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Dr. Shirley Chai, MD

Dr. Shirley Chai, MD

Family Medicine*
20+ years of experience

Dr. Shirley Chai, MD is a family medicine physician in Virginia Beach, VA and has over 20 years of experience in the medical field. She graduated from Virginia Commonwealth University School of Medicine in 2001. She is affiliated with medical facilities such as Sentara Princess Anne Hospital and Sentara Leigh Hospital. She is accepting new patients and telehealth appointments.

3 Star Rating
Based on 25 reviews 3 Star Rating (25 reviews)

Practice

1024 First Colonial Rd Virginia Beach, VA 23454
Telehealth available
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Dr. Chai's Reviews

Likelihood to recommend Dr. Chai

3.0
25 ratings, 9 with a written review
5 star
44%
44%
4 star
0%
0%
3 star
8%
8%
2 star
4%
4%
1 star
44%
44%

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I have been going to Dr. Chai for over 20 years and her professionalism and knowledge is exceptional. Very thorough and detailed in her care for me.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Ordonez – Oct 10, 2024
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I have been going to Dr. Chai for years. I love her approach. Direct and what is best for you. (Not going to bend just bc it is what you want). Very trustworthy.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Crystal – Aug 03, 2019
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I have been a patient of Dr. Chai's for several years. I have found her to be knowledgeable, professional and personable. Every visit I have made has been one where she takes the time to answer questions and communicate health concerns.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Beth in Norfolk, VA – Feb 17, 2019
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Dr Chai ?? Nurse(s) ???? Dr. Chai is not my primary provider. I've had the pleasure of her caring for me a # of times when needed for same day doctor appointment. She is indeed professional & approachable! She genuinely cared about me as a patient each and everytime I was seen by her! However, there is a nurse on her staff, that needs to come down off of her pedestal and listen to patient(s) before speaking! After the experience that I've had with one nurse, I definitely will not come back!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
3 others found this helpful
Helpful
Sandra in Virginia Beach – Apr 24, 2018
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Dr. Chai is the type of Doctor that tells you like it is and that's why I go, not to hear what I want to hear but to be told like it is. She has treated me for 9 years and I wouldn't see anyone else. She is always on time and I have never waited more than 5 minutes past my appointment time to be seen. If you want bedside manors call your MOM if you want to know what is wrong with you see Dr. Chai. She hasn't been wrong yet, has never talked down to me and listens to what I tell her.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Mark McDaniel in Virginia Beach – Apr 17, 2018
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Dr. Chai simply doesn't listen. She rushes through the appointment and always takes the easiest way out instead of really caring about you and your needs. It's always just the simplest script and every time I have to go back for further treatment and she behaves as if it's your fault not hers. She's very stoic and shows no empathy. I have since changed doctors.
What went well
  • Wait times
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
4 others found this helpful
Helpful
Virginia Beach, VA – Dec 06, 2017
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Dr. Chai is overly-concerned with covering herself with 'rules & regulations' and spends 3/4 of her time explainining why she can't treat you instead of truly listening to what you have to say. She tends to believe she's an expert in all areas and speaks down to you as a patient and person. Unless you just have the sniffles or bronchial infection---i.e. anything she can 'test' and back up with a simple prescription, find another doctor. Jack of all trades, master of none.
What went well
  • Office environment
  • Appointment scheduling
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
3 others found this helpful
Helpful
Virginia Beach, VA – Jun 21, 2017
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Horrible doctor, horrible staff. Horrible uncaring office manager. I go to this office and see a NP. I scheduled an appointment specifically with Chai to remove some age spots etc. I made the appointment specifically for this purpose ONLY. She was late, rushed through, checked my lesions and said you need to see a dermatologist. Exit Chai from the room. I called the office manager to plead to credit my account for the copay and she never called back.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
5 others found this helpful
Helpful
Nothanks in Virginia Beach, VA – Apr 27, 2016
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I would not recommend her to others. When asked questions, she said she doesn't have time to talk to you and demand for you to make another appointment to discuss about your issues. The staff there are not friendly at all and often the wait time is very long. One of my appointment was cancelled without informing me and I took a trip there for nothing and also waited for a longtime to learn that she is not able to see me and to come back 4 hours later, I wasted whole day for no service.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
7 others found this helpful
Helpful
L C in Virginia Beach, VA – Mar 25, 2016
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Know Before You Go

About Me

biography

Dr. Shirley Chai, MD is a family medicine physician in Virginia Beach, VA and has over 20 years of experience in the medical field. She graduated from Virginia Commonwealth University School of Medicine in 2001. She is affiliated with medical facilities...read more

  • Family Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Riverside Regional Medical Center

    Residency Hospital, 2004

  • Riverside Regional Hospital

    Internship Hospital, 2002

  • Virginia Commonwealth University School Of Medicine

    Medical School, 2001
American Board of Medical Specialties®
American Board of Family Medicine®
- 
Family Practice
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.

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Locations

Practice

Office1024 First Colonial Rd Virginia Beach, VA 23454
1

Practice

Sentara Medical Group1080 First Colonial Rd Ste 100 Virginia Beach, VA 23454
2

Affiliated Hospitals

  • Sentara Princess Anne Hospital

    2025 Glenn Mitchell Dr
    Virginia Beach, VA 23456
    Recipient of 9
    hospital awards

    Patient Safety Excellence Award™ (2025, 2024, 2023)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    Outstanding Patient Experience Award™ (2024)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    View all awards

    How patients felt about the care they received at this hospital.

    86%
    Patients said they were given information about recovering at home

    2% higher than the national average

    80%
    Patients would recommend the hospital to friends and family

    15% higher than the national average

    View all patient feedback

  • Sentara Norfolk General Hospital

    600 Gresham Dr
    Norfolk, VA 23507
    Recipient of 7
    hospital awards

    How patients felt about the care they received at this hospital.

    85%
    Patients said they were given information about recovering at home

    1% higher than the national average

    78%
    Patients said that doctors always listened to them and explained things well

    2% higher than the national average

    View all patient feedback

  • Sentara Leigh Hospital

    830 Kempsville Rd
    Norfolk, VA 23502
    Recipient of 8
    hospital awards

    Patient Safety Excellence Award™ (2025, 2024, 2023)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    View all awards

    How patients felt about the care they received at this hospital.

    83%
    Patients said they were given information about recovering at home

    1% lower than the national average

    77%
    Patients said that nurses always listened to them and explained things well

    2% higher than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality

Compare Dr. Shirley Chai, MD with other Family Medicine Physicians near you

Patient Favorite Award
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