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Dr. Richard Westbrook, MD

Dr. Richard Westbrook, MD

Orthopedic Surgery*

Dr. Richard Westbrook, MD is an orthopedic surgeon in El Paso, TX. Dr. Westbrook has extensive experience in Shoulder & Upper Arm Surgery. He is affiliated with medical facilities Las Palmas Medical Center and Del Sol Medical Center. He is accepting new patients.

4.6 Star Rating
Based on 132 reviews 4.6 Star Rating (132 reviews)
Accepting New Patients
4646 N Mesa St
El Paso, TX 79912

Hospital Highlight

Dr. Westbrook is affiliated with Las Palmas Medical Center El Paso, a highly rated and top awarded hospital for orthopedic surgery.

At a Glance

  • Area of Expertise • Dr. Westbrook specializes in the area of Orthopedic Surgery. See board certifications
  • Explains Conditions Well • Patients said this doctor explains conditions well. See reviews
  • Practices at Top Hospital • America’s 100 Best Hospitals for Orthopedic Surgery Award™ See hospitals
  • Clean Hospital • Patients said the hospital this doctor practices at is clean. See hospitals

More Orthopedic Surgery Specialists at Las Palmas Medical Center

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Dr. Westbrook's Reviews

Likelihood to recommend Dr. Westbrook

4.6
132 ratings, 89 with a written review
5 star
90%
90%
4 star
1%
1%
3 star
0%
0%
2 star
2%
2%
1 star
8%
8%

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I give dr Westbrook a five star rating.
The staff do not answer phone calls. There has been a time when I have been on hold with the need to make an appointment for more than an hour. The staff is not knowledgeable on the process in getting information on different procedures. The phone rings and rings and no answer. I got a message this morning that the mailbox is full and I can not leave a message. It is the front office staff that are not all together.
What went well
No results
What could be improved
No results
3 others found this helpful
Helpful
Sep 17, 2024
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13 years later
I needed both hips replaced 13 years ago. I had constant pain for almost 4 years before that. Dr. Westbrook replaced my right hip and the new hip is fully functional and pain free for 13 years.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Pain free hip for 13 years and counting – Jan 24, 2024
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Awesome Doctor
What went well
  • Listened & answered questions
What could be improved
No results
1 other person found this helpful
Helpful
Nov 24, 2021
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It was very good
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Adolfo – Nov 17, 2021
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I have been seeing Dr. Westbrook for over 20 years and he has always been professional and caring. I work international regularly and have traveled back to El Paso to see him several times when needed because I know that I will always get the best care from available from Dr Richard Westbrook.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
4 others found this helpful
Helpful
Rob Hrudicka – Nov 17, 2021
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Dr Westbrook and the entire staff were top notch. I was very pleased.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
George Dale Jenkins – Nov 17, 2021
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Correctly diagnosed the problem and suggested an injection to decrease pain.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Nov 15, 2021
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Good follow up visit post surgery. Doctor offered suggestions for maintenance and continued healing from procedure. Open to answering questions and wanted to know about any issues still occurring since surgery. Multiple family members have had surgeries with Dr. Westbrook and all have been very satisfied.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Nov 03, 2021
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Short wait. Doctor requested X-rays. He explained X-rays. He said to keep wearing knee brace. Come back in three weeks. He answered any questions I had.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Nov 01, 2021
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We travel from Arizona to see Dr Westbrook. He's the best.
What went well
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Roger Menendez, MD – Oct 26, 2021
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Very professional. Great staff. Clean facilities. Didn't have to wait very long!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
RaulRamirez – Oct 25, 2021
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Everyone is always friendly and professional.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Cynthia Carroll Hoover – Oct 25, 2021
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Short wait time. Efficient staff. Dr. Westbrook took the time, as he always has, to explain my injury at length and my treatment options.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Barbara Turner – Oct 19, 2021
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Dr. Westbrook is very pleasant and has a kind demeanor.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Wait times
What could be improved
No results
Helpful
Oct 12, 2021
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It was on time quick and very professional and kind. Everyone was great!
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Oct 11, 2021
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He is not just a doctor. He is your friend who really cares about your health and gives his best. Always greets you with a smile. I consider him a gift from heaven.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Guadalupe Márquez – Oct 07, 2021
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Was running a little late because of traffic issues but once there it was only a small wait till Dr. Westbrook came in. He genuinely cares about his patients and takes the time to ask questions. He has been my Dr. for over 15 years.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Ann M. LaCroix – Oct 06, 2021
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I did not have to wait long. All of the staff were pleasant and efficient Dr. Westbrook knew the questions he needed to ask and what he needed to check. He did a total knee replacement for me several years ago. I have confidence in him.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Hayriye Ogle – Oct 05, 2021
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Friendly, knowledgeable, and very professional physicians and staff.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
Helpful
Sep 29, 2021
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Very courteous and ready to help me deal with pain.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Rick – Sep 28, 2021
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About Me

biography

Dr. Richard Westbrook, MD is an orthopedic surgeon in El Paso, TX. Dr. Westbrook has extensive experience in Shoulder & Upper Arm Surgery. He is affiliated with medical facilities Las Palmas Medical Center and Del Sol Medical Center. He is accepting new patients.

  • Orthopedic Surgery

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Dental Fears Research Clinic

    Residency Hospital

  • Shriners Hospital For Crippled Children

    Residency Hospital

  • University Of Washington School Of Medicine

    Internship Hospital

  • University Of Texas

    Medical School
American Board of Medical Specialties®
American Board of Orthopaedic Surgery®
- 
Orthopedic Surgery
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.

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Affiliated Hospitals

  • Las Palmas Medical Center

    1801 N Oregon St
    El Paso, TX 79902
    Recipient of 46
    hospital awards

    America’s 50 Best Hospitals for Surgical Excellence Award™ (2025, 2024)

    Superior clinical outcomes in back and neck surgery, spinal fusion, hip fracture treatment, hip replacement, and total knee replacement

    America’s 100 Best Hospitals for Orthopedic Surgery Award™ (2025, 2024)

    Superior clinical outcomes in back and neck surgery, spinal fusion, hip fracture treatment, hip replacement, and total knee replacement

    View all awards

    How patients felt about the care they received at this hospital.

    81%
    Patients said they were given information about recovering at home

    3% lower than the national average

    73%
    Patients said that nurses always listened to them and explained things well

    2% lower than the national average

    View all patient feedback

  • Del Sol Medical Center

    10301 Gateway Blvd W
    El Paso, TX 79925
    Recipient of 30
    hospital awards

    America’s 100 Best Hospitals for Orthopedic Surgery Award™ (2025, 2024)

    Superior clinical outcomes in back and neck surgery, spinal fusion, hip fracture treatment, hip replacement, and total knee replacement

    America's 250 Best Hospitals Award™ (2025, 2024, 2023)

    Superior clinical outcomes in back and neck surgery, spinal fusion, hip fracture treatment, hip replacement, and total knee replacement

    View all awards
Learn more about how Healthgrades measures Hospital Quality