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Dr. Susan Ashley, MD

Dr. Susan Ashley, MD

Family Medicine*

Dr. Susan Ashley, MD is a family medicine physician in Liberty Lake, WA. She is affiliated with medical facilities Prov Sacred HRT Medical Center and Childs Hosp. and Providence Holy Family Hospital. She is accepting new patients and telehealth appointments.

3 Star Rating
Based on 102 reviews 3 Star Rating (102 reviews)

Brought to you by and affiliated with

MDVIP - Liberty Lake, WA

Locations

MDVIP - Liberty Lake, WA

MDVIP - Liberty Lake, WA1431 N Liberty Lake Rd # A Liberty Lake, WA 99019
1

At a Glance

  • Area of ExpertiseDr. Ashley specializes in the area of Family Practice. See board certifications
  • Offers TelehealthThis doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Recent ReviewsReviews made in the last 30 days. See reviews
  • Hospital SatisfactionPatients said they were highly satisfied at this doctor's hospital. See hospitals

Experience Check

Search for experience in a specific area

Dr. Ashley's Reviews

Likelihood to recommend Dr. Ashley

3.0
102 ratings, 68 with a written review
5 star
46%
46%
4 star
5%
5%
3 star
0%
0%
2 star
3%
3%
1 star
46%
46%

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Amazing Physician, Poor program
Dr Ashley is an amazing, knowledge, and compassionate physician. She listens to everything a patient has to say. She will answer questions and offer sound medical advice that is so much more than just prescribing meds and sending you on your way. She suggests alternative options in place of drugs, then honors the desired treatment of the patient. However, the required MDVIP program that you have to pay a membership for in order to be a patient of Dr Ashley is a complete waste of money and does not provide any benefit to the standard of care received prior to joining the MDVIP program
What went well
  • I felt respected
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
  • Difficult to schedule appointment
Helpful
Mar 27, 2025
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Very happy with Dr Ashley
No comment
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Mar 22, 2025
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Dr Ashley respects her clients and is extremely pro-active in treating their health needs. She is available and proactive!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Pamela Fredrick – Feb 23, 2025
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Proactive and thorough!
Dr. Ashley is very thorough and proactive with my care. I greatly appreciate all of her diligence and ability to think outside the box.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Barb – Feb 13, 2025
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Extremely rude staff who do not return my home messages. They never answer their phone. They put patient health at risk due to their terrible business management. Corinne nurse practitioner will not let you get a word in when you have questions and interrupts you to talk over you. Do NOT recommend!
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
Helpful
Lynn McGinnis – Jan 15, 2025
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Amazing Doctor
Dr. Ashley is truly an amazing doctor, would always recommend. You can tell that she cares about her patients, and so do her office staff. Great place!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jan 04, 2025
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Horrible, horrible place
DO NOT go to this place. I have to believe the good reviews are phony. Reception is rude, the ARPN is unstable, and Susan Ashley allows patients to be humiliated. I left this place in tears and cried all the way home. I was completely humiliated by the ARPN and then sent a letter telling me not to come back to their office. Like it was my fault!! Unbelievable!! Do not waste your money.
What went well
No results
What could be improved
  • I didn't feel respected
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
Helpful
Oct 05, 2024
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She is very knowledgeable. She has found things that you would not expect to find which has helped me keep my health good. I am 81 and active and I attributed it to her knowledge.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Loretta White – May 26, 2024
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Caring, compassionate doctor
Have been seeing Dr. Ashley for several years. She has helped me through a few medical issues. Always caring and compassionate. Love having a doctor that actually cares.
What went well
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
What could be improved
No results
1 other person found this helpful
Helpful
Cheryl – Mar 21, 2024
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The Best
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
mary anders in spokane valley, wa – Feb 06, 2024
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Dr. Ashley is a good listener and I recommend her
Immediate relief from back and hip pain due to injury.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Marci – Oct 31, 2023
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Great doctor
Dr Ashley is a great doctor! She is very understanding and listens to your concerns. Also takes time with the patient to help them with their health issues, and knows a lot about alternative medicine.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Apr 10, 2022
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Great office
Great medical office, wonderful and warm experience from start to finish. Appreciate Dr. Ashley taking time to go over the diagnosis clearly and treatment options. My friends said to go here and I've never regretted the decision. Highly recommended
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Apr 10, 2022
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Best family practice clinic
I see the clinic every 3 months for my health conditions and know all the staff. Doctors are great!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Apr 09, 2022
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Friendly staff
Love the clinic, they make me feel welcome and never a burden like other clinics I've been to. The providers are awesome and have always been correct in their diagnosis.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Apr 09, 2022
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Great with kids
I bring my 3 kids in and they all love Dr Ashley. She makes them feel comfortable and makes them laugh, while really caring about them.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Apr 09, 2022
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Covid care
The clinic was one of the few that did rapid covid testing, and I was positive in Jan. Given a number of supplements which turned things around quickly, and was shown how to monitor my oxygen and what to watch out for. Dr Ashley save my life.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Apr 09, 2022
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Respectful
Dr Ashley treats the elderly with such respect and caring. My mom loves it here. She has also recommended different vitamins for her which have helped tremendously. What other doctor does this? Recommend to all my friends.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Apr 09, 2022
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Great office!
Have been treating me for many years and get the diagnosis right. Also treatment. Trust all the providers here.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Apr 09, 2022
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Do your health a favor and find a different provider. This office leaves you hanging.They DO NOT return calls.You are left stuck in limbo. Communication is terrible. It has been 6 wks since I was seen and while they found a couple of other issues, my original problems are still unaddressed . For 3 weeks I have been leaving my name, phone #, Date of birth and reason for my call on the answering machine. I have still yet to receive a return call. I understand the staffing crisis that is widespread but I do feel 3 weeks is plenty of time to return a call. UPDATED - I ended up getting my medical records and asked about the referral I have been calling about and was told there was no referral but reference to it in my records. Page 3 of 10 specifically has my referralls from this appointment with the one I kept calling about and still never received a return call. So frustrating that the ball was dropped and no one could even bother a return call after almost a month of leaving messages.
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
8 others found this helpful
Helpful
Mar 14, 2022
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About Me

Watch Dr. Ashley's Video

biography

Dr. Ashley is board certified in Family Medicine, and practiced traditional medicine for 20 years. She then returned to school for another board certification in Anti-Aging and Regenerative Medicine and now practices both western medicine and integrative...read more
  • Family Medicine

  • Concierge Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Inland Empire Hp Serv Assoc

    Residency Hospital
  • Spokane

    Internship Hospital, 1992
American Board of Medical Specialties®
American Board of Family Medicine®
Family Practice
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Affiliated Hospitals

  • Providence Holy Family Hospital

    5633 N Lidgerwood St
    Spokane, WA 99208
    Recipient of 4
    hospital awards

    Patient Safety Excellence Award™ (2024, 2023)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    View all awards

    How patients felt about the care they received at this hospital.

    85%
    Patients said they were given information about recovering at home

    1% higher than the national average

    80%
    Patients said that doctors always listened to them and explained things well

    4% higher than the national average

    View all patient feedback
  • Prov Sacred HRT Medical Center and Childs Hosp.

    101 W 8th Ave
    Spokane, WA 99204
    Recipient of 7
    hospital awards

    How patients felt about the care they received at this hospital.

    85%
    Patients said they were given information about recovering at home

    1% higher than the national average

    80%
    Patients said that doctors always listened to them and explained things well

    4% higher than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality