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Dr. Shaheen Counts, MD

Dr. Shaheen Counts, MD

Ear, Nose, and Throat*
15+ years of experience

Dr. Shaheen Counts, MD is a head & neck surgery otolaryngologist in Castro Valley, CA and has over 15 years of experience in the medical field. He graduated from Baylor College of Medicine in 2007. He is affiliated with medical facilities such as Stanford Hospital and Providence St. Joseph Hospital Eureka. He is accepting new patients.

5 Star Rating
Based on 23 reviews 5 Star Rating (23 reviews)

Practice

20101 Lake Chabot Rd Castro Valley, CA 94546

Dr. Counts is a Healthgrades Choice provider in Ear, Nose, and Throat

The Healthgrades Choice designation helps you understand the most important factors to consider when choosing a healthcare professional. This designation is earned based on four set standards.
Read our methodology

  • Above average experience
  • Good hospital quality
  • Good patient ratings
  • No healthcare sanctions
  • Area of Expertise
    Dr. Counts specializes in the area of Otolaryngology-Head and Neck Surgery. See board certifications
  • Explains Conditions Well
    Patients said this doctor explains conditions well. See reviews
  • Practices at Top Hospital
    America's 100 Best Hospitals Award™ See hospitals
  • Hospital Satisfaction
    Patients said they were highly satisfied at this doctor's hospital. See hospitals
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Dr. Counts' Reviews

Likelihood to recommend Dr. Counts

5.0
23 ratings, 10 with a written review
5 star
100%
100%
4 star
0%
0%
3 star
0%
0%
2 star
0%
0%
1 star
0%
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Amazing procedure by an amazing physician!
Couldn’t be happier with the quality of work performed by Dr. Counts. Everyone told me he was good but I didn’t understand till afterwards. No pain in my nose after the procedure and I could breath! I will be recommending this Doctor for years to come!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Happy Patient 35/M – Mar 07, 2023
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Had a great experience with Dr. Counts. He listened to all of my concerns and was thorough. I like that he approached my issues by looking at my health as a whole rather than just my sinuses. Highly recommend!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Oct 25, 2022
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Dr. Counts is beyond amazing. When you have an appointment, he will spend the whole scheduled period with you, if need be. He took time to explain all the details of my issues and procedure in depth. I never felt rushed, and he always asked if I have any other questions. I immediately felt at ease and confident in his expert medical care. He is just terrific, very knowledgeable, sensitive and informative… Dr. Counts is a wonderful surgeon, and I feel immensely grateful to have had such a successful surgery. He made sure I had direct contact with him post surgery, and follow-up. He was working as a traveling specialist, in an area in need of doctors. I thought this was extremely considerate of him, to make sure he was reachable. I am so glad he was in my provider network and would highly recommend him anyone. I am feeling amazingly appreciative and relieved my breathing is clear, for the first time in more than a year. Thank-you for healing me, Dr. Counts!
What went well
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
Mrs. Nisson – Oct 26, 2020
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Doctor counts is very friendly and welcoming he takes his time to listen to his patients. For almost 10 years I visited several Ents without even listening to my single word and assessing me they concluded i am totally fine and don't need to see an Ent anymore. I was suffering from soar throat and headache almost every single day, living in constant pain was very depressing. The worse part was no one could help or understand me. I am so glad to meet Dr. counts, he is an extraordinary doctor.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
nadia – Jan 10, 2018
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Great doctor! Very friendly, understanding and kind.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
4 others found this helpful
Helpful
Christopher – Dec 07, 2017
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GREAT DOCTER !
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
TOM. BURGESS in Hayward, CA – Nov 06, 2017
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Dr. Counts performed my tonsillectomy. I'm an adult male in his late 30s, so there is some level of risk associated with the surgery, this was also my first time having surgery in my life. Dr. Counts really prepared me for the entire experience. He made sure I was able to ask all the questions I had, no matter what. He made sure I understood what to expect before, during and the weeks following the surgery as well. Excellent, skillful, and trustworthy physician. A+++!!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Paul in Bay Area, CA – Oct 23, 2017
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Dr. Counts is a very skilled and kind ENT. He has a truly wonderful bedside manner. He is intelligent, thoughtful, and a great surgeon!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
San Francisco, CA – Jun 12, 2017
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December 2015 my daughter had an abscess on her tonsils. She was seen by the attending physicians in the ER but they place a call to a specialist. She was seen later on that night by Dr. Counts, he was gentle and kind with her. A week later we had a follow-up appointment and set-up tonsillitis surgery in April 2016. Dr. Counts is kind, attentive and a overall excellent physician...
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Hermione W in Atwater, CA – May 11, 2016
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Young, informed, listened, cared, laughed........and clearly loves his job and patients.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
6 others found this helpful
Helpful
Linda in Merced, CA – Mar 11, 2016
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Leave a review

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About Me

care philosophy

My commitment is to take the time to listen to my patients and to provide the highest standard of care. I believe it is my duty as a physician to deliver up-to-date, scientifically sound medicine that also takes into consideration the feelings and preferences of the patient.
  • Ear, Nose, and Throat

  • Cosmetic, Plastic & Reconstructive Surgery

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Kansas University Medical Center

    Residency Hospital, 2012
  • Baylor College Of Medicine

    Medical School, 2007
  • Davidson College

    Undergraduate School, 2001
American Board of Medical Specialties®
American Board of Otolaryngology - Head and Neck Surgery®
Otolaryngology-Head and Neck Surgery
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
  • English

  • Persian

  • Spanish

Dr. Counts is a Healthgrades Choice provider in Ear, Nose, and Throat

    Read our methodology

    Locations

    Practice

    Bay Imaging Consultants Medical Group Inc.20101 Lake Chabot Rd Castro Valley, CA 94546
    1

    Practice

    HSHS St. Nicholas Hospital3100 Superior Ave Sheboygan, WI 53081
    2

    Affiliated Hospitals

    • Stanford Hospital

      300 Pasteur Dr
      Stanford, CA 94305
      Recipient of 34
      hospital awards

      America's 100 Best Hospitals Award™ (2025, 2024, 2023)

      Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

      America's 250 Best Hospitals Award™ (2025, 2024, 2023)

      Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

      View all awards

      How patients felt about the care they received at this hospital.

      89%
      Patients said they were given information about recovering at home

      5% higher than the national average

      84%
      Patients would recommend the hospital to friends and family

      19% higher than the national average

      View all patient feedback
    • HSHS St. Nicholas Hospital

      3100 Superior Ave
      Sheboygan, WI 53081

      How patients felt about the care they received at this hospital.

      87%
      Patients said they were given information about recovering at home
      80%
      Patients said that nurses always listened to them and explained things well

      2% higher than the national average

      View all patient feedback
    • HSHS St. Vincent Hospital

      835 S Van Buren St
      Green Bay, WI 54301
      Recipient of 1
      hospital award

      Outstanding Patient Experience Award™ (2022)

      Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

      View all awards

      How patients felt about the care they received at this hospital.

      88%
      Patients said they were given information about recovering at home

      4% higher than the national average

      79%
      Patients said that nurses always listened to them and explained things well

      4% higher than the national average

      View all patient feedback
    Learn more about how Healthgrades measures Hospital Quality