Dr. Melissa Helfrich, OD
Optometry
Dr. Melissa Helfrich, OD is an optometrist in Belleville, IL. She is accepting new patients.
4.2 Star Rating
Based on 13 reviews 4.2 Star Rating (13 reviews)
Practice
3917 Frank Scott Pkwy W Belleville, IL 62223Compare Dr. Melissa Helfrich, OD with other Optometrists near you
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Dr. Helfrich's Reviews
Likelihood to recommend Dr. Helfrich
4.2
13 ratings, 5 with a written review
| 5 star | 77% | 77% |
| 4 star | 0% | 0% |
| 3 star | 0% | 0% |
| 2 star | 8% | 8% |
| 1 star | 15% | 15% |
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She provides a very comprehensive exam. She explains everything clearly and answers all your questions. Her staff is friendly. I highly recommend trusting your vision to Dr. Helfrich.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Karen H. – Jan 08, 2022
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Patient care at it's worst...rude, unprofessional staff...main reason for visit was to perform glaucoma test but their equipment failed and provided no valid results...yet a staff member later blamed the patient for the failed test...leaving patient confused and lacking the necessary analysis...with no option to repeat the test or explanation why it couldn't be rescheduled that day due to its importance to the patient's eye health. Prepare for combat if you do question your treatment or the bill. Plenty of better options for eye care in the area. One Star is generous...
What went well
No results
What could be improved
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
Helpful
S K – Mar 22, 2021
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My wife an I both have used Dr. Helfrich for many years. We have always been extremely satisfied. Staff is excellent and the most recent facility is amazing.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Wallace – Jul 07, 2020
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Amazing! They are friendly and helpful and they truly care about the quality of your vision.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Leslie Schmidt in Saint Louis, MO – Nov 26, 2018
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DR. HELFRICH IS BEST IN HER PROFESSION I HAVE SEEN 3 DIFFERNT DR. FOR MY EYES ON THE LAST 4 YEARS AND NO ONE EVER SAID TO ME THAT I HAD DRY EYES AND REALLY DID AN EXTENSIVE EXAM FOR MY VISION ... SHE ALSO TOOK TAKE OF MY DAUGHTER 5 YEARS AGO .... I AM GOING TO BE MAKING APPOINTMENTS FOR MY HUSBAND ADULT DAUGHTER AND SON .... THANKS DR. HELFRICH YOU HAVE IS FOR LIFE FOR ALL OUR EYES ... MRS. SKF
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
6 others found this helpful
Helpful
Smithton – Jan 11, 2016
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How was your experience with Dr. Helfrich?Overall Patient Satisfaction
13responses
Likelihood of recommending Dr. Helfrich to family and friends is 4.1538463 out of 5
About Me
care philosophy
We're proud to offer comprehensive eye care services and eyewear for the whole family. Our staff looks forward to helping you with all of your eye health needs. We will take the time to answer all of your questions.biography
Dr. Melissa K. Helfrich began practicing Optometry in 1993. She is an honors graduate of University of Missouri St. Louis School of Optometry, and an honors graduate of Washington University with degrees in Biology and Psychology, and membership...read moreOptometry
University Of Missouri / Saint Louis Campus / College Of Optometry
Medical SchoolUniversity Of Missouri School Of Optometry
1993Washington University
Undergraduate School, 1989
Focus on Graves' Disease
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Locations
Practice
Office3917 Frank Scott Pkwy W Belleville, IL 62223
Livewell Centers LTD.3030 Frank Scott Pkwy W Ste 1 Belleville, IL 62223