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Dr. Susan Baker, DO

Dr. Susan Baker, DO

Family Medicine*

Dr. Susan Baker, DO is a family medicine physician in Grand Rapids, MI. She is affiliated with University of Michigan Health West. She is accepting new patients.

2.9 Star Rating
Based on 32 reviews 2.9 Star Rating (32 reviews)

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MDVIP - Grand Rapids, MI

Locations

MDVIP - Grand Rapids, MI

MDVIP - Grand Rapids, MI5070 Cascade Rd SE Ste 250 Grand Rapids, MI 49546
1

At a Glance

  • Area of ExpertiseDr. Baker specializes in the area of Family Practice. See board certifications
  • Hospital SatisfactionPatients said they were highly satisfied at this doctor's hospital. See hospitals

More Family Practitioners at MDVIP - Grand Rapids, MI

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Dr. Baker's Reviews

Likelihood to recommend Dr. Baker

2.9
32 ratings, 10 with a written review
5 star
38%
38%
4 star
9%
9%
3 star
3%
3%
2 star
9%
9%
1 star
41%
41%

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Th best
Got me right on the track for better health.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Mar 21, 2024
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The Best
Dr. Baker is a breath of fresh air in today’s healthcare.She is always available to her patients with a phone call for an appointment or just to discuss a problem you may be having. You see HER not a PA and she knows your history without having to look at the computer on your whole visit. She cares about each patient individually and has great suggestions and or solutions on solving your needs without always sending you to a specialist.I could go on and on….if you want the best health care available in Grand Rapids see Dr Susan Baker.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Rosie – Mar 21, 2024
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Outstanding Doctor
Everything Dr Sue does is better than I have experienced in all the Drs I have gone too. That says a lot at my age of 77! She LISTENS, never rushes and looks at the entire overall situation that could be the root cause including medical history and medications. Dr Sue answers detailed medical questions, provides answers in the office and on patient portal even on her days off and after hours. She is a wealth of knowledge and always respects me and shows enormous kindness. I would recommend her and her staff to anyone. MDVIP cares over and above any other practices in my opinion. Thank You Dr Susan Baker
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
S Howell – Aug 31, 2023
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Pleasant Office Experience
Always an enjoyable experience with Dr. Baker. In particular, she is considerate of patients’ needs. This is especially important to me because my hearing is not what it used to be and Dr. Baker takes this into account. In addition, I appreciate the ease of parking and office access. Her office is a calm, quiet atmosphere where the office staff talk directly to me, not to their computers.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Susan – Jul 28, 2023
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Dr. Sue has been my primary care physician for over 20 years. I wouldn't go anywhere else. I have severe RA among other issues. Dr. Sue spearheads the whole team of specialists so that I understand the diagnosis and treatment issues. She has ordered labs and tests that you'd think a specialist would have thought of. I've never known her to be anything but caring, personable and smart.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Wendy – Apr 09, 2021
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was good until they hold you hostage for a monthly fee ($150/month) just to be your dr.
What went well
No results
What could be improved
No results
1 other person found this helpful
Helpful
Nov 11, 2020
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Doesn't really care about the patient, just the money they bring in. Unfriendly, cold. Office staff rude.
What went well
No results
What could be improved
No results
2 others found this helpful
Helpful
May 08, 2020
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Dr. Sue has saved my life twice! I am a very healthy athlete but had a difficult time sleeping. As a full time teacher, mom of 2 and an avid cyclist I NEEDED MY SLEEP! She did not put me on Ambien or Lunesta because of my energetic personality, but thought outside the box and I’ve been sleeping ever since! The past 11 months I have gone to knee specialist, had x-rays, an MRI, went to PT’s, saw a podiatrist and a second PT, plus a sports chiropractor-my knees were just getting worse! Yesterday Dr. Baker spent over an hour listening to me and diagnosed me with osteoarthritis of the knees. I burst out in tears happy to have a diagnosis!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Marnie TenCate – Apr 24, 2020
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I find Dr. Susan Baker to be caring and knowledgeable. She listens well and is practical in her recommendations. I often refer people to her when asked for a good physician.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Feb 10, 2019
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Do not go to this doctor. She gives terrible advice and is not even up to date about what vaccines kids need. She was covered under our new insurance - but I’m going back to their old doctor and paying cash.
What went well
  • Wait times
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
Lindsay in Grand Rapids , MI – Jul 24, 2018
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About Me

Watch Dr. Baker's Video

care philosophy

MDVIP empowers physicians with advanced diagnostic tools and support that help them deliver a better healthcare experience for more than 350,000 patients nationwide. MDVIP-affiliated primary care doctors are able to practice personalized, preventive...read more

biography

Dr. Baker, Board Certified Family Medicine physician, offers a different approach to primary care. She sees fewer patients, which means more time for each one. Patients appreciate same/next-day appointments that start on time and aren't rushed;...read more
  • Family Medicine

  • Concierge Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • St John Hospital And Medical Center|st. John's Hospital Detroit, Mi Family Medicine 1986-1989

    Residency Hospital
  • St. John's Hospital Detroit, Mi 1985-1986

    Internship Hospital
  • Des Moines University College Of Osteopathic Medicine

    Medical School
American Board of Medical Specialties®
American Board of Family Medicine®
Family Practice
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Affiliated Hospitals

  • University of Michigan Health West

    5900 Byron Center Ave SW
    Wyoming, MI 49519

    How patients felt about the care they received at this hospital.

    90%
    Patients said they were given information about recovering at home

    6% higher than the national average

    76%
    Patients said that doctors always listened to them and explained things well
    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality