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Susan Williams, NP

Susan Williams, NP

Nursing (Nurse Practitioner)

Susan Williams, NP is a nurse practitioner in Nashville, TN. She is accepting new patients and telehealth appointments.

3.4 Star Rating
Based on 29 reviews 3.4 Star Rating (29 reviews)

Ascension Medical Group Saint Thomas Midtown

300 20th Ave N Nashville, TN 37203
Telehealth available

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Susan Williams' Reviews

Likelihood to recommend Susan Williams

3.4
29 ratings, 21 with a written review
5 star
55%
55%
4 star
3%
3%
3 star
3%
3%
2 star
3%
3%
1 star
34%
34%

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Patient
I have been going to Susan ever since Dr. Hollie left and I must say that I love her she always comes in and listens like really take the time to help figure out what’s wrong with me. I couldn’t ask for a better person because she treats me with respect and we talk like we’ve been knowing each other for years. She is very thorough and will make sure that she has done everything in her scope to have a good outcome.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Margo Cayton – Mar 14, 2025
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She doesn’t value anyone’s time. Every time I’ve been there since Dr Gibson retired the service is bad. I have a good and patients to see also.! I’ll never go back. I’m getting a new doctor. I’m moving my family to a doctor that cares about ppl. I made an appointment at the CVS minute clinic.
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
What could be improved
  • Didn't trust the provider's decisions
  • Long wait times
Helpful
Shar-Ron Leach – Mar 05, 2025
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Great Doctor!
Susan has been my doctor for over 11 years. Anytime I am in the need of medical care., I always get an appointment quickly. If I ever have needed a specialist doctor, she always knows who to send me to and I appreciate that because when you try to find a doctor that can help you it’s not always an easy task, she has always done that for me. Thank you, Susan for All the care you have given my family.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Irene “Lecha” Eanes – Aug 23, 2024
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Best Doc in Nashville
I jumped around a bunch of doctors in Nashville before I found Susan. After my first appointment with her I knew I had found my primary doctor. She’s great, upfront, and to the point, always has answers or advice, has never been judgemental, and is open to share about herself as well. I hope she never retires. 10 out of 10 would recommend
What went well
No results
What could be improved
No results
Helpful
Aug 21, 2024
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Do not recommend!!
I was excited about meeting this NP based off the good reviews on Google. However, this was a completely lackluster & unprofessional experience I encountered. As I waited in the room for the provider, I could hear the nurses&techs gossiping about other patients, rudely cursing about patients, and even heard the provider before entering my room as her assistant 'why am I even seeing her? I have 3 more patients to see before 12!'. She seemed very bored and indifferent during my visit. Was looking to the side & hardly made eye contact with me. I had a lot of questions I was hoping to talk about during this new patient visit, but only mentioned my anxiety- which was met with 'Have you seen a therapist!' Which was unhelpful, I didn't feel like I got a proper examination, and she didn't take the time to explain anything to me about my problems. It felt like I was imposing on her by being there. I can't recommend her. I didn't ask any of my other questions due to her unwelcoming demeanor.
What went well
  • Appointment scheduling
  • Wait times
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
GW – Jul 11, 2024
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Great health care provider for my wife and me!
Thorough with our check up and suggests helpful tips. Makes sure that our prescriptions are needed, and that we have them! Deletes the ones we don’t!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
John & Mary Ann Jetton – May 25, 2024
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3 months check up
Amazing, Amazing!!!!!!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Recia Ferrell – Apr 02, 2024
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Susan Williams Is Amazing
I have been coming to N.P. Williams for many years now. Every time I see her she takes time with me. Answers my questions. Asks me questions. Even if I message her office on the portal ai get a quick response back.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Crystal Hearn – Apr 01, 2024
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Daughters first new patient visit
My daughter has moved to a new city and was looking for a new doctor. When she wasn’t able to get into see a physician, she opted to see the NP Susan Williams who appeared to have good reviews. Boy was she mistaken!! Susan Williams was rude, very abrupt, and somewhat condescending to my daughter when she asked questions. Only advice Susan Williams gave her was a rude “good luck” upon leaving the room. Susan asked my daughter zero questions about her health history and offered no solutions at all. DO NOT GO SEE THIS WOMAN UNLESS YOU WANT TO BE TREATED HORRIBLY. Such a shame that my daughters first experience was such a disappointment.
What went well
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
5 others found this helpful
Helpful
Mar 06, 2024
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Great first visit
Just moved here and was looking for a primary care Dr. My visit was great. She spent time with me and gave me referrals I needed. Listened to me and wasn't overly pushy. Didn't have to wait long either.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Mar 01, 2024
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She’s great!
She doesn’t make me wait long to see her esp w my work schedule . She listens to my concerns and is thorough , I never feel rushed when visiting her . I highly recommend her
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jean – Jan 04, 2024
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Telehealth
It was great. The staff are wonderful. They greet you. Love it
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Anoalo T Hurst – Dec 09, 2023
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Best visit out of my 41 yrs of LIFE! BOOK HER!
She keeps your mind off the pain the sickness. Down to earth and super funny. As much pain I am in she had me literally cracking up in that office. Best visit in all my 41 yrs! I even messaged her and her staff while in the ER LOL and was super what to see her bc the treatment I got at the er was nowhere near what I got the day before! Book this woman for your medical care u wont regret it! Ask her about her trips to Lowe’s and Wally World lol she will have u laughing to the end of your appointment lol
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Vera Smith – Dec 07, 2023
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HIGHLY RECOMMEND!!!
This visit was absolutely wonderful! I will always ask for her when my primary is not available. She took the time to listen to everything I was saying, showed great empathy/concern for my issues, and had great conversation as well!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Reggie Wells – Oct 25, 2023
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When I cannot get in to see my primary care doctor, I ask for Susan Williams.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Apr 07, 2023
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She was extremely unhelpful and did not address any of my concerns. She spent the entire time making useless small talk, and I left more confused than before.
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
3 others found this helpful
Helpful
Feb 28, 2021
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Susan did nothing to help me. She referred me to a physician who did not even take care of my type of issue. When requesting additional assistance, she ignored my requests and would not even acknowledge my pain issue. I am an RN and would always prefer to seek help from a fellow nursing professional, however, she was not helpful. She seemed uninterested and was not at all empathetic to my problems.
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
What could be improved
  • Didn't listen or answer questions
  • Appointment was rushed
  • Didn't trust the provider's decisions
5 others found this helpful
Helpful
Oct 26, 2019
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Couldn’t get the care I needed. Felt like I was being given the run around.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
What could be improved
  • Appointment was rushed
  • Didn't trust the provider's decisions
5 others found this helpful
Helpful
Oct 25, 2019
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She seemed very bored and indifferent during my visit. Was chewing gum and looking at her phone while her assistant examined me. Very unhelpful, I didn't feel like I got a proper examination, and she didn't take the time to explain anything to me about my problems. It felt like I was imposing on her by being there. I can't recommend her.
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
6 others found this helpful
Helpful
Jul 11, 2019
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She's constantly gossiping during the visit and didn't examine me regarding back issues and right rib. I never got on the table. Very unprofessional I wouldn't go back to her at all.
What went well
  • Office environment
  • Staff friendliness
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
5 others found this helpful
Helpful
Cullman, AL – May 31, 2017
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About Me

biography

Susan Williams, NP is a nurse practitioner in Nashville, TN. She is accepting new patients and telehealth appointments.
  • Nursing (Nurse Practitioner)

  • Family Medicine

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Locations

Ascension Medical Group Saint Thomas Midtown

Saint Thomas Medical Partners300 20th Ave N Nashville, TN 37203
1
  • Call
  • Fax
  • Hours
    • Mon: 7:30am - 5:30pm
    • Tue: 7:30am - 5:30pm
    • Wed: 7:30am - 5:30pm
    • Thu: 7:30am - 5:30pm
    • Fri: closed
    • Sat: closed
    • Sun: closed
  • Directions