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Dr. Susan Tan, MD

Dr. Susan Tan, MD

Ear, Nose, and Throat*

Dr. Susan Tan, MD is a head & neck surgery otolaryngologist in Honolulu, HI. She is affiliated with medical facilities Pali Momi Medical Center and The Queens Medical Center. She is accepting new patients and telehealth appointments.

3 Star Rating
Based on 14 reviews 3 Star Rating (14 reviews)

Practice

1319 Punahou St Ste 1120 Honolulu, HI 96826
Telehealth available

At a Glance

  • Area of Expertise
    Dr. Tan specializes in the area of Plastic Surgery & Facial Surgery. See board certifications
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top Hospital
    Outstanding Patient Experience Award™ See hospitals
  • Hospital Satisfaction
    Patients said they were highly satisfied at this doctor's hospital. See hospitals
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Dr. Tan's Reviews

Likelihood to recommend Dr. Tan

3.0
14 ratings, 6 with a written review
5 star
50%
50%
4 star
0%
0%
3 star
0%
0%
2 star
0%
0%
1 star
50%
50%

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Professional and Pleasant Physician.
She is a good listener. Very professional and knowledgeable.
What went well
  • I felt respected
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
  • Difficult to schedule appointment
Helpful
Great Experience with ENT – Jul 12, 2024
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Regret Seeing Dr. Tan For Nasal Surgery
Saw Dr. Tan as she specializes in pediatrics & ENT’s shared my nose was small & they weren’t comfortable performing surgery. I was elated to finally be getting my deviated septum fixed & to have a “functional rhinoplasty” (covered by insurance)to help w/my nose breathing function. Surgery date: June 2016. For many months, I didn’t feel any benefits & my nose appeared drastically different. Dr. Tan advised nose would settle over time. I followed up w/all appointments, including one year later. I shared that I still was not feeling relief. She shared that I had “nasal valve collapse.” During the surgery, cartilage had been taken from the septum for nasal valve support. From my own research, I learned cartilage should be taken from the ear/ribs for nasal valves. Dr. Tan recommended “nasal cones”. Initially, Dr. Tan seemed knowledgeable and I was confident she could help me. In the end, I will need to have surgery AGAIN at some point. I am worse off than before.
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
5 others found this helpful
Helpful
Kate Leary – Apr 11, 2023
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Doctor I can trust
Ive seen Dr Tan once so far and my impression is that she’s a doctor I can trust. She listened intently regarding my situation and treated me immediately. Her doctor patient relation is admirable, and she showed me how she cared. Her 2 office staff were also very helpful, and displayed an interest in patient care. I felt very comfortable in their office.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Les H. – May 28, 2022
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I had my first appointment with the doctor today. She was so kind and thoroughly explained the surgery I would need, and was honest enough to admit that although she is capable of doing the complex surgery, she thought it best to refer me to one or two other physicians who have had more experience with this type of operation. She was great.
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
5 others found this helpful
Helpful
R. Tanaka – Mar 01, 2019
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Dr. Tan is a caring, gentle surgeon with really good hands. She performed surgery to correct damage to my nose and nasal septum following a surfing injury. Surgery went quickly, was painless, and recovery was quick thanks to her excellent work. She is an amazing doctor! Her staff is very nice too. Melanie always has a smile on her face and goes the extra mile with scheduling.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
5 others found this helpful
Helpful
Honolulu, HI – Sep 07, 2016
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Dr. Susan Tan is an excellent Doctor. She has great communication skills, has excellent bedside manner, and is a skilled surgeon. She always returns calls in a timely manner and is always so pleasant. My son recently had a tonsillectomy and had his adenoids removed, and he healed nicely from the procedures. I would highly recommend her.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
6 others found this helpful
Helpful
Honolulu, HI – Jul 24, 2016
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Leave a review

How was your experience with Dr. Tan?

About Me

care philosophy

I am committed to providing comprehensive and compassionate care in the diagnosis and treatment of conditions affecting the ears, nose, throat, and head and neck of patients of all ages. We believe that listening to and communicating clearly with...read more

biography

I completed my residency training in Otolaryngology - Head and Neck Surgery, specializing in surgeries of the face and neck.  I then pursued an additional year of subspecialty training in Facial and Reconstructive surgery, focusing in...read more
  • Ear, Nose, and Throat

  • Pediatric Otolaryngology (Ear, Nose & Throat)

  • Otolaryngology-Head and Neck Surgery

  • Cosmetic, Plastic & Reconstructive Surgery

  • Sinus Surgery

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • University Of Ottawa / Faculty Of Medicine

    Medical School
American Board of Facial Plastic and Reconstructive Surgery®
American Board of Facial Plastic and Reconstructive Surgery
Plastic Surgery & Facial Surgery
Self designated 
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Locations

Practice

Patrick J. O'Donnell MD. LLC1319 Punahou St Ste 1120 Honolulu, HI 96826
1

Practice

Jeff T Healy MD LLC98-1079 Moanalua Rd Ste 590 Aiea, HI 96701
2
San Diego Family Dentistry Inc1150 S King St Ste 504 Honolulu, HI 96814
3

Affiliated Hospitals

  • Pali Momi Medical Center

    98-1079 Moanalua Rd
    Aiea, HI 96701
    Recipient of 3
    hospital awards

    Outstanding Patient Experience Award™ (2024, 2023, 2022)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    View all awards

    How patients felt about the care they received at this hospital.

    87%
    Patients said they were given information about recovering at home

    3% higher than the national average

    79%
    Patients said that doctors always listened to them and explained things well

    3% higher than the national average

    View all patient feedback
  • The Queens Medical Center

    1301 Punchbowl St
    Honolulu, HI 96813
    Recipient of 6
    hospital awards

    Outstanding Patient Experience Award™ (2023, 2022)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    View all awards

    How patients felt about the care they received at this hospital.

    85%
    Patients said they were given information about recovering at home

    1% higher than the national average

    78%
    Patients said that doctors always listened to them and explained things well

    2% higher than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality