Dr. Bethany Brady, OD

I have been a patient of Dr Brady for 15 years: I followed her when she left Walmart and even moved my 16 year old daughter to her practice. As of today, neither of us will be returning to her, which is really unfortunate.I purchased glasses in Feb. In April my frames broke and I was told it was under warranty. They did not offer a comparable alternative and I paid OOP to get those frames (which were likely cracked when the lenses were snapped into the frame, there are no screws).I now have no glasses, a severe prescription and I have to travel Mon for work. I am so upset at the way this was handled, hopefully it helps others to avoid the same.

Customer service, professionalism, knowledge, courtesy, kindness, patience

Dr Brady is an amazing doctor who has fantastic interaction with her patients. Our entire family has gone to her for close to 20 years or more and we have always been treated like we are part of her family. Her demeanor is very friendly and she always seems to have a smile on her face. Additionally, she has worked out problems that we had with our insurance and she never tries to upsell anything at anytime. Don’t let the location of her practice fool you either. While Walmart sells many less than brand quality type of items, Dr Brady is nothing but the top of the line type of doctor. You will not regret using her for all of your eye care needs.