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Dr. Rolando Sousa, MD

Dr. Rolando Sousa, MD

Pediatric Neurology*

Dr. Rolando Sousa, MD is a pediatric neurologist in Syosset, NY. He is affiliated with Staten Island University Hospital. He is accepting new patients and telehealth appointments.

3.8 Star Rating
Based on 33 reviews 3.8 Star Rating (33 reviews)

Optum Medical Care P.C.

575 Underhill Blvd Ste 130 Syosset, NY 11791
Telehealth available

Care Philosophy

"Offer the best patient care with compassion and dedication"

- Dr. Rolando Sousa, MD

At a Glance

  • Area of Expertise
    Dr. Sousa specializes in the area of Pediatrics. See board certifications
  • Explains Conditions Well
    Patients said this doctor explains conditions well. See reviews
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Recent Reviews
    Reviews made in the last 30 days. See reviews
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Dr. Sousa's Reviews

Likelihood to recommend Dr. Sousa

3.8
33 ratings, 17 with a written review
5 star
70%
70%
4 star
0%
0%
3 star
0%
0%
2 star
3%
3%
1 star
27%
27%

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I highly recommend doctor Rolando Sousa he provided the information I needed he cared for my Duaghter he got to know her . Doctor Rolando gave us the comfort he cared to hear us out . Rolando was very caring and understanding and was so well with our daughter with us as parent. Angel send from heaven
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Emilianny Moran – Apr 30, 2025
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Terrible experience
The doctor did not want to listen to me or my daughter. He just went on with his speech for more than an hour. I kept asking him for the purpose we are here for. Unable to understand his ways. Then he just stands up and starts checking my daughter’s neck and does the exam. My daughter felt extremely uncomfortable!!!! Not going there again!!!
What went well
  • Appointment scheduling
  • Staff friendliness
  • Appointment wasn't rushed
  • Wait times
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
Helpful
Dec 07, 2024
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Dr Sousa is one of a kind. Hard to put into words. Has been our daughter’s doctor for over 10 years. Hes been a blessing for our family.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Margolis – Sep 08, 2024
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Absolutely the worst...stay far away
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
1 other person found this helpful
Helpful
Kevin Ruehle – Oct 17, 2023
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Amazing Neurologist
I don’t know where to even start. I cannot say enough positive things to describe the experience we had with Dr. Sousa. We were desperate for answers and he was able to see us promptly. Upon entering his office, we had a thorough examination. His extensive knowledge and impeccable bedside manner made us feel at ease. My son calls him, “the fun doctor”. He was able to diagnose and treat my son. We are still under his care and could not be happier. He is a doctor who truly cares about the well being of his patients, (which is hard to find these days.) He is a true godsend!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
May 20, 2023
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Not even 1 star, a waste of my time and money. He never follows up, he never sends papers he promises to send for evaluation. He simply takes your first appointment and the rest he doesn’t care
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
1 other person found this helpful
Helpful
Nome – Jan 19, 2023
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I wish I would have read the reviews on the internet. He never answers the phone o responds emails. Very unprofessional, I got my app and it was virtually bcs I left a message and then a woman called me saying she can give me a link for a zoom meeting, link would be before 6 as we agreed, 7:00pm comes and I didn’t get any link. I called again, suddenly the link is sent by 7:00pm then we had the appointment, he said he will send forms to fill out and continue and now he disappeared, never answer my voice messages, phones, emails, etc. horrible
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Didn't trust the provider's decisions
  • Long wait times
2 others found this helpful
Helpful
MG – Dec 17, 2022
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The most incredible physician I ever had the pleasure of meeting
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Karyn Fusco – Sep 22, 2022
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The doctor knows his stuff.. but it does not compensate for his tardiness and incompetent staff. He is always late if your appointment is at 12pm you won't get out till 5pm. You make an appointment and apparently you're not on the list. Find another doctor at this point.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Staff wasn't friendly
  • Long wait times
3 others found this helpful
Helpful
Nov 06, 2021
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Very good Professional
What went well
  • Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
Oliveira – Dec 03, 2020
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Went to see Dr. Sousa on Friday for my 7 year old son. He was very nice, explain everything and really made my son feel comfortable to speak to him. He also took his time. I was very pleased with him.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
Ligia – Oct 15, 2019
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He is very knowledgeable in his profession and so sympathetic to patient and family. He is very detailed, addressed our concerns, and answered our questions . He took his time and we didn’t feel rushed. We are so blessed to have found such high caliber of professional and caring human being!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
NJ – Feb 23, 2019
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We have no words ! The most knowledgeable, caring , nicest person who goes out of his way ! Who is available 24/7 . My daughter has the most difficult diagnosis and he nailed it. He looks behind the obvious ! We are so greatful to know him . My daughter really liked him and so did we ! He is above all an excellent doctor and human .
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
7 others found this helpful
Helpful
NJ – Dec 14, 2018
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Saved my daughter’s life! She was misdiagnosed by two well respected neurologists We are so thankful we were eventually able to find Dr Sousa and she got the care she needed to heal!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
5 others found this helpful
Helpful
Theresa in Wayne, NJ – Dec 08, 2018
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We saw Dr Sousa today and we left feeling so grateful for having seen him for our 8 month old. He was thorough, gentle, reassuring, loving, and sharp...Best combo of intelligence and bedside manner. Our baby loved him and smiled throughout the exam.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
4 others found this helpful
Helpful
Jul 20, 2018
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We LOVE Dr. Sousa he cares about everyone he steps into his office and will go out of his way for you!! GREAT GREAT Dr. hands down
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
7 others found this helpful
Helpful
Perth Amboy, NJ – Jun 22, 2016
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He is a great doctor he's been taking care of my son since he been 2yrs old and he's now 9. He's flexible with his hours and has great bedside manners he likes to take his time and answer all questions...
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
7 others found this helpful
Helpful
Mar 18, 2016
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About Me

care philosophy

Offer the best patient care with compassion and dedication
  • Pediatric Neurology

  • Clinical Neurophysiology

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Newark Beth Israel Hospital, Umdnj

    Residency Hospital
  • University Of Panama School Of Medicine

    Medical School
American Board of Medical Specialties®
American Board of Pediatrics®
Pediatrics
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
  • English

  • Spanish

Locations

Optum Medical Care P.C.

Pediatric Neurology - Syosset575 Underhill Blvd Ste 130 Syosset, NY 11791
1
Pediatric Neurology - Lake Success1 Dakota Dr Ste 200 New Hyde Park, NY 11042
2

Affiliated Hospitals

  • Staten Island University Hospital

    475 Seaview Ave
    Staten Island, NY 10305
    Recipient of 8
    hospital awards

    How patients felt about the care they received at this hospital.

    83%
    Patients said they were given information about recovering at home

    1% lower than the national average

    72%
    Patients said that doctors always listened to them and explained things well

    4% lower than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality