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Dr. Rebecca Wiley, MD

Dr. Rebecca Wiley, MD

Ear, Nose, and Throat*
35+ years of experience

Dr. Rebecca Wiley, MD is a head & neck surgery otolaryngologist in Springfield, MO and has over 35 years of experience in the medical field. She graduated from UNIVERSITY OF MISSOURI / COLUMBIA CAMPUS in 1989. She is affiliated with Cox Medical Center South. She is accepting new patients.

2.4 Star Rating
Based on 9 reviews 2.4 Star Rating (9 reviews)

CoxHealth - Ear, Nose & Throat

960 E Walnut Lawn St Springfield, MO 65807
(417) 269-4450

At a Glance

  • Areas of Expertise
    Dr. Wiley specializes in the areas of Otolaryngology & Otolaryngology-Head and Neck Surgery. • See board certifications
  • Hospital Satisfaction
    Patients said they were highly satisfied at this doctor's hospital. • See hospitals
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Dr. Wiley's Reviews

Likelihood to recommend Dr. Wiley

2.4
9 ratings, 5 with a written review
5 star
33%
33%
4 star
0%
0%
3 star
0%
0%
2 star
11%
11%
1 star
56%
56%

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Horrible ENT, doesn't listen or care about patient
This doctor is so rude and unprofessional that I can't believe anyone sees her. I had chronic ear problems with fluid in my ear, she tried to tell me it was TMJ and that I needed PT. She told me to come back when my ear was full of fluid, but then they could never get me on on quick notice. She finally reluctantly, put a tube in my ear, (after 3 visits) and now my ear is fine. However, she was so mad that I didn't agree with her diagnosis of TMJ, that she literally made the insertion of the tube as painful as she possibly could. She didn't use a local anesthesia, and she jammed a device into my ear that hurt worse than childbirth. I am still traumatized by her rudeness and lack of empathy.
What went well
No results
What could be improved
  • I didn't feel respected
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Appointment was rushed
  • Didn't trust the provider's decisions
4 others found this helpful
Helpful
Lisa – Jun 26, 2024
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Very Nice
Dr. Wiley has treated me with respect and very good care, listens to my medical issues and works with me on my concerns!
What went well
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Charlie B – Apr 12, 2022
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Had no issues
Was kinda nervous after I read reviews about Dr Wiley but I had no issues. Very nice doctor.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Star – Feb 06, 2022
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The receptionist at this office is awful. After she YELLED at me for asking a question (apparently it was stupid to her) she put me on hold. The message on hold said something about Cox team members being patient and having integrity. Well not this team member. I’ve never been so offended in my life. Absurd
What went well
  • Appointment scheduling
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Office environment
  • Didn't listen or answer questions
  • Staff wasn't friendly
2 others found this helpful
Helpful
Aug 11, 2021
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I had an appointment with Wiley today, because the doctor I was referred to is booked out for months, as soon as Wiley came in she told me that I passed the auditory exam so nothing is wrong, with me without even looking at my ears. I explained my symptoms to Wiley, and the fact that I have had ear infections on going for the past six months and it has been verified by FOUR other doctors that I need to see a specialist, and without even looking at my ears again she said that all the doctors were wrong and I'm fine. I once again tried to be nice and explain to her what was happening and she finally looked at my ears long enough to tell me that all four doctors were lying and that I was faking it and it looks like I took a wire brush to my ears. She then sent me to Grove pharmacy for ear drops that DON'T EXIST!! I had to go back to the hospital, to get a script for DIFFERENT EAR DROPS because, she never even wrote one, and lied to me to get me to leave! Worst "Dr." I have EVER seen.
What went well
  • Office environment
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
5 others found this helpful
Helpful
Areal – Jan 18, 2020
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Know Before You Go

About Me

biography

Dr. Rebecca Wiley, MD is a head & neck surgery otolaryngologist in Springfield, MO and has over 35 years of experience in the medical field. She graduated from UNIVERSITY OF MISSOURI / COLUMBIA CAMPUS in 1989. She is affiliated with Cox Medical Center South. She is accepting new patients.

  • Ear, Nose, and Throat

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • University Of Missouri / Columbia Campus

    Medical School, 1989
American Board of Medical Specialties®
American Board of Otolaryngology
- 
Otolaryngology†
American Board of Otolaryngology - Head and Neck Surgery®
- 
Otolaryngology-Head and Neck Surgery
†Self designated 
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.

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Locations

CoxHealth - Ear, Nose & Throat

CoxHealth - Ear, Nose & Throat960 E Walnut Lawn St Springfield, MO 65807
1

Affiliated Hospitals

  • Cox Medical Center South

    3801 S National Ave
    Springfield, MO 65807
    Recipient of 3
    hospital awards

    How patients felt about the care they received at this hospital.

    86%
    Patients said they were given information about recovering at home

    2% higher than the national average

    76%
    Patients said that doctors always listened to them and explained things well
    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality