Dr. Young Kang, MD

I've been seeing Dr. Kang for several years. Very good communication skills. Biopsy was performed with no complications.

One Star for his staff otherwise I'd give Dr. Kang the 5 stars he deserves. Recently I called his office and spoke with the front desk staff person about a prescription refill. She said she needed to get my chart and put me on hold. After a couple of minutes I was suddenly disconnected. I called back and was put on hold. Seven minutes later and still holding I was disconnected. I called back again, the phone call was connected but not to a person just back to hold. This time I was 10 minutes on hold when I was disconnected. I called back for the fourth time and experienced the same thing as the third call, 10 minutes hold and then disconnected. I figured she was busy and since the office is only a mile or two away I decided to speak to her in person. But the place was completely empty except for her. It then became clear she was hanging up out of laziness. I challenged her behavior and she plays victim and starts swearing. She cancels my appointment and says I'm no longer a patient.

Dr. Kang is a fantastic physician, with great bedside manner and knowledge. HOWEVER, his office staff and manager are not only rude, incompetent, unresponsive, and completely unapproachable. Having worked in healthcare myself for the past decade, I have had my fair share of bad experiences, but his office manager is by far the WORST. Patient experience is a huge factor in insurance reimbursements, and the overall success of a practice. I would suggest that Dr. Kang fire his office manager immed