Dr. Song Chon, MD

I needed to schedule an appointment for a sleep study that was ordered by my doctor. First of all, you have to create an account on their patient portal and they will call you within 72 hours.. Fine. They called and we scheduled. I had to reschedule. They don't answer the phone during business hours. You have to leave a message and they will call you back. After playing phone tag, it was suggested in a voice mail that I go to the patient portal and tell them what might be good days. I can't find anyway to do that and would probably result in more back and forth. You can schedule appointments on your patient portal but not for sleep study. I ended up leaving a message for them to cancel my appointment. I'll go somewhere else. I hardly ever write reviews but I think this is a totally unacceptable way to run a doctor's office. Hire someone to answer the phone. Life is hard enough without having to go through all this.

Our experience with Dr. Chon and his clinical care was good but did not see him until over an hour past our appointment time. Office staff is unprofessional all the way around. In the waiting room, the tv was on a program where racial slurs and offensive language was being used. Had to ask the receptionist to turn it off or change the channel. When my elderly father asked if he needed to take his shirt off for his blood pressure to be taken, the person said, No baby, then I'd have to throw dollar bills at you and we are not after all that. I strongly believe that the remarks made by the office staff to be unprofessional and inappropriate when talking to patients, and especially in dealing with an elderly patient with dementia. The patient was simply needing instructions about what was going to be done and how it was going to be done. Have been to this office multiple times and each time waits have been long and office staff unprofessional.

My dad goes to this doctor he suffers from COPD. This doctor has no compassion cold hearted and straight up jerk. Staff acts the same way. I WOULDN'T BTING MY PET TO THIS OFFICE. PLEASE FIND ANOTHER LUNG DOCTOR ELSEWHERE RATED A 1 STAR CUZ I HAD TO IN ORDER TO SUBMIT THIS RRVIEW.

Dr Chon has a very busy schedule. If you clearly state your concerns he will address them. He went above and beyond for me on my visit. This is my 1st time dealing with lung /heart issues. He could tell I was concerned. His staff needs some more customer service training and they should remember patients wouldn’t come if they did not have too. Thank you,

I didn’t understand why others had left low ratings, but I found Dr. Chon to be honest and thorough. He just gives you the facts without the song and dance. I appreciated that. If you want a professional who gives it to you straight and looks out for your welfare, please give him a visit.??

Very professional and reviewed all records as well as scheduling the appropriate tests needed to aid in medical condition.

Dr. Chon was a great doctor and his office staff was very pleasant. I will definitely return

No bedside manner. Acted like we were there bothering him.