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Dr. Susan Lyon, MD

Dr. Susan Lyon, MD

Otolaryngology-Head and Neck Surgery*
40+ years of experience

Dr. Susan Lyon, MD is an otolaryngology-head and neck surgery specialist in Palos Heights, IL and has over 40 years of experience in the medical field. She graduated from Rush University in 1980. She is affiliated with medical facilities such as Advocate Christ Medical Center and Palos Community Hospital. She is accepting new patients.

4.4 Star Rating
Based on 34 reviews 4.4 Star Rating (34 reviews)

Practice

7350 W College Dr Ste 208 Palos Heights, IL 60463

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Dr. Lyon's Reviews

Likelihood to recommend Dr. Lyon

4.4
34 ratings, 17 with a written review
5 star
79%
79%
4 star
6%
6%
3 star
0%
0%
2 star
3%
3%
1 star
12%
12%

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Highly recommended
Dr. Lyons was very concerned about my son, with this being our first visit. She is incredibly knowledgeable and took her time to help us out and explained everything thoroughly.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Apr 25, 2025
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Satisfied patient.
After 4 days of suffering and going to walk in clinics and hosp. ER. Dr. LYON solved my problem in less than 5 mins.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jan 19, 2025
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Sinus issues
The dr takes her time to listen to your issues that you are having & asking detailed questions to help find a solution. She took her time to explain what to do in order to get you better. She makes sure that you understand what she explained. The office staff is very knowledgeable in answering questions too.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
john zielinski – Nov 09, 2024
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Excellent!
Amazing bedside manner, thorough, explains everything exceptionally well, great attention to detail.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Nov 09, 2024
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Dr. Lyons knowledge of my specific issues
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Nov 09, 2024
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She was thorough. She took her time. She valued my time. Her manner of speaking was a bit too blunt in some parts of my visit but overall a good visit.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
  • Didn't explain conditions well
Helpful
Sep 09, 2024
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Ent visit
Dr. Lyon was very kind and thorough. She was very patient with me and my son.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jul 12, 2024
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First Visit with Dr Lyon
I really like Dr Lyon’s direct style. No nonsense. Also she gave me clear direction and I have confidence I will get to the root cause of my problem.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
John Aaron – Jul 12, 2024
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I already recommended one of my friends.
She was very thorough with her examination. She asked me questions and explained her findings to me. She also has a warm friendly personality.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Maureen Perazzolo – May 24, 2024
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Wonderful MD and great human being!
On time, very professional.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Mar 22, 2024
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Dr Lyon and her staff were great. Dr Lyon is a true professional. She is extremely knowledgeable and personable. Dr Lyon answered all my questions and concerns.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Tony Kaufmann – Mar 19, 2024
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Dr. Lyons is not only an intelligent awesome doctor she has compassion and attends to her patients in a caring attentive way. She is the kind of doctor you come to like as a friend. The best!
What went well
No results
What could be improved
No results
2 others found this helpful
Helpful
Joan Meyers – Jul 21, 2021
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She is definitely a five star doctor. All the boxes were checked: professional, patient friendly, informative, and definitely one of the best medical professionals that I have encountered. Highly recommended!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
Patricia- Oak Forest – Jun 25, 2021
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I had a horrible sinus infection with a horrible taste and horrible smell in my nose and mouth. The office was kind enough to get me in to see the Doctor the next day. She was thorough in explaining everything to me including the proper way to instill nose drops. I found out I had been doing it wrong for many years. The office lady was very nice
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Palos Hts. , IL – Jul 25, 2019
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Dr Lyons was amazing had terrible sinus issues for years within 2 visits problem was gone
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
Jan 21, 2018
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Zero stars. Absolutely horrible. Dr. Lyons associate told my 72 year old mother that her constant running nose was just from "having an old nose". WHAT?!?! She is on oxygen 24/7 and this constant nose running is a huge problem. Not even one suggestion on anything that might help. When we sent a letter to Dr. Lyons to report her associates "medical advise" she never even bothered to respond. Avoid this place, They are awful.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
4 others found this helpful
Helpful
Palos Heights – Oct 20, 2017
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I called with an emergency situation & was told they had no appointments and it wasn't their policy to take emergency cases. When I pleaded with these women to go and ask the doctors if one would see me considering it was an emergency, Gail and her colleague absolutely REFUSED. I was told to call someone else & she hung up the phone. I called back & asked how they have such high reviews treating people like this and her response was I don't know, just call another ENT. Uncompassionate practice!
What went well
No results
What could be improved
  • Difficult to schedule appointment
11 others found this helpful
Helpful
Palos Park, IL – Sep 05, 2017
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About Me

biography

Dr. Susan Lyon, MD is an otolaryngology-head and neck surgery specialist in Palos Heights, IL and has over 40 years of experience in the medical field. She graduated from Rush University in 1980. She is affiliated with medical facilities such as...read more
  • Otolaryngology-Head and Neck Surgery

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Rush University

    Medical School, 1980
American Board of Medical Specialties®
American Board of Otolaryngology
Otolaryngology
American Board of Otolaryngology - Head and Neck Surgery®
Otolaryngology-Head and Neck Surgery
Self designated 
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

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Locations

Practice

Ear Nose and Throat Associates S C.7350 W College Dr Ste 208 Palos Heights, IL 60463
1

Practice

2

Practice

Woodridgeclinic-Lemont15884 W 127th St Ste H Lemont, IL 60439
3
Office4700 W 95th St Ste 104 Oak Lawn, IL 60453
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  • Call
  • Fax
  • Hours
    • Mon: 8:30am - 3:30pm
    • Tue: 8:30am - 3:30pm
    • Wed: 8:30am - 3:30pm
    • Thu: 8:45am - 3:30pm
    • Fri: 8:30am - 3:30pm
  • Directions