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Dr. Susan Heffley, MD

Dr. Susan Heffley, MD

Family Medicine*
20+ years of experience

Dr. Susan Heffley, MD is a family medicine physician in Colorado Springs, CO and has over 20 years of experience in the medical field. She graduated from University of Louisville in 2003. She is affiliated with CommonSpirit Penrose Hospital. She is accepting new patients.

3.4 Star Rating
Based on 31 reviews 3.4 Star Rating (31 reviews)

Locations

CommonSpirit Primary Care St. Francis Hospital

CommonSpirit Primary Care St. Francis Hospital3027 N Circle Dr Colorado Springs, CO 80909
1
New Patient?
(719) 247-1188

At a Glance

  • Area of ExpertiseDr. Heffley specializes in the area of Family Practice. See board certifications
  • Friendly StaffPatients said the staff was friendly. See reviews
  • Hospital SatisfactionPatients said they were highly satisfied at this doctor's hospital. See hospitals

Experience Check

Search for experience in a specific area

Dr. Heffley's Reviews

Likelihood to recommend Dr. Heffley

3.4

31 ratings, 14 with a written review
5 Star
55%
55%
4 Star
6%
6%
3 Star
0%
0%
2 Star
0%
0%
1 Star
39%
39%

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RecentHighestLowestMost Helpful
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Vijay – Jan 31, 2025
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What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Nov 19, 2024
Thank you for your kind comments! We are...Read More
×Post a ResponseAre you Dr. Susan Heffley, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Greg in Colorado Springs CO – Mar 07, 2024
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What went well
  • Listened & answered questions
What could be improved
No results
Helpful
Feb 27, 2024
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What went well
No results
What could be improved
  • I didn't feel respected
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
Helpful
Feb 23, 2024
×Post a ResponseAre you Dr. Susan Heffley, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
Helpful
MRS P – Dec 03, 2022
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What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 people found this helpful
Helpful
Veronica Mack – Aug 24, 2022
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What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Staff wasn't friendly
  • Didn't trust the provider's decisions
2 people found this helpful
Helpful
Kimberly Smith – Sep 17, 2020
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What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 person found this helpful
Helpful
Apr 09, 2020
×Post a ResponseAre you Dr. Susan Heffley, MD?
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
7 people found this helpful
Helpful
Dec 24, 2019
×Post a ResponseAre you Dr. Susan Heffley, MD?
What went well
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
5 people found this helpful
Helpful
Aug 28, 2019
×Post a ResponseAre you Dr. Susan Heffley, MD?
What went well
  • Wait times
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Appointment was rushed
7 people found this helpful
Helpful
Nina in Colorado Springs , CO – Feb 27, 2019
Nina, Thank you for taking the time to reaching...Read More
×Post a ResponseAre you Dr. Susan Heffley, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
4 people found this helpful
Helpful
Walter Welch in Sedalia Ky. – May 08, 2018
×Post a ResponseAre you Dr. Susan Heffley, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
5 people found this helpful
Helpful
Joshua in Cadiz, KY – Mar 21, 2017
×Post a ResponseAre you Dr. Susan Heffley, MD?

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About Me

care philosophy

Hello humankindness.It's more than a tagline. Humankindness is one of the many things we all have in common. It's the good within us. The power that connects us. And at CommonSpirit Health, we fuse it into heartfelt healing, inspired innovation,...read more

biography

I am located at Penrose St Francis Primary Care. 3027 N Circle, Colorado  Springs CO 80909. 
  • Family Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • University Of Louisville

    Medical School, 2003
American Board of Medical Specialties®
American Board of Family Medicine®
Family Practice
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Affiliated Hospitals

  • CommonSpirit Penrose Hospital

    2222 N Nevada Ave
    Colorado Springs, CO 80907
    Recipient of 28
    hospital awards

    America's 250 Best Hospitals Award™ (2023)

    Top 5% in the nation for consistently delivering clinical quality

    View all awards

    How patients felt about the care they received at this hospital.

    86%
    Patients said they were given information about recovering at home

    2% higher than the national average

    75%
    Patients said that doctors always listened to them and explained things well

    1% lower than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality