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Dr. Susan Sheppard, MD

Dr. Susan Sheppard, MD

Family Medicine*
25+ years of experience

Dr. Susan Sheppard, MD is a family medicine physician in Normal, IL and has over 25 years of experience in the medical field. She graduated from MEMORIAL HOSPITAL OF NEWFOUNDLAND in 1995. She is affiliated with medical facilities such as Carle Bromenn Medical Center and OSF Heart of Mary Medical Center. She is accepting telehealth appointments.

3.2 Star Rating
Based on 24 reviews 3.2 Star Rating (24 reviews)

Practice

2200 Fort Jesse Rd Ste 110 Normal, IL 61761
Telehealth available
(309) 661-2400

At a Glance

  • Friendly Staff
    Patients said the staff was friendly. • See reviews
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top Hospital
    Outstanding Patient Experience Award™ • See hospitals
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Dr. Sheppard's Reviews

Likelihood to recommend Dr. Sheppard

3.2

24 ratings, 8 with a written review
5 Star
42%
42%
4 Star
17%
17%
3 Star
0%
0%
2 Star
0%
0%
1 Star
42%
42%

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RecentHighestLowestMost Helpful
What went well
  • Staff friendliness
What could be improved
  • I didn't feel respected
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
Helpful
Apr 08, 2024
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What went well
  • Staff friendliness
What could be improved
  • Didn't trust the provider's decisions
Helpful
VERY Unsatisfied Patient – Mar 20, 2021
×Post a ResponseAre you Dr. Susan Sheppard, MD?
What went well
  • Appointment scheduling
  • Staff friendliness
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
1 person found this helpful
Helpful
J J – Mar 06, 2021
×Post a ResponseAre you Dr. Susan Sheppard, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Feb 01, 2019
×Post a ResponseAre you Dr. Susan Sheppard, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 person found this helpful
Helpful
GM2 in Bloomington – Jun 06, 2018
×Post a ResponseAre you Dr. Susan Sheppard, MD?
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
5 people found this helpful
Helpful
Bloomington, IL – Nov 21, 2017
×Post a ResponseAre you Dr. Susan Sheppard, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 people found this helpful
Helpful
Mary in Normal, IL – Jul 07, 2017
×Post a ResponseAre you Dr. Susan Sheppard, MD?
What went well
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Trusted the provider's decisions
  • Wait times
What could be improved
  • Difficult to schedule appointment
2 people found this helpful
Helpful
M Buesking in Bloomington, IL – Jan 28, 2017
×Post a ResponseAre you Dr. Susan Sheppard, MD?

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Know Before You Go

About Me

biography

Dr. Susan Sheppard, MD is a family medicine physician in Normal, IL and has over 25 years of experience in the medical field. She graduated from MEMORIAL HOSPITAL OF NEWFOUNDLAND in 1995. She is affiliated with medical facilities such as Carle...read more

  • Family Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Memorial Hospital Of Newfoundland

    Medical School, 1995
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.

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Focus on Brain Health

Locations

Practice

Osf Medical Group-Primary Care-Normal2200 Fort Jesse Rd Ste 110 Normal, IL 61761
1

Affiliated Hospitals

  • Carle Bromenn Medical Center

    1304 Franklin Ave
    Normal, IL 61761
    Recipient of 1
    hospital award

    Outstanding Patient Experience Award™ (2024)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    View all awards

    How patients felt about the care they received at this hospital.

    88%
    Patients said they were given information about recovering at home

    4% higher than the national average

    81%
    Patients said that nurses always listened to them and explained things well

    6% higher than the national average

    View all patient feedback

  • OSF Heart of Mary Medical Center

    1400 W Park St
    Urbana, IL 61801

    How patients felt about the care they received at this hospital.

    85%
    Patients said they were given information about recovering at home

    1% higher than the national average

    79%
    Patients said that doctors always listened to them and explained things well

    3% higher than the national average

    View all patient feedback

  • OSF Saint Francis Medical Center

    530 NE Glen Oak Ave
    Peoria, IL 61637
    Recipient of 2
    hospital awards

    How patients felt about the care they received at this hospital.

    85%
    Patients said they were given information about recovering at home

    1% higher than the national average

    76%
    Patients said that nurses always listened to them and explained things well

    1% higher than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality