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Dr. Susan Hellerstein, MD

Dr. Susan Hellerstein, MD

Obstetrics & Gynecology*
35+ years of experience

Dr. Susan Hellerstein, MD is an obstetrician gynecologist in Chestnut Hill, MA and has over 35 years of experience in the medical field. Dr. Hellerstein has extensive experience in Gynecologic Conditions. She graduated from University of California, San Francisco School of Medicine in 1986. She is affiliated with Brigham and Women's Hospital. She is accepting new patients.

2.8 Star Rating
Based on 15 reviews 2.8 Star Rating (15 reviews)

Practice

850 Boylston St Ste 402 Chestnut Hill, MA 02467
(617) 732-9300

At a Glance

  • Friendly Staff
    Patients said the staff was friendly. • See reviews
  • Practices at Top Hospital
    America's 250 Best Hospitals Award™ • See hospitals
  • Hospital Satisfaction
    Patients said they were highly satisfied at this doctor's hospital. • See hospitals
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Dr. Hellerstein's Reviews

Likelihood to recommend Dr. Hellerstein

2.8
15 ratings, 7 with a written review
5 star
40%
40%
4 star
0%
0%
3 star
7%
7%
2 star
7%
7%
1 star
47%
47%

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If you have PCOS, RUN!
Totally dismissive, judgemental, and overall held back tears the whole time. Recently diagnosed with PCOS and she did not address any of my concerns with my condition. She as also physically very abrupt during the sensitive exams and seemed annoyed that she had to see a patient so late in the day. Never again.
What went well
  • Staff friendliness
  • Wait times
What could be improved
  • I didn't feel respected
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
1 other person found this helpful
Helpful
pink13 – Dec 04, 2024
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Will not be back
Cold, dismissive, arrogant and negligent. Spoke over me, did not listen to my health concerns but rather brushed me off. Did not go over blood pressure reading which was high. Summarized the 10 min she spent with me as age related and would not discuss any other possibilities. Never before have I had an experience when a doctor was so rude and made me feel so insignificant. Perhaps she is a good doctor to some, but in my experience, she did not show me anything positive. . ,
What went well
  • Staff friendliness
  • Wait times
What could be improved
  • I didn't feel respected
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
Horrible – Jul 21, 2024
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Extremely disappointed
I saw Dr. Hellerstein for an extremely sensitive situation. She was very aware of the fact but treated me so poorly. Did not listen to my needs or take the time to listen and talk through my concerns. This made me so uncomfortable. She acted above me and made me feel worthless. It was one of the worst experiences of my life. Please look into another provider if you are questioning her for your care.
What went well
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
4 others found this helpful
Helpful
Oct 20, 2023
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I've seen Dr. Hellerstein for years, and with varying degrees of problems. She's been sensitive to my needs, my concerns, and a superb physician every step of the way. I can't recommend her and her team highly enough. I feel so grateful to have found that office.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Pam Loring – Nov 15, 2020
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When I saw Dr. Hellerstein for the first time, I waited an hour. When she finally came in, she was rude and didn't apologize for the wait. As I went through my own medical history, she stopped me many times to tell me that what I was telling her is wrong. Since I last saw her, I've tried to sched further appts with her but her sched doesn't work with mine and assistants won't let me schedule w anyone else. I also emailed her recently and she responded with "that doesn't make sense." Shocking.
What went well
  • Office environment
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
7 others found this helpful
Helpful
Caitlyn in Boston, MA – Nov 12, 2018
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She is very patient and explains thing to you in terminology that you understand. I don't feel uncomfortable with it like I am talking to a friend. I told my sister to switch over and see De. Hellerstein. I am very happy I have her as my GYN.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Laketha Washington in Boston, MA – Feb 11, 2016
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Dr. Hallerstein was very informative and made me feel at ease. She was easy to talk to and answered all of my questions. Her warm, caring personality helped me get through my surgery with a positive attitude.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Lynn Abravanel in South Dennis, MA – Dec 27, 2015
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Know Before You Go

About Me

biography

Dr. Susan Hellerstein, MD is an obstetrician gynecologist in Chestnut Hill, MA and has over 35 years of experience in the medical field. Dr. Hellerstein has extensive experience in Gynecologic Conditions. She graduated from University of California,...read more

  • Obstetrics & Gynecology

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Brigham And Womens Hospital

    Residency Hospital, 1990

  • University Of California, San Francisco School Of Medicine

    Medical School, 1986
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.

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Locations

Practice

Brigham and Women's Fish Center for Women's Health850 Boylston St Ste 402 Chestnut Hill, MA 02467
1

Practice

Brigham and Women's Hospital75 Francis St Boston, MA 02115
2
  • Call
  • Fax
  • Hours
    • Mon: 8:00am - 5:00pm
    • Tue: 8:00am - 5:00pm
    • Wed: 8:00am - 5:00pm
    • Thu: 8:00am - 5:00pm
    • Fri: 8:00am - 5:00pm
    • Sat: closed
    • Sun: closed
  • Directions

Practice

Trinity Hospice of Greater Boston111 Cypress St Brookline, MA 02445
3
Office850 Boylston St Chestnut Hill, MA 02467
4

Affiliated Hospitals

  • Brigham and Women's Hospital

    75 Francis St
    Boston, MA 02115
    Recipient of 31
    hospital awards

    America's 250 Best Hospitals Award™ (2025)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    Outstanding Patient Experience Award™ (2024, 2023, 2022)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    View all awards

    How patients felt about the care they received at this hospital.

    91%
    Patients said they were given information about recovering at home

    7% higher than the national average

    84%
    Patients said that nurses always listened to them and explained things well

    9% higher than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality