Dr. Joseph Papandrea, OD

Ripped me off for $75! I went to the West Brookfield office for a contact lens fitting. He did the exam, and told me he wanted me to come back again once I tried the sample lenses. I did and he wanted to charge me another $30 for his time. I have worn contacts & glasses for 45 years. I have never had a worse experience with any eye doctor. I refused to pay an additional $30 for an appt. his partner said I didn't even need. So I paid $75 and didn't even get a prescription for my contacts (they also pressure you to buy through them. They are only open a few days/week; and then, only about 4 hours on those days. You have to schedule appointments months out. I also had to wait half an hour for my appointment. I will NEVER go there again; and as far as I'm concerned, they stole $75 from me. BEWARE!

I went today to pick up my prescription for my contacts. I could clearly see the contacts sitting on the counter in front him. He absolutely refused to give me my contacts that my insurance has paid for until i order a pair of glasses. I had asked at a previous appointment for my glasses prescription so i could go somewhere else and get glasses as i did not see anything there that i liked, he never gave me my prescription so i wasn't able to order glasses. Now i have no glasses and no contacts.