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Dr. Natalie Stephens, MD

Dr. Natalie Stephens, MD

General Surgery*
30+ years of experience

Dr. Natalie Stephens, MD is a general surgeon in Louisville, KY and has over 30 years of experience in the medical field. She graduated from University of Louisville in 1991. She is affiliated with Norton Hospital. She is accepting new patients and telehealth appointments.

3.4 Star Rating
Based on 30 reviews 3.4 Star Rating (30 reviews)

Practice

1000 DuPont Rd Ste A Louisville, KY 40207
Telehealth available

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At a Glance

  • Area of Expertise
    Dr. Stephens specializes in the area of General Surgery. See board certifications
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Quiet Hospital
    Patients said the hospital this doctor practices at is quiet. See hospitals
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Dr. Stephens' Reviews

Likelihood to recommend Dr. Stephens

3.4
30 ratings, 14 with a written review
5 star
60%
60%
4 star
0%
0%
3 star
0%
0%
2 star
0%
0%
1 star
40%
40%

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Should be Zero
Obscene bedside manner & refusing to explain procedures or plans. When asked how things went she responded she didn’t know.
What went well
  • Staff friendliness
What could be improved
  • I didn't feel respected
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
1 other person found this helpful
Helpful
Not Hasp – Aug 16, 2023
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She says it like it is
Dr Stephens was very professional from the get go. She tells you exactly how it is, no sugar coating, which is nice when you are facing surgery. Dan her surgical scheduling assistant was awesome as well! I would recommend her with zero issues.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
Helpful
Shelly – Aug 22, 2022
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I am forever grateful for the urgency Dr. Stephens gave my daughter who had been suffering with gallbladder issues for months. Great Dr, great staff. I highly recommend. Thank you so much!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Rachel Hussung – Sep 18, 2021
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The worst experience with a doctor I’ve ever had. She was the most condescending person I’ve ever spoken to in my life- questioning me about irrelevant matters that had nothing to do with the condition about which I was there to see her. She could not answer questions with any degree of patience or understanding and acted as if I were incompetent. She needs to hang up the towel or get some professional help - there are plenty of general surgeons out there. Please don’t waste your time or money with this one.
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
Jun 30, 2021
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Dr. Stephens makes time for her patients. I have had one surgery and one procedure years later. Both recovery times were quick. During both occasions, I felt that she thoroughly answered my questions in easy terminology that helped my confidence in making medical decisions. She is very accessible with follow up questions and demonstrates a deep knowledge of her field of medicine, especially with current research. I would highly recommend her as a doctor and surgeon.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Erin Schneider in Louisville, KY – Jan 14, 2019
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I have had two procedures with Dr. Stephens. She is very thoughtful and thorough. Dr. Stephens and her staff did an excellent job. I was informed and cared for very well before, during and after my procedure.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Louisville , KY – Jan 14, 2019
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Horrible bedside manner, botched first surgery that led to a second more radical one. She insisted on blaming my mom for the fact that she was not healing quickly enough after the first by saying that she was not eating enough protein. My mom was at my house during that time so I know exactly what she was consuming. I would never let her touch another member of my family. The office was bad at returning my calls as well and never responded to my request for a meeting with her.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
4 others found this helpful
Helpful
Louisville, KY – Oct 13, 2018
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Dr. Stephens was knowledgeable, explained everything to me in easy to understand terms, gave me all of my options, and patiently waited for my answer. She was on time for all of my appointments and put me at ease with a very difficult diagnosis. She followed up after my surgery with a personal call with path results. Always friendly. Hospital staff highly recommended her and I do as well.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Sheryl Krieger in Louisville , KY – Sep 28, 2018
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I had surgery a bowel obstruction she is a very nice & knowledgable dr she knows what shes doing
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Mary sherrill in Fern creek , KY – Jul 12, 2018
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Dr. Stephens was professional, courteous and kind when I saw her to schedule surgery. She was able to schedule me the very next day for urgent surgery. Dr. Stephens did an excellent job with the surgery itself. Would definitely recommend her to others. The staff in her office was outstanding, too!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
1 other person found this helpful
Helpful
SM in Louisville, KY – Jun 07, 2017
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Needed some surgery, got right in for an office visit, scheduled that week. Surgery done, could not have been any easier. I've worked in health care 40 years so I've been around a lot of doctors. I would definitely go back to her in the future.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Louisville, KY – Mar 14, 2017
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Had an excellent experience with Dr. Stephens. Found her straightforward but not rude at all. Surgery was well done.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Louisville, KY – Dec 31, 2016
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Not enough space to possibly tell all. But I was there for hemorrhoids & she scolded me about my irrelevant disease & was giving me completely wrong info. Laughed at me a lot, shot me long, confused looks, spoke slowly as if I were ignorant. She was rude, condescending, & had me leaving in tears. She made the appt about my weight (I'm 186 lbs) instead of the actual issue. She did not listen to a word I said. Left the door open when I was changing & told me multiple times not to get pregnant..??
What went well
No results
What could be improved
  • Office environment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
11 others found this helpful
Helpful
Michele in Louisville, KY – Aug 13, 2016
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Only picked one star because it was the lowest available. This doctor is HORRENDOUS. Even the ER doctor tried to avoid her operating on me but she was the only surgeon available and my circumstances were an emergency. Abusive and incompetent. And she screwed up my surgery!
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
12 others found this helpful
Helpful
Traumatized in Shepherdsville, KY – Jul 11, 2016
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About Me

care philosophy

At Norton Healthcare, we believe you the patient are the most important person to our practice. As the region's leading health care provider, we are committed to providing comprehensive, quality health care to all those we serve in a manner that...read more
  • General Surgery

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • University Of Louisville

    Medical School, 1991
American Board of Medical Specialties®
American Board of Surgery®
General Surgery
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Locations

Practice

Office1000 DuPont Rd Ste A Louisville, KY 40207
1
Norton Women's and Children's Hospital4001 Dutchmans Ln Louisville, KY 40207
2

Practice

Norton Surgical Specialists-Louisville General Surgery-St Matthews4123 Dutchmans Ln Ste 607 Louisville, KY 40207
3

Affiliated Hospitals

  • Norton Hospital

    200 E Chestnut St
    Louisville, KY 40202

    How patients felt about the care they received at this hospital.

    86%
    Patients said they were given information about recovering at home

    2% higher than the national average

    78%
    Patients said that doctors always listened to them and explained things well

    2% higher than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality