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Dr. Rex Hsei, MD

Dr. Rex Hsei, MD

Ophthalmology*
25+ years of experience

Dr. Rex Hsei, MD is an ophthalmologist in Santa Cruz, CA and has over 25 years of experience in the medical field. He graduated from Hahnemann University in 1996. He is affiliated with Dominican Hospital. He is accepting new patients.

2.5 Star Rating
Based on 17 reviews 2.5 Star Rating (17 reviews)

Practice

1665 Dominican Way Ste 124 Santa Cruz, CA 95065
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Dr. Hsei's Reviews

Likelihood to recommend Dr. Hsei

2.5
17 ratings, 8 with a written review
5 star
35%
35%
4 star
0%
0%
3 star
0%
0%
2 star
6%
6%
1 star
59%
59%

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Never again
My eye is worse now than before I saw him. He did not call in my antibiotics after performing surgery on my eye. Handed me a gauze eye pad to apply myself after eye surgery. Rushed out of the office like he didn’t have time to deal with me.
What went well
  • Appointment scheduling
  • Wait times
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
Helpful
Mar 07, 2025
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Dr. Hsei is very Professional, informative, thorough, and on time. I highly recommend him for anyone having difficult vision problems. He fixed my vision 100%. I have been to several ophthalmologists and left with my problem.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
G. Ridgway – Sep 22, 2023
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He was abrupt and rude and so was his staff
What went well
  • Office environment
  • Appointment scheduling
  • Trusted the provider's decisions
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
1 other person found this helpful
Helpful
Jen – Apr 10, 2023
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Don’t go see Dr Rex Hsei. His staffs are rude and very un professional.
What went well
No results
What could be improved
  • Office environment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
1 other person found this helpful
Helpful
Alex – Jan 11, 2022
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My vision doctor for 10+ years. Did cataract surgery on both eyes, couldn't believe how easy it was. He shows concern and care and takes time to explain your situation. Highly recommend.
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
No results
5 others found this helpful
Helpful
Mike Chappell in Watsonville, CA – Dec 08, 2016
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Dr. Hsei put the wrong lens in my eye during cataract surgery and also damaged the capsule behind the lens. I have very poor vision in the eye now and must always wear a contact lens in the eye to see somewhat clearly. His arrogant attitude following his mistakes made a very bad situation intolerable for me. It was not until three weeks after surgery and a discussion with my regular eye doctor that he admitted he had implanted the incorrect lens. I would definitely not recommend him.
What went well
  • Appointment scheduling
  • Wait times
What could be improved
  • Office environment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
9 others found this helpful
Helpful
Cassidy L in Santa Cruz, CA – Nov 26, 2016
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Dr Hsei was never friendly as courteous as I was from my first appointment w/ him. He never advised me on the condition of my dry eye. Appeared to be irate easily. On one occasion, he came into the office chuckling in a ridiculing manner. Obviously, he wouldn't be responsible for his staff member in the optical shop breaking my well made prescription glasses. Of course, I left him for another eye doctor more professional than he is.
What went well
  • Office environment
  • Staff friendliness
  • Wait times
What could be improved
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
6 others found this helpful
Helpful
JLM in Watsonville, CA – Oct 26, 2016
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Dr. Hsei is not user friendly. I mentioned that I felt blown off by either his staff or him over my concern related to an ocular migrane. I asked the receptionist if i should come in. She said if i wanted to she would give me an appointment. I asked her to ask him if it was important to get it checked out and to call me back. No go. He got very upset at me mentioning this and snapped he didn't have time for this and threatened to end the exam.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
8 others found this helpful
Helpful
Sandy B in Santa Cruz – Sep 25, 2016
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Eye Health Spotlight

About Me

care philosophy

His goal is to serve the Santa Cruz community and surrounding areas with caring and comprehensive eye care.

  • Ophthalmology

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • White Memorial Medical Center

    Internship Hospital

  • White Memorial Hospital

    Internship Hospital, 1999

  • Temple University Hospital

    Residency Hospital, 1998

  • Hahnemann University

    Medical School, 1996
American Board of Medical Specialties®
American Board of Ophthalmology®
- 
Ophthalmology
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

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Locations

Practice

Office1665 Dominican Way Ste 124 Santa Cruz, CA 95065
1
(831) 761-5488

Practice

Edward T Bradbury MD A Professional Corp.150 Carnation Dr Ste 2 Freedom, CA 95019
2
  • Call
  • Fax
  • Hours
    • Mon: 8:00am - 4:30pm
    • Tue: 8:00am - 4:30pm
    • Wed: 8:00am - 4:30pm
    • Thu: 8:00am - 4:30pm
    • Fri: 8:00am - 4:00pm
    • Sat: closed
    • Sun: closed
  • Directions
(831) 761-5488

Practice

Office1489 Main St Ste 101 Watsonville, CA 95076
3
(831) 761-5488
See all Ophthalmologists in Santa Cruz, CA