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Dr. Stephanie Herrera, MD

Dr. Stephanie Herrera, MD

Ear, Nose, and Throat*
15+ years of experience

Dr. Stephanie Herrera, MD is a head & neck surgery otolaryngologist in Lake Jackson, TX and has over 15 years of experience in the medical field. Dr. Herrera has extensive experience in Sleep Apnea and Upper Respiratory Conditions. She graduated from University of Texas Health Sciences Center at San Antonio Long School of Medicine in 2005. She is affiliated with St. Luke's Health-Brazosport Hospital-Lake Jackson, TX. She is accepting new patients.

3.5 Star Rating
Based on 13 reviews 3.5 Star Rating (13 reviews)

Practice

215 Oak Dr S Ste F Lake Jackson, TX 77566
(979) 299-1520

Dr. Herrera is a Healthgrades Choice provider in Ear, Nose, and Throat

The Healthgrades Choice designation helps you understand the most important factors to consider when choosing a healthcare professional. This designation is earned based on four set standards.
Read our methodology

  • Above average experience
  • Good hospital quality
  • Good patient ratings
  • No healthcare sanctions
  • Area of Expertise
    Dr. Herrera specializes in the area of Otolaryngology-Head and Neck Surgery. • See board certifications
  • Easy Scheduling
    Patients said scheduling was easy. • See reviews
  • Clean Hospital
    Patients said the hospital this doctor practices at is clean. • See hospitals
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Dr. Herrera's Reviews

Likelihood to recommend Dr. Herrera

3.5
13 ratings, 11 with a written review
5 star
62%
62%
4 star
0%
0%
3 star
0%
0%
2 star
0%
0%
1 star
38%
38%

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Waiting room smells strongly of cigarettes covered up with perfume. Waited 25 minutes to see the PA for 15 minutes.
What went well
  • Appointment scheduling
What could be improved
  • Office environment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
Helpful
Cheryl – Nov 22, 2023
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Dr. Herrere offers patient service
After spending over 700 at her office and the MRI she requested I only recieved a call from an assistant who offered no explanation. After communicating my complaint through email I recieved an unscheduled and unrequested call for which I was charged 170 dollars and still have no explanation. As well I was charged for 30 minute call where my records show 10. Nearly 1000 dollars wasted on her office and now I'm looking for another Doctor. I wasted my money so don't waste yours. Stay clear of Lake Jackson ENT.
What went well
No results
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
1 other person found this helpful
Helpful
Apr 23, 2023
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Excellent Doctor
Dr Herrera is an excellent service provider who is very attentive to her patients. My wife is the patient and Dr Herrera acknowledged the presence of me her husband as well and made us feel comfortable as she explained what she saw and the results of that if any. She made certain we were well informed. Excellent describes her very well.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
An Excellent Doctor! – Nov 11, 2022
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This doctor was very thorough in answering all my questions. She removed my thyroid and the surgery was a success. Like many patients I was afraid and nervous. I'm glad I trusted her. Thank you Dr Herrera you are the best Dana Lynch March 31 2020
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
Apr 01, 2020
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Had emergency surgery. She comforted my daughter and showed up later in another emergency situation. From what I know I would recommend her.
What went well
No results
What could be improved
No results
1 other person found this helpful
Helpful
Feb 03, 2020
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I went to Dr. Herrera's office on October 30, 2018 at 15.45 and asked if by chance it was possible to see the Doctor. 3 administrative assistants were sitting around and having conversation, nobody was in the waiting room. The associate with the screen told me that Dr. Herrera is booked out until after Thanksgiving. Maybe she is an excellent doctor, I don't know, but her staff for sure did not go the extra mile for me. I suggest some training in customer service.
What went well
  • Office environment
What could be improved
  • Difficult to schedule appointment
  • Staff wasn't friendly
4 others found this helpful
Helpful
Emil Raschle in Lake Jackson TX , TX – Nov 01, 2018
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My husband took off work drove an hour then waiting for an hour to se dr. He answered questions for 3 different people. He never even met Dr Herrera a PA did the exam and the Audiologist did hearing test. We were told it was to late for him to get fitted for hearing aid. Because of the hour we waited in lobby. Then the staff didn’t even know what to charge us. They should have paid him for this experience.
What went well
No results
What could be improved
  • Office environment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
2 others found this helpful
Helpful
John Benoit in TX – Oct 31, 2018
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Had a great experience she was very professional and personable. I would recommend her.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Chris Graham in Lake Jackson Texas – Mar 05, 2018
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My grandson had an appointment with Dr Herrera for wax in his ears and a wart in his nose. My grandson is 8 and has anxiety with Dr visits (like any kid). When it came time to removing the wax in his ears, she showed him everything and talked with him. She was able to remove the wax in both ears with my grandson without any difficulty. My daughter and I have agreed we like her. Follow up appts will be scheduled. My grandson likes her too. He left happy. Thank you, Dr Herrera
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
Helpful
Jan 30, 2018
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I made an appt. On 10-19- for 10-20-17. Got there, and office was closed. Answering service kept disconnecting me. I have a serious issue and now my medical care is delayed. Sign on door said use side entry. Walked in the mud around the entire building. There was only one entry was held on the phone for over 10 min on the 19th trying to schedule this fake appt. Left message with Herrera which was not returned.
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
Helpful
Diane Krock in Clute TX – Oct 20, 2017
Ms. Krock, I am truly sorry for the confusion... Read More
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This was one of the best visit,surgery with a Doctor I have ever had ,spend's time and explain's thing's in a way you understand Staff is totally awesome very friendly not long wait time's Take's the time with a patient never feel rushed .
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Sharon Stumpner in West Columbia Texas – Jun 19, 2017
Thank you for your kind words! We are pleased... Read More
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Know Before You Go

About Me

biography

Our practice is pleased to offer comprehensive care to our ENT patients. We take the time to get to know our patients and we continually strive to exceed their expectations.

  • Ear, Nose, and Throat

  • Otolaryngology-Head and Neck Surgery

  • Audiology

  • Sinus Surgery

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • University Of Texas Health Science Center At Houston

    Internship Hospital, 2011

  • University Of Texas Health Sciences Center At San Antonio Long School Of Medicine

    Medical School, 2005

  • University Of Connecticut School Of Medicine

    Undergraduate School, 2001

  • Tulane University Of Louisiana

    Undergraduate School, 1999
American Board of Medical Specialties®
American Board of Otolaryngology - Head and Neck Surgery®
- 
Otolaryngology-Head and Neck Surgery
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.

Learn more about medical license public record check

Dr. Herrera is a Healthgrades Choice provider in Ear, Nose, and Throat

    Read our methodology

    Focus on Asthma

    Locations

    Practice

    Thomas M Lunsford MD FACS PC215 Oak Dr S Ste F Lake Jackson, TX 77566
    1
    Memorial Hermann Surgery Center Brazoria LLC2760 Brazos Pkwy Angleton, TX 77515
    2

    Practice

    CHI St. Luke's Health Brazosport100 Medical Dr Lake Jackson, TX 77566
    3

    Affiliated Hospitals

    • St. Luke's Health-Brazosport Hospital-Lake Jackson, TX

      100 Medical Dr
      Lake Jackson, TX 77566

      How patients felt about the care they received at this hospital.

      86%
      Patients said they were given information about recovering at home

      2% higher than the national average

      78%
      Patients said that doctors always listened to them and explained things well

      2% higher than the national average

      View all patient feedback
    Learn more about how Healthgrades measures Hospital Quality