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Dr. Shauna Basener, DO

Dr. Shauna Basener, DO

Internal Medicine*
15+ years of experience

Dr. Shauna Basener, DO is an internist in Ames, IA and has over 15 years of experience in the medical field. She graduated from Michigan State University College of Osteopathic Medicine in 2008. She is affiliated with Mary Greeley Medical Center. She is accepting new patients and telehealth appointments.

3.1 Star Rating
Based on 16 reviews 3.1 Star Rating (16 reviews)

Practice

1215 Duff Ave Ames, IA 50010
Telehealth available
(515) 239-4432

At a Glance

  • Friendly Staff
    Patients said the staff was friendly. • See reviews
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top Hospital
    Outstanding Patient Experience Award™ • See hospitals
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Dr. Basener's Reviews

Likelihood to recommend Dr. Basener

3.1
16 ratings, 4 with a written review
5 star
50%
50%
4 star
0%
0%
3 star
6%
6%
2 star
0%
0%
1 star
44%
44%

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Chronically ill? Pick someone else.
Shauna was my PCP for over 5 years. When I asked for referrals to specialists, she would say to wait. She ignored consistently abnormal lab results, chronic infections, and more. When I asked to have my birth control implant taken out, she told me to wait. I went to Planned Parenthood and they took it out in 20 minutes. It was bent. When I told her I had been in the ER and the follow up test showed nothing, she wasn’t interested in ordering more tests or giving me a referral to someone who would. Every diagnosis I got while seeing her came from someone else.I got a new PCP and in a month, I got 4 referrals, a bunch of tests, and feel much more confident that my chronic illness is being addressed and solved. Shauna is a doctor to see if you’re generally healthy. If you have chronic conditions, find a different doctor.
What went well
  • Appointment scheduling
  • Staff friendliness
  • Appointment wasn't rushed
  • Wait times
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
Helpful
Sick and Tired – Oct 28, 2023
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Dr. Basener is not a great listener. We have genuine concerns about my mom's care and she shuts us down in an argumentative way and refuses to engage in an intelligent conversation about treatment options and studies behind the optional treatments. Everything from food choices to medicine seems to be hyper-emotional and lacks facts. We have overlooked it and have silently agreed to disagree in an attempt to keep mom's care simple with coordinated records between the clinic and the hospital. When she is super emotional, we have tried saying, let's agree to disagree. She doesn't respond well to this either. While we respect doctors, we prefer they share the actual science behind their opinions, present options for us to consider, and we will take those options and make an informed decision. If that is what you are looking for in a doctor, she is not the doctor for you.
What went well
  • Staff friendliness
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
Jamie – Dec 15, 2021
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Horrible. Waited for over 2 hours for her to request a bed. Rude, condescending. Never again
What went well
No results
What could be improved
  • Didn't trust the provider's decisions
3 others found this helpful
Helpful
Jul 21, 2019
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My husband, my daughter and I all used Dr. Basener as our primary physician. We always felt that she took the time to hear our concerns and took them seriously. She was very knowledgable but did not hesitate to refer us to a specialist if she felt we needed one. We would definitely refer her to someone looking for a doctor who takes a personal interest in her patients.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
4 others found this helpful
Helpful
Elizabeth H in West Des Moines, IA – May 18, 2016
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Know Before You Go

About Me

biography

Dr. Shauna Basener, DO is an internist in Ames, IA and has over 15 years of experience in the medical field. She graduated from Michigan State University College of Osteopathic Medicine in 2008. She is affiliated with Mary Greeley Medical Center. She is accepting new patients and telehealth appointments.

  • Internal Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Michigan State University College Of Osteopathic Medicine

    Medical School, 2008
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.

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Locations

Practice

Hy-Vee Drugstore Clinic Pharmacy (7007)1215 Duff Ave Ames, IA 50010
1

Practice

Rebecca J Metzger DDS LLC1015 Duff Ave Ames, IA 50010
2

Practice

Spectrum Prosthetics & Orthotics Inc.3600 Lincoln Way Ames, IA 50014
3

Practice

Mary Greeley Medical Center1111 Duff Ave Ames, IA 50010
4

Affiliated Hospitals

  • Mary Greeley Medical Center

    1111 Duff Ave
    Ames, IA 50010
    Recipient of 4
    hospital awards

    Outstanding Patient Experience Award™ (2024, 2023, 2022)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    View all awards

    How patients felt about the care they received at this hospital.

    88%
    Patients said they were given information about recovering at home

    4% higher than the national average

    79%
    Patients who gave a rating of 9 or 10

    13% higher than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality