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Dr. Paul Heilborn, MD

Dr. Paul Heilborn, MD

Family Medicine*
35+ years of experience

Dr. Paul Heilborn, MD is a family medicine physician in Jackson, MI and has over 35 years of experience in the medical field. He graduated from Wayne State University School of Medicine in 1988. He is affiliated with Henry Ford Health Jackson Hospital. He is accepting telehealth appointments.

2.7 Star Rating
Based on 23 reviews 2.7 Star Rating (23 reviews)

Practice

2424 Spring Arbor Rd Jackson, MI 49203
Telehealth available

At a Glance

  • Area of Expertise
    Dr. Heilborn specializes in the area of Family Practice. See board certifications
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top Hospital
    Patient Safety Excellence Award™ See hospitals
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Dr. Heilborn's Reviews

Likelihood to recommend Dr. Heilborn

2.7
23 ratings, 10 with a written review
5 star
39%
39%
4 star
0%
0%
3 star
0%
0%
2 star
9%
9%
1 star
52%
52%

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Will only talk about one problem per visit no matter what you have going on
What went well
  • Office environment
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
Helpful
Dave D in Parma, MI – Mar 07, 2025
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He's the doctor
If you don't give him the answer he wants to hear, he berates you. (Borderline nasty). If you ask a question, he either talks down to you or demeans you. He's the only one in the room who knows anything. Real proud of telling you how smart he is and how much medical experience he has.
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
What could be improved
No results
5 others found this helpful
Helpful
Oct 21, 2022
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Always seek at least a second opinion.
After seeing an ear nose and throat doctor (otolaryngologist) for loss of smell, he told me that it was because of either a virus or that I had Parkinson’s disease. I told Dr. Heilborn what the Dr. said, and he indignantly said, “you do not have Parkinson’s.” So, after moving and finding a new doctor, I found out this is one of the most common early symptoms and that I did indeed have Parkinson’s.
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Aug 24, 2022
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I was simply looking for a primary physician and a future wellness check. The visit was going well until he began to push his big pharma vaccine rhetoric on me. Talking over me when I tried to express my concerns about the vaccine. Dismissing anything I had to say regarding the facts and numbers. Discrediting every source before I could even mention them. I asked to please change the subject but insisted I didn't know anything and continued to argue. His knowledge of the facts, especially the numbers regarding the deaths, was very disappointing. He didn't seem to know about the current events surrounding the vaccine either. All he wanted to do was tell me it was safe and my information was wrong and he was right. Also told me to not be vaccinated was not a personal decision. He continued to preach as I gathered my belongings and walked out the door. Sorry doc, I'm not that easy. I'll check back with you in about 18 months and we'll see how safe your precious vaccine is.
What went well
No results
What could be improved
  • Didn't trust the provider's decisions
3 others found this helpful
Helpful
John A Berry – Jun 25, 2021
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He is a neat guy. I like Dr. Heilborn. Glad he stayed in General Practice.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Brian – May 13, 2020
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He just wanted to talk about MD/vote and how he was going to treat me better. I guess I wasn’t getting good care all the past years
What went well
  • Office environment
  • Wait times
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
Jan 17, 2020
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I am blessed to have found Dr. Heilborn 7 years ago. He is very professional and attentive to his patients needs.. Last year, while waiting to see an endocrinologist following thyroid surgery, I became ill on the medication. He got me in right away, adjusted the medication and gave me a new plan to follow until my endo visit.. This had a profound effect on my recovery. Adding to this, his medical assistant Shannon, is always caring and makes referrals seamless. I wouldn't go anywhere else.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Lansing, MI – Nov 07, 2017
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Saw this guy twice. Initial appointment cut short because of 2 emergencies with other patients. Was told during that appointment that I was going into too much detail for the time he had. He'd never saw me before. Second appointment, has no interest in the articles I printed for him on my rare disorder, argued with me on chiropractor findings, insisted on referring me to a back specialist I have seen before and don't like, then lectures me for 5 min about taking time away from other patients.
What went well
  • Office environment
  • Appointment scheduling
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
4 others found this helpful
Helpful
Jul 30, 2017
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I've been going to Dr. Heilborn for years and due to his quality of care, professionalism, common-sense, trust and personable personality, I will continue to go to him for my medical care! I hope he stays in practice for years to come, and I highly recommend him.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
East Lansing, MI – Apr 12, 2017
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Dr. Heilborn is an excellent listener, and takes a personal interest in his patients.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Jackson, MI – Jan 14, 2016
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Leave a review

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About Me

biography

Dr. Paul Heilborn, MD is a family medicine physician in Jackson, MI and has over 35 years of experience in the medical field. He graduated from Wayne State University School of Medicine in 1988. He is affiliated with Henry Ford Health Jackson Hospital. He is accepting telehealth appointments.
  • Family Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Ew Sparrow Hospital

    Residency Hospital, 1991
  • Wayne State University School Of Medicine

    Medical School, 1988
American Board of Medical Specialties®
American Board of Family Medicine®
Family Practice
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

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Locations

Practice

Springcrest Family Physicians PC2424 Spring Arbor Rd Jackson, MI 49203
1

Affiliated Hospitals

  • Henry Ford Health Jackson Hospital

    205 N East Ave
    Jackson, MI 49201
    Recipient of 1
    hospital award

    Patient Safety Excellence Award™ (2025)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    View all awards

    How patients felt about the care they received at this hospital.

    84%
    Patients said they were given information about recovering at home
    75%
    Patients said that doctors always listened to them and explained things well

    1% lower than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality