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Dr. Serena Chen, MD

Dr. Serena Chen, MD

Reproductive Endocrinology & Infertility*
35+ years of experience

Dr. Serena Chen, MD is a reproductive & infertility endocrinologist in Livingston, NJ and has over 35 years of experience in the medical field. She graduated from Duke University School of Medicine in 1988. She is affiliated with medical facilities Cooperman Barnabas Medical Center and Trinitas Regional Medical Center. She is accepting new patients and telehealth appointments.

3.4 Star Rating
Based on 19 reviews 3.4 Star Rating (19 reviews)

CCRM-IRMS of New Jersey

94 Old Short Hills Rd Ste 403E Livingston, NJ 07039
Telehealth available

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Dr. Chen's Reviews

Likelihood to recommend Dr. Chen

3.4
19 ratings, 9 with a written review
5 star
42%
42%
4 star
21%
21%
3 star
0%
0%
2 star
5%
5%
1 star
32%
32%

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We saw quite a few fertility specialists before meeting with Dr. Chen. The care we received under her was the best! She is extremely knowledgeable, caring, and patient. This was the first office in which we did not feel like just another number. As a result, we now have a beautiful baby!
What went well
No results
What could be improved
No results
Helpful
Feb 13, 2022
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Dr.Chen just be wasting people time and charging your insurance. I've be seeing this doctor since January and haven't had one fertility treatment yet. Now, I don't have the insurance no more that paid for my treatments. I'm really pissed off about they lack of commitment and follow up. They keep worrying about everything but getting us pregnant. It's really sad the way these places waste women time and money. I'm praying for a real doctor that's going help me and not waste my time. Very disappointed.
What went well
  • Office environment
What could be improved
  • Difficult to schedule appointment
  • Didn't explain conditions well
1 other person found this helpful
Helpful
TRUTH – Apr 12, 2020
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She made us wait over 45 minutes for no reason other than the cup of tea that she was drinking. She didn't listen to me or my wife about our plan that we wanted her to follow. They just like to charge your insurance. Waste of time.
What went well
  • Office environment
  • Staff friendliness
What could be improved
  • Didn't listen or answer questions
  • Appointment was rushed
  • Didn't trust the provider's decisions
1 other person found this helpful
Helpful
Feb 28, 2020
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Did not like whole lecture,save your time and money,pls is nor recommended anymore as she does
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
1 other person found this helpful
Helpful
Ivterrified – Jan 15, 2019
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All about the money. That’s all
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
Oct 13, 2018
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She helped up with the creation of our son and she did an excellent job!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Andy – Jun 06, 2018
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We had previously gone to RMA where we had a terrible experience since they told my husband and I we would not be able to conceive at all. After getting over that traumatizing experience we decided to seek treatment elsewhere and get a second opinion. Dr. Chen was compassionate, warm, realistic and professional. We are appreciative of her and are forever grateful since we successfully completed IUI. We felt that the staff were all warm and treated you like family. Highly recommended!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
RR in Bridgewater, NJ – May 16, 2017
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Dr.Chen is absolutely fantastic I trust her implicitly, her judgement and protocols were always aggressive and realistic. Unfortunately the office is below average- just be aware to stay on top of everything , it's a very disorganized staff from the nurses to the billing dept it's been difficult to deal with. With any IVF experience you need a lot of patience. I highly recommend any doctor in this practice I wish their staff was at the level they are at !
What went well
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Difficult to schedule appointment
  • Long wait times
2 others found this helpful
Helpful
North jersey – May 16, 2017
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I found Dr. Chen to be warm and compassionate but also really honest about our situation. She is whip-smart and very comprehensive in her review of our fertility issues and options.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Livingston, NJ – Feb 02, 2016
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Know Before You Go

About Me

care philosophy

I am a passionate believer in patient empowerment with information and education. You can make a significant difference in your health, wellness and fertility journey by understanding your body and your options well. I am not here to tell you what...read more

biography

Dr. Serena H. Chen graduated from Brown University and earned her MD at Duke University School of Medicine. She completed her training in OB/GYN and Reproductive Endocrinology & Infertility (REI) at the Johns Hopkins Hospital. Dr. Chen was a founding...read more

  • Reproductive Endocrinology & Infertility

  • Obstetrics & Gynecology

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Johns Hopkins School Of Medicine

    Residency Hospital

  • The Johns Hopkins Hospital

    Fellowship Hospital, 1994

  • Duke University School Of Medicine

    Medical School, 1988
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

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Locations

CCRM-IRMS of New Jersey

CCRM-IRMS of Livingston94 Old Short Hills Rd Ste 403E Livingston, NJ 07039
1

CCRM-IRMS of New Jersey

CCRM-IRMS of Jersey City66 York St Ste 301 Jersey City, NJ 07302
2

Affiliated Hospitals

  • Cooperman Barnabas Medical Center

    94 Old Short Hills Rd
    Livingston, NJ 07039
    Recipient of 31
    hospital awards

    America's 250 Best Hospitals Award™ (2025, 2024, 2023)

    Top 5% in the nation for consistently delivering clinical quality

    View all awards

    How patients felt about the care they received at this hospital.

    84%
    Patients said they were given information about recovering at home
    75%
    Patients said that doctors always listened to them and explained things well

    1% lower than the national average

    View all patient feedback

  • Trinitas Regional Medical Center

    225 Williamson St
    Elizabeth, NJ 07202
    Recipient of 4
    hospital awards

    Obstetrics and Gynecology Excellence Award™ (2021)

    Superior clinical outcomes during and after childbirth and in surgeries that treat diseases and conditions of the female reproductive system

    View all awards

    How patients felt about the care they received at this hospital.

    78%
    Patients said they were given information about recovering at home

    6% lower than the national average

    70%
    Patients said that doctors always listened to them and explained things well

    6% lower than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality

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