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Dr. Tracy Hairston, OD

Dr. Tracy Hairston, OD

Optometry

Dr. Tracy Hairston, OD is an optometrist in Framingham, MA. He is accepting new patients.

3.2 Star Rating
Based on 9 reviews 3.2 Star Rating (9 reviews)

Practice

463 Worcester Rd Ste 300 Framingham, MA 01701

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Dr. Hairston's Reviews

Likelihood to recommend Dr. Hairston

3.2
9 ratings, 7 with a written review
5 star
56%
56%
4 star
0%
0%
3 star
0%
0%
2 star
0%
0%
1 star
44%
44%

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Excellent care
Dr Hairston is very knowledgeable on a variety of illnesses that can affect the eye via illness or by medications. He spends ample time doing annual tests ruling in/out issues found or notes changes due to illnesses. He has taken preventive measures and has helped me immensely. Plus I get my RX glasses from him. This doctor is not a “mall eye Doctor” he’s the real deal treating all aspects of the eye.
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Patsy – Mar 23, 2022
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Wrong prescription
I saw Dr. Hairston many years ago, and I chose to return to him this year as my ophthalmologist had decided to only perform surgery and not to continue doing yearly eye exams. What a difference in Dr. Hairston. He is uncomfortably quiet and doesn’t seem to engage with his patients like he use to many years ago. He also didn’t explain why he chose to drastically increase my contact prescription. After a week of wearing the new contacts and after investing in a year’s supply of that prescription, I returned to him. I let him know how blurry my vision was, and that I thought the prescription was too strong. He went back to my old prescription, but never apologized for his mistake, my time, and the many calls I was going to have to make to return the 3 full boxes and the 1 opened box of a prescription I would never use. The experience was so disappointing. I wish Dr. Hairston had handled this situation differently. I can not return to his practice.
What went well
  • Appointment scheduling
  • Staff friendliness
What could be improved
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
  • Long wait times
1 other person found this helpful
Helpful
Jan 29, 2022
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He gave me a wrong prescription. I had to get a new one from a different doctor. Not recommended!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
What could be improved
  • Didn't trust the provider's decisions
1 other person found this helpful
Helpful
Oct 17, 2021
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Great experience visiting Dr. Hairston's office. Dr. Hairston was very kind, supportive, understanding and professional. I highly recommend using his services. The office team and the atmosphere was very welcoming.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Leanne in MA – Oct 18, 2018
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I could write a long drawn out review but I think keeping simple and straight to the point is the best way to go...So if you are looking for an optometrist who exemplifies the highest standards of professionalism and delivers premium care I venture to say that you will find anyone better or more qualified than Dr. Hairston. Thank You for your service!
What went well
No results
What could be improved
No results
Helpful
Timothy O'Dell in Brooklyn, NY – Sep 03, 2016
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I have been a patient with Dr. Hairston for 3 years. He and the full staff at Metro Eye Docs., have always been wonderful. When I have had several urgent eye issues (including my son having pink eye), he has responded promptly and effectively. He is always my first recommendation to friends or coworkers in need of eye care.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Toni R. in Millis, MA – Jul 14, 2016
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When I purchased $500+ Undergam glasses from Dr. Hairston he was very helpful. When 3 yrs. later the earpiece separated from the hinge he couldn't be bothered and his staff told me the only solution would be to send hem back to the vendor. I told them I couldn't be without my glasses but they insisted the glasses had to go back. When I contacted the vendor they offered to supply a temp pair thru Dr. H. After his office contacted the vendor all of a sudden this was not an option.
What went well
  • Office environment
  • Appointment scheduling
What could be improved
  • Didn't listen or answer questions
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
Mark O in Milford, MA – May 24, 2016
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About Me

care philosophy

We strive to help make every patient very happy Every day!
  • Optometry

  • New England College Of Optometry

    1991
  • Clark University

    Undergraduate School, 1987

Focus on Diabetic Macular Edema

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Locations

Practice

Metro Eye Docs LLC463 Worcester Rd Ste 300 Framingham, MA 01701
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