Dr. Lauren Lucas, OD

My daughter and I have been seeing Dr. Lucas for several years, since we moved to Richmond. I have very bad eyesight and my daughter was on her way there at a young age, and Dr. Lucas has done great work helping slow her myopia. She explains everything really well and is great with both kids and adults.

Staff is trashy & rude

staff very friendly. Dr Lucas takes her time she doesn't rush you out. Ask you questions and she answers any question you may have completely not half way. She is very Proffessional and Friendly.

After several visits now I feel confident in making a favorable recommendation for Dr Lucas. I found the staff friendly and the Dr knowledgeable regarding my concerns. My updated eyeglass PX was right on target (helped me pass my DMV eye exam).

Received wrong prescription twice. Went elsewhere to revive accurate prescription. Left bad review on office facebook page, an employee (front desk staff) used her personal social media (facebook) account to comment on my review, claiming the wrong prescription was my fault. Employee since deleted comment but proceeded to attempt to send me a facebook message. Severe violation of patient/provider relationship to contact a client via personal social media. Bizarre, unprofessional, upsetting.

Fitted me with the wrong prescription twice and I went to two other Optometrists who corrected what she had messed up

Staff is disrespectful and unprofessional. Take your business else where!

Loved the office, doctor and staff. My glasses prescription and frames were perfect. My contacts were almost perfect. I was hesitant to call to double check my contacts, but the receptionist made me feel like they really wanted to get everything right for me. I'm so glad I called and went back for a follow up. Dr. Lucas took her time trying on different lenses really letting me figure out what brand and numbers I preferred. Now I love my contacts too! I'll never go to any other office!

I didn't realize how badly she had fitted me for contacts until I went to another doctor. The contacts she insisted I get did nothing to address my vocalized concerns about my eyes drying out, my worsening night vision and my worsening reading vision. After my 2nd annual visit, I mistaking resigned myself to the fact, that there were not contacts available that fully corrected all my eye problems. I also felt like my questions inconvenienced her on a day she was already running very behind.