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Dr. Susan Henley, MD
Endocrinology, Diabetes & Metabolism*
30+ years of experience
Dr. Susan Henley, MD is a diabetes & metabolism endocrinologist in Colorado Springs, CO and has over 30 years of experience in the medical field. Dr. Henley has extensive experience in Diabetes & Glucose Monitoring, Thyroid Disorders, and Osteoporosis & Screening. She graduated from University of Nebraska Medical Center College of Medicine in 1990. She is affiliated with medical facilities such as CommonSpirit Penrose Hospital and UCHealth Memorial Hospital Central. She is accepting new patients.
2.3 Star Rating
Based on 54 reviews 2.3 Star Rating (54 reviews)
Practice
325 E Fontanero St Colorado Springs, CO 80907Make an Appointment
Hospital Highlight
Dr. Henley is affiliated with CommonSpirit Penrose Hospital Colorado Springs, a highly rated and top awarded hospital for endocrinology, diabetes & metabolism.
At a Glance
- Area of ExpertiseDr. Henley specializes in the area of Diabetes, Metabolism & Endocrinology. • See board certifications
- Hospital Satisfaction
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Dr. Henley's Reviews
Likelihood to recommend Dr. Henley
2.3
54 ratings, 17 with a written review
| 5 star | 28% | 28% |
| 4 star | 4% | 4% |
| 3 star | 4% | 4% |
| 2 star | 4% | 4% |
| 1 star | 61% | 61% |
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Needs to better care for patient's. Closes office at any given time without prior warning.
What went well
- Wait times
What could be improved
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
Helpful
Concerned Patient – Oct 23, 2024
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Dr. Susan Henley
What went well
- I felt respected
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Mar 02, 2024
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Hypothyroid Treatment
What went well
- I felt respected
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Hypothyroid – Feb 06, 2024
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Unfriendly person answering the phone.
What went well
No results
What could be improved
- Staff wasn't friendly
5 others found this helpful
Helpful
Susan Garsoe and Tim Davis – Aug 23, 2022
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After brain surgery, my neurosurgeon told me I needed to find an endocrinologist in my hometown. I found Dr. Henley and it was a great find! I have regularly scheduled visits each year and she keeps up with my health records. Anyone else needing an endocrinologist, should consider her!
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Sandy Bailey – Mar 31, 2021
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It is always pleasant going to an appointment at this office. they are very helpful and always friendly. They go above and beyond if I call in for anything. I really appreciate this practice.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Bobbie Ebert – Jan 17, 2021
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Dr. Henley is a very thorough and caring physician. She takes the time to explain.
What went well
- Office environment
- Appointment scheduling
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Sandy – Jun 29, 2020
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Awful, I immediately changed providers after my first experience at that place.
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
2 others found this helpful
Helpful
Apr 09, 2020
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Tried to schedule an appointment with Dr. Susan Henley. Asked to fax over info from previous doctors which I did on May 23, 2019. As of June 13, 2019 no call back from her office to schedule an appointment.
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
2 others found this helpful
Helpful
Jun 13, 2019
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I have never actually seen Dr. Susan Henley, however, I have dealt with her front desk/receptionist personnel. One thing I can definitely assume is if Dr. Henley allows her staff to be as nasty to patients as they are, she must stoop to their level as well. Having just moved to CO Springs and dealing with Hashimoto’s, my PCM referred me to Dr. Henley. Not only is the waiting period 6 months out for new patients, her staff will treat you as if you are nothing but an inconvenience. No thanks..
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
8 others found this helpful
Helpful
Jessica Hay in CO Springs, CO – Sep 27, 2018
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Worst office ever! I was diagnosed with atypical adrenal insufficiency by my PCP. My PCP sent my records to Dr Henley's office on 6 separate occasions over a period of 3 weeks and everytime I followed up, I was told they never received them. When they did finally get my records, they told me there was no way I had adrenal insufficiency and I didn't need to be seen, even though I had blood tests that prove I have an insufficiency. I am now on life saving steroids because my PCP is a real doc.
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
15 others found this helpful
Helpful
Colorado Springs, CO – Aug 18, 2017
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Nearly impossible to get an appointment even 3 months in advance. Don't try to change your appointment because of life happening either, as you won't be able to do it. You have to show up 30 minutes before your appointment only to wait for up to an hour after your appointment time (my shortest wait in 2 years? total wait time 45 minutes-15 minutes PAST my appointment time). The staff is kind of friendly, kind of not. Forget your glucometer, not so friendly. No urgency practiced in the office.
What went well
- Office environment
What could be improved
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Long wait times
9 others found this helpful
Helpful
Colorado Springs, CO – Apr 21, 2017
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Horrible dr visit...not trust worthy...not good at what she does... Go to Denver....its worth your time and drive!!!
What went well
- Wait times
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
21 others found this helpful
Helpful
Colorado Springs, CO – May 30, 2016
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Had a referral, called for an appointment, told I needed paperwork sent. I had a copy of my records and dropped them off. Went in 3 weeks later to see why I had yet to hear from them. I was told they requested additional info from my insurance company. I was then told that she does not prescribe the medicine I'm on and she never has. I had a choice, go on a different medicine that I know makes me sick and receive an appointment or try to find a doctor in Denver who will. I chose Denver.
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
17 others found this helpful
Helpful
Colorado Springs, CO – May 24, 2016
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Never could meet with Dr Henley, had to see NP with a wait of six months. Office staff horrible. Office manager very unprofessional. They don't care as practice is one of only a few in the city! They dont need the business.
What went well
- Wait times
What could be improved
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
17 others found this helpful
Helpful
Merry in Colorado Springs, CO – Mar 02, 2016
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Have only seen her once. Took 2 months to get tests scheduled that she wanted done and has been 2 months since they were done and I had to call for test results.
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
13 others found this helpful
Helpful
Karen Godsell in Colorado Springs – Feb 18, 2016
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She watched my calcium numbers stay in the 10's for at least 5 years. Lab report said I had 2ndary hyperparathyroidism at least 5 yrs ago, put me on vit D and said take religiously or else I would have a parathyroid issue. Jan 11,2016 had 3 1/2 parathyroids removed up at U.C Denver Health.
Will NEVER go back to her.
What went well
- Wait times
What could be improved
- Didn't listen or answer questions
- Didn't explain conditions well
- Appointment was rushed
- Didn't trust the provider's decisions
21 others found this helpful
Helpful
nancy gallant in monument co – Jan 28, 2016
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Leave a review
How was your experience with Dr. Henley?Overall Patient Satisfaction
54responses
Likelihood of recommending Dr. Henley to family and friends is 2.3333333 out of 5
About Me
biography
Dr. Susan Henley, MD is a diabetes & metabolism endocrinologist in Colorado Springs, CO and has over 30 years of experience in the medical field. Dr. Henley has extensive experience in Diabetes & Glucose Monitoring, Thyroid Disorders, and Osteoporosis...read moreEndocrinology, Diabetes & Metabolism
*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.
University Nebr Medical Center
Fellowship Hospital, 1995Strong Memorial Hospital
Internship Hospital, 1991University Of Nebraska Medical Center College Of Medicine
Medical School, 1990
American Board of Medical Specialties®
American Board of Internal Medicine®
-
Diabetes, Metabolism & Endocrinology
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.
Learn more about medical license public record checkColorado Springs Top 100 Doctors, Summer 201
Focus on Diabetes
Locations
Practice
Affiliated Hospitals
- View all patient feedback
How patients felt about the care they received at this hospital.
92%Patients said they were given information about recovering at home4% higher than the national average
86%Patients who gave a rating of 9 or 1011% higher than the national average
- View all patient feedback
How patients felt about the care they received at this hospital.
90%Patients said they were given information about recovering at home2% higher than the national average
83%Patients said that doctors always listened to them and explained things well1% higher than the national average
- Recipient of 28
hospital awardsAmerica's 250 Best Hospitals Award™ (2023)
Top 5% in the nation for consistently delivering clinical quality
View all awardsCritical Care Excellence Award™ (2023)
Top 5% in the nation for consistently delivering clinical quality
View all patient feedbackHow patients felt about the care they received at this hospital.
86%Patients said they were given information about recovering at home2% higher than the national average
75%Patients said that doctors always listened to them and explained things well1% lower than the national average
Learn more about how Healthgrades measures Hospital Quality
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