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Dr. William Hernz, MD

Dr. William Hernz, MD

Psychiatry*

Dr. William Hernz, MD is a psychiatrist in Media, PA. He is accepting new patients.

4 Star Rating
Based on 48 reviews 4 Star Rating (48 reviews)

Practice

19 E Second St Media, PA 19063

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At a Glance

  • Explains Conditions Well
    Patients said this doctor explains conditions well. See reviews
  • Trustworthy
    Patients said this doctor is trustworthy. See reviews
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Dr. Hernz's Reviews

Likelihood to recommend Dr. Hernz

4.0
48 ratings, 13 with a written review
5 star
75%
75%
4 star
0%
0%
3 star
2%
2%
2 star
0%
0%
1 star
23%
23%

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Excellent listener and psychiatrist
Very thorough, kind and patient. Very trustworthy.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Feb 06, 2025
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Poor and unprofessional care
'In my experience, Dr. Hernz now prioritizes profit over patient care. Initially, it seemed like he genuinely cared about his patients, but that sentiment has shifted. Instead, his focus is on his financial gain. I have never seen him make an effort to do any psychological testing or inquire about physical health. He does not seem to care. At the end of a session, I watched him holding his breath until I wrote a check, and then he very visibly breathed a sigh of relief. I found this strange and unprofessional as I have always paid his bills in a timely manner. It was always out of pocket as he does not take insurance. I have an anxiety disorder and I have always required more than one prescription to stay well. However he will not write his previous prescriptions and limits it to one only, not for any valid medical reason but to keep his door revolving and collect his fees. There is no excuse for unprofessional and unacceptable care. I cannot recommend him in any way.
What went well
  • Appointment scheduling
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
Helpful
Feb 14, 2024
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No patience, don’t waste your time
I’ve never had a Doctor Who I’ve never met that canceled my appointment for not giving reason. Not only did his secretary text me, but she gave no reason. This is very disappointing and I would not waste your time with this doctor.
What went well
  • Appointment scheduling
What could be improved
  • Office environment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
Helpful
Ryan – Feb 24, 2023
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Dr. Hernz is typically great on a call and empathetic. However sometimes he just disappears. His notes are only available hand-written and are completely illegible, he refuses to have them transcribed. He also doesn't have any interface or portal that things can be reached. So when something comes up it can take weeks to get a response. The most recent incident that led to me firing him was nearly 2 months of voicemails and emails before I finally got a response saying he would call, after another month of follow ups with no response I had no choice but to move on. I would not recommend him for anyone who needs more than an annual appointment. I would not recommend him to anyone who needs any level of communication. He is knowledgeable but that information is wasted with his inability to reliably communicate it.
What went well
No results
What could be improved
  • Difficult to schedule appointment
Helpful
DC – Nov 09, 2022
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Cannot Recommend
Dr. Hernz is typically great on a call and empathetic. However sometimes he just disappears. His notes are only available hand-written and are completely illegible, he refuses to have them transcribed. He also doesn't have any interface or portal that things can be reached. So when something comes up it can take weeks to get a response. The most recent incident that led to me firing him was nearly 2 months of voicemails and emails before I finally got a response saying he would call, after another month of follow ups with no response I had no choice but to move on. I would not recommend him for anyone who needs more than an annual appointment. I would not recommend him to anyone who needs any level of communication. He is knowledgeable but that information is wasted with his inability to reliably communicate it.
What went well
  • Explained conditions well
What could be improved
  • Difficult to schedule appointment
  • Long wait times
Helpful
DC – Nov 09, 2022
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Dr.Hernz is extremely compassionate and helps you look on the bright side of things! Receptionist is sweet and WILL call with openings, Don’t give up when it comes to the waiting list!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
4 others found this helpful
Helpful
Jan 26, 2021
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Dr Hernz seemed like a fine doctor, trying to deal with his receptionist is a different story. Never once was the phone answered when I called and only after multiple messages were left would I get a response days later. This lead to delays in refilling prescriptions and patient care.
What went well
  • Listened & answered questions
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
7 others found this helpful
Helpful
Mar 01, 2020
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Excellent ! Dr. Hernz is a brilliant and compassionate human being. He is professional and warm. He has changed the quality of our lives!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
6 others found this helpful
Helpful
Elena – Oct 14, 2019
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Best psychiatrist I have ever had. Extremely smart, trustworthy. Cares. May take a while to get back to you, but he always does. I will never see another dr besides dr Hernz
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
4 others found this helpful
Helpful
Chester, PA – Sep 21, 2017
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Dr. Hernz is a wonderful human being and a great doctor. He's very knowledgeable and helped restore my health. He saved my life if anyone needs to see a very good doctor he is the one I recommend. Michael J.F
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Michael J. F. in Prospect Park, PA – Oct 22, 2016
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Things started out great with Dr. Hernz- he is very knowledgeable and seemed compassionate. The office staff was very kind as well and scheduling was fine. My opinion changed after not hearing back from him for a month. I tried emailing him with a question and leaving a voicemail and heard nothing. We had communicated through email several times before and knew it sometimes could take a few days but was surprised when i never heard back after multiple attempts. Very unprofessional.
What went well
  • Office environment
  • Staff friendliness
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Appointment was rushed
  • Didn't trust the provider's decisions
15 others found this helpful
Helpful
Media, PA – Sep 10, 2016
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I have been seeing Dr. Hernz since 2011 and he has been amazing the entire time. The medications has given me have made my overall quality of life. If a medication didn't help, he took me off it. He is very trustworthy, seemed to know what conditions I had before I even tested for them, and is very knowledgeable overall. I haven't ever had a bad experience with him and I enjoy going to appointments as opposed to dreading them like I have with others. He is very understanding. I highly recommend!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Jacki in Media, PA – May 05, 2016
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Dr Hernz has been my doc since july 2015. He was very thorough and kind during my evaluation w him. I was struggling w mdd, ocd, sad,and ptsd. He put me on a medication called Luvox that has been very beneficial in my treatment. Before going to him I was struggling w crying spells daily and now I can go days without crying. I think he is an amazing person and am grateful to be his client!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
4 others found this helpful
Helpful
Sarah in Earleville,Md – Mar 17, 2016
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About Me

biography

Dr. William Hernz, MD is a psychiatrist in Media, PA. He is accepting new patients.
  • Psychiatry

  • Molecular Genetic Pathology

  • Eating Disorders

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Technological University Of Santiago / School Of Medicine

    Medical School
  • University Of Pennsylvania

    Fellowship Hospital, 1991
  • University Of Pennsylvania Perelman School Of Medicine

    Fellowship Hospital, 1991
  • Medical Center Of Delaware

    Residency Hospital, 1990
  • Medical Center Of Delaware

    Internship Hospital, 1987
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
  • English

  • Spanish

Locations

Practice

Office19 E Second St Media, PA 19063
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