Joni Dehaan, NP

This provider cut me off within the few first few minutes of explanation of my health history and wouldn't listen, demanded that I see my specialist. If she would have LISTENED, she would have realized that I am an educated professional doing research on my own chronic health condition and have extensive knowledge on it and the medication I was requesting was very basic and appropriate for primary care. Autonomy allows me to make my own healthcare decisions and healthcare providers are supposed to work with their patients as my previous one, who is unfortunately no longer there. Healthcare providers are not parents to be obeyed and patients are not children who are required to should not to obey. Healthcare providers should also not use their authority to withhold treatment from patients when it is perfectly appropriate to provide it within their scope of practice. That is exactly what she did when I decided to give her a second chance and told her how well I was responding to it.

My mom was visiting us from out of state. A skin infection that she had previously had reoccurred while here in Holland, Michigan. She was staying with us and was going to be in Michigan for one month. There was a possibly the infection was contagious so I urged her to go to Urgent care to get treatment. I was embarrassed at the way she was treated at the Holland Hospital Urgent care off of Riley street. She was told that she should see her primary care (she would have is she were not out of state), she was told that this visit was going to be too expensive for her and she could not afford to go to urgent care. Joni belittled her and was very rude. It states on Holland Hospitals website that Urgent care treats skin rashes. Holland is a tourist town, if people visiting do not feel comfortable going to the local Urgent care what are they suppose to do? The nurse that discharged my mom urged her to report Joni and said this was not the first time Joni was rude to patients.