Dr. Yuri Cook, MD

We recently took my son for what should have been a well visit with Cook. We waited almost an hour, saw Cook 10-15 minutes and then were charged 212. It wasn’t coded as a well visit so this came out of our pocket. We’ve had issues in the past with this office with poor attitudes, get billed twice and now this over billing. We will not be returning to this office in the future.

I work at Cutting Edge Pediatric Therapy and I love working with Dr. Cook and his patients. Their front desk is always welcoming when I stop by and they always send us our therapy prescriptions and signed plan of cares back in a timely manner. We appreciate everything you do!

This may be the hardest review I have written. I own a medical practice so I completely understand what reviews can do to a practice. I am hoping this review will open the eyes of Dr. Cook and the other providers. First off I want to say the doctors are AMAZING. We LOVE Dr. Miller, Dr. Cook and Michelle PA. The providers are top notch. Unfortunately, the front office team is destroying this office. They are completely unprofessional. About a week prior to my son's prescription running out I began calling the office. Dr. Miller and I had spoken that we would be increasing his dosage, so I was unable to request a refill from the pharmacy. This medication is a daily medication that cannot be stopped cold-turkey. I called, left multiple messages, and even called the on-call nurse over the weekend- no response, zero, zilch, nada. On Monday I called the office three times. I basically begged the front desk to let the nurse know my situation, "sorry ma'am, I am only a scheduler, I can't help

Dr. Cook has been my children family doctor for over 16 years. He is fabulous. Last 4 years, the billing department has been making a lot of mistake on billing issue. I ended up have to pay a lot of out of pocket for a routine checkup and I have zero deductible high premium insurance which covered all wellness. Often time, a wellness visit will get charge as outpatient visit. When called to question billing department, they said because we asked the wrong question during wellness...WHAT!!!! if we can't ask question, then what's the point doctor will ask "do you have any question or concern? ". Must as well give us a cheat what question is free and what question consider outpatient question? We have to end this 4 years of billing battles and sad to leave Dr. Cook.

My children are attended to by Michelle, she is awesome. I had to jump through hoops to get records, I emailed on Fri, called on Mon and I was told they are short staffed. They don't have a problem billing my ins. but they have a problem giving me my medical records. Asked about the portal, couldn't get help with that either. After calling on Tues and still couldn’t get help, I had to yell, then I got my records. Poor Alondra got the wrath of some other lazy associate who didn't help.

The first quality of a pediatrician is to have enough Patience and Dr cook has loads of patience, and explains the parents about the illness and it’s causes and how to cure and how to avoid in future!! Always a smile in his face makes my kids comfortable!! He ensures the same level of treatment even if you go in the late evening, in the extended hours!! A doctor with such dedication to his profession is very rare to find!! We are very lucky to have him as our pediatrician for both our kids????

The wait times are extremely long . On several occasions I have pulled kids out of school only wait for almost an hour .

Dr. Cook is very patient and calm which is quite helpful especially for new parents who are constantly worried! He takes all the time he needs to answer all of your questions and is very good with the little ones.

I would like to recommend Dr Yuri Cook and his staff as Excellent care givers! My 13 year old son has been a patient since he was a baby, and we couldn't be more pleased or have more confidence in the care he has received. I rarely write reviews but feel compelled to share my experience in hopes that others will trust Raintree Healthcare with there children's health.