 star
0%
0%
3 star
3%
3%
2 star
0%
0%
1 star
9%
9%

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Beware of overcharging
Told we were in network and our dental work was 100% covered only to discover afterwards that they misinformed us about being in network and gave us a massive dental bill! BEWARE of this bait and switch billing scam!
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
5 others found this helpful
Helpful
beware overcharging – Nov 29, 2023
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Be careful about her 12420 San Jose Blvd office
I scheduled an appointment for a cleaning and exam. Kristen Moore did the exam and left me with her assistant Angel. Angel said I was done and to go up front. When I asked about the cleaning, she said the hygienist isn't here today and is only here once a week and I will have to schedule a cleaning appointment for another day. When I asked the person (Kenesha - I apologize if the spelling is wrong) who made the cleaning/exam appointment about it, she said she didn't make a cleaning appointment. I remember asking for it and wasn't told it wouldn't be done that day. Also, I was told I need a cleaning my insurance doesn't cover and I wanted to think about it before doing it. I also didn't sign anything saying I would. Later in the week, I got a call to confirm the cleaning appointment I didn't make. Please BE CAREFUL with this office.
What went well
  • Office environment
  • Appointment wasn't rushed
  • Wait times
What could be improved
  • Difficult to schedule appointment
  • Didn't explain conditions well
  • Staff wasn't friendly
3 others found this helpful
Helpful
Doug – Mar 05, 2022
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Friendly, professional service
What went well
  • Office environment
  • Listened & answered questions
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Marvin R Cornell – May 12, 2021
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Excellent
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Harry Reynolds – May 06, 2021
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Professional and personable, wonderful people. Very responsive. Dr. Moore and the team do outstanding work.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Jon A – Apr 29, 2021
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Dr. Moore and her tech Tori did an outstanding job with my 3 year old! It was the best hes ever done at the Dentist or the Doctors. Thank you for being so patient and understanding with him!
What went well
  • Office environment
  • Listened & answered questions
  • Staff friendliness
  • Appointment wasn't rushed
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Ashley Gibson – Apr 23, 2021
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Wonderful as always. The office is very clean. Everyone is super sweet and very welcoming. It is always a great experience going to the Dentist with Dr. Moore and her staff.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Sabrina Martinez – Apr 07, 2021
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Dr. Moore is fabulous!! So kind and patient!! We make the hour drive just for her and the staff!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Alli – Apr 07, 2021
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Dr Moore and her staff are great. They make a dentist visit pleasant and a normal thing to do.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Mar 31, 2021
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The staff was great. Dr. Moore has an amazing personality. She made me feel comfortable by walking me step by step through my treatment plan.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Feb 25, 2021
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Dr Moore and her staff are friendly and extremely knowledgeable. What a pleasant shock in this time and age. Their ability to make you feel like it’s only you was so refreshing. Other offices could take a training session from them.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Vanessa Phillips – Feb 25, 2021
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Thanks for a great visit and saving us an office visit down the road!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Levi – Feb 13, 2021
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I take each of my kids to Dr. Moore. The staff is so friendly. She is gentle, and is able to relate to the kids and calm them when needed.
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Happymomof4 – Feb 06, 2021
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It was fine and painless
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Richard Wood Sr. – Jan 29, 2021
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The staff was ok, a bit bumpy road getting started with paperwork and insurance... no insurance, no visit! I guess they were doing their job. Dr. Moore was nice, quick conv to setup treatment. Then came my issue, they wanted me to pay out of pocket for additional services instead of using my FSA account. I just don't like that system and/or mentality that the obly important thing is how much cash you carry around. FSA's are used to pay for these expenses and should be accepted. I just left the office because they refused to treat me, aka do my cleaning and take my measurements for a night guard. Best of luck to all and wish your experience is different than mine.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Staff wasn't friendly
  • Long wait times
Helpful
Alejandro Rosado – Jan 21, 2021
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Everybody is so nice and they take care of their patients!
What went well
  • Listened & answered questions
  • Staff friendliness
  • Appointment wasn't rushed
What could be improved
No results
Helpful
Arijana Rekic – Jan 20, 2021
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My daughter loves to see Dr. Moore! She's made going to the dentist a positive experience. The staff is also great. A great choice!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jan 09, 2021
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Amazing with my 8 year old daughter we love it here
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Andrea – Jan 06, 2021
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Great attitude and very knowledgeable.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jan 05, 2021
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Very helpful
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
charles miller – Jan 04, 2021
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About Me

biography

Dr. Kristen Moore, who was born and raised in Jacksonville, is a graduate of the University of Florida where she balanced dental school with her passion for horseback riding.   In recent years her time out of the office is spent with family,...read more
  • Dentistry

Patient Favorite Award

Dr. Moore is a patient favorite Dentistry Practitioner

    Read our methodology

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    Locations

    Practice

    Office12420 San Jose Blvd Jacksonville, FL 32223
    1
    Office3706 Blanding Blvd Jacksonville, FL 32210
    2
    • Call
    • Fax
    • Hours
      • Mon: 8:00am - 5:00pm
      • Tue: 8:00am - 5:00pm
      • Wed: 8:00am - 5:00pm
      • Thu: 8:00am - 5:00pm
      • Fri: 8:00am - 5:00pm
    • Directions

    Practice

    Office9109 Baymeadows Rd Ste 1 Jacksonville, FL 32256
    3
    • Call
    • Fax
    • Hours
      • Tue: 8:00am - 5:00pm
      • Wed: 8:00am - 5:00pm
      • Thu: 8:00am - 5:00pm
      • Fri: 8:00am - 5:00pm
      • Sat: 8:00am - 5:00pm
    • Directions

    Practice

    Office1605 County Road 220 Ste 110 Fleming Island, FL 32003
    4