Dr. Robert Masson, MD

Dr Masson is a top Neurosurgeon overachiever. I had two surgeries a spinal fusion and a synthetic disc replacement. He is a passionate professional who only has your best interest on his mind. He is a top minimum invasive surgeon who has performed thousands of cervical and spine surgeries successfully. His PA Wayne could probably be a Neurosurgeon himself. What PA is in the surgery room with Dr Masson. His team is flawless and overly confident. The best of everything is here.

He did not do a nice job. He damaged my spinal cord and caused spinal fluid leakage and I went through hell. Didn’t have the compassion to check on me. Very disappointed

Not responsive...whatsoever. I needed to have back surgery and wanted a second option and was referred to Dr. Masson as “one of the best” and started reaching out December 2020. After 5 separate reach outs through March 2021 via his website and emails as well, I never once heard back. I even received the auto-reply stating “THANK YOU FOR YOUR SUBMISSION. PLEASE ALLOW UP TO 48 HOURS FOR A RESPONSE.” each time; yet still, not a peep. What horrible customer service.

As a physician, I am extremely critical of other physicians. I went to another excellent Neurosurgeon who left practice, but he recommended Dr. Masson. He performed surgery on me. His brilliance, intelligence, grasp of Medicine and Surgery, and honesty all impressed me. He also thinks outside the "box", and as is an excellent physician, goes by the adage "do no harm". Important today, as I see the lack of knowledge in so many physicians!!

Have tried for 3 weeks to get someone to return a voicemail, email and internet request. No one has called back. So frustrating that communication lacks with this facility.

Dr Masson performed 3 reconstructive surgeries after a staph infection from the first surgery by another physician in March, 2016 which partially destroyed L3-L5. I survived the infection. I'm dearly grateful for care i received from Dr Masson and the staff.

Neck surgery disc replacement with ProDisc, successful, he explained the procedure well & multiple follow ups to see how I am progressing

I am very grateful for the level of professional, compassionate, and exceptional care I received from the Masson Spine Institute. Dr. Masson and his office and surgical staff are about as good as you get. The team is responsive and available. They build great relationships with their patients and are all very dedicated to providing the best level of care that technology has to offer. I had a rather robust lower back procedure, but was on my feet that afternoon, with a minimal and fast healing incision, and short healing time.

I never got to see Doctor. I made my appointment as a new patient about 6 weeks ago. I have severe back pain, Desk: I need your forms and ID, and your films. Me: records were supposed to have been sent over a few weeks ago. Desk: OK, let me look. (30 seconds later), no I dont see anything. Where did you have the MRI done. Me: St Augustine Desk: I cant access that site, we are going to have to reschedule, it is your responsibility to bring the records. Me: Wait a minute, I just drove 2 hours to get here. Desk: he can see you but without the actual pictures its worthless. Me: (close to tears) give me my ID. my son in law died this week, your not making things easier for me. Desk: (with the sincerity of a rock) Sorry bout that, I can resch..., I left in tears. .the funeral home suggested Friday for the funeral. And my daughter is waiting until Monday, because she knew how much pain I am in, and did not want me to miss this appointment.

Dr Masson and PA's Wayne and Charlie have been exceptional in taking care of me. As a team they have performed a multilevel lumbar fusion and bilevel cervical fusion. I would not hesitate to recommend this practice to anyone in need of spinal evaluation. I believe you will be in good hands start to finish. The office staff was always kind and considerate to me as a patient.

10 weeks after surgery I have pain in right leg that did not hurt at all before surgery. all they did was tell me to take another oxy which Dr wright the pain DR they sent me to all he has done is changed me to another pain pill that has not brought any help.

Dr Masson staff are pleasant, people. Wished I would have went to him before previous surgeries. I would recommend him to any that needs surgery.

I went to many different specialists for my back, Jewitt to name one, and they couldn't help me. But Dr. Supler helped me pinpointed the pain areas. I had the SI Joint fusion procedure by him and my back feels 100% better. I still have issues with my L5 S1 area and we are going to work on this next. The staff is also extremely efficient, no wait visits, appointment reminders, email correspondence, therapy right next door. It's really a very great experience. I can't say enough good things about them. THANKS!!!!

We didn’t get to a point where we could make an appointment because Dr Masson’s receptionist KNEW EVERYTHING without knowing anything & kept interrupting me & talking over me! I am a retired medical assistant, I called to make an appointment for my adult son itch a history of back pain with back surgery who is having severe back pain. He has previously had surgery. His previous surgeon doesn’t accept his current insurance.

The staff is Awesome! All the wonderful ladies are kind, caring, helpful, and patient! They helped me through a very difficult surgery and recovery and go above and beyond. Wayne Dr Masson's assistant is also a kind and caring man whom I thank for all his help. Dr Masson is also kind and caring, never making me feel rushed at an appointment and really listening to every thing I said. And when it came time for the surgery, he was their telling me everything was going to be alright.

Dr. Masson and his staff are EXCELLENT! The ladies in the front office are very pleasant and helpful. I wish I would have known about his practice before having 3 surgeries.

About 8 years ago Dr. Masson completed replacement of 2 herniated vertibral discs (c5-c7). The surgery & recovery all went as expected. I’ve been problem free since.

This is the most amazing neurosurgeon I have ever encountered. He is caring, compassionate and loves life and what he does. This comes across with every encounter. He is a brilliant surgeon and a superior human being. LOVE THIS SURGEON! His PA Tara also has been an awesome colleague who carefully listens to all concerns and will go over and above to ensure her patients needs are understood and taken care of. These 2 individuals are awesome and have my greatest respect! Thank you!!

I didn’t know another spine surgeon and Dr. Masson was recommended to me while I was in Health Central Hospital. You only meet or speak to Dr. Masson one time, before surgery and never again. You only deal with his PA. After the surgery he doesn’t come see you to tell you how it went or show you new scans to confirm that surgery was a success. I. Glad he has a good reputation cause that’s all you have to go on.

Dr. Robert Masson is the finest neurosurgeon in the US. His staff is amazing; friendly, knowledgeable, caring and run a well-oiled machine. Dr. I suffered from a herniated disc at the L5-S1 for over 9 months and went through PT, transforaminal injections and medication, nothing gave me relief. Surgery was a last resort and it got to a point where the nerve pain was so bad that I succumbed to surgery. Well, I am so glad I did...because I came out of surgery pain free!! I had a microdiscectomy.