Dr. Mark Ross, MD

Worst doctor I have ever seen in my life in the Cox Emergency room in Springfield. Had horrible bedside matter and did absolutely nothing at all to try to help me nor care to help me. Shouldn’t even be a Doctor. I’ve had serious neurological issues and begged for him to help me and even though he said I needed a MRI on my neck and spine he would not order one or even refer me to a neurologist!

Went to ER Saturday bc I had dizziness with vision and significant heart rate changes. Urgent care suggested I go to the ER due to an abnormal EKG. They didn’t know if it was related to a pre-existing heart condition or if it was something else. I’ve had migraines since 5 yo. Within the first 5 min of him coming in, he told me “Maybe you don’t actually have migraines” but retracted when I told him I’ve seen neurologists and have tried medications and I have aura. They are migraines. He ordered an MRI and dismissed anything potentially cardiac, stating that my heart conditions usually come with chest pain, despite the Mayo Clinic stating that actually, those heart conditions usually have no symptoms, but if they do, they often include fainting or feeling like you’re going to faint. He dc me basically telling me telling me it was either a bad migraine or something inner ear related. This was not a migraine. His notes from only mentioned was dizziness. No mention of any other symptoms.

I was in a lot of pain from a fall. He was efficient but also calming and had a good sense of humor which helped a lot. He discussed my diagnosis and treatment thoroughly and encouraged me. What I appreciated the most was initially he thought I hurt one area but after listening to me and doing a physical test he realized it was something else and updated diagnosis and treatment.

Ross saw my husband in the ER. He was rude, condescending, and uncaring toward my husband who had acute, critical symptoms.

I would not recommend Dr. Ross, I went to the emergency room because my PA suggested I go when I told him I was out of Xanax because Megan didn't have the authority to write a script at my doctors office. He said well she can and I don't know why you left Dr. Moore's office he is a great doctor first of all that is none of his business but he took great offense that I changed primary doctors. Then he raised his voice about coming to the ER for Xanax and I started to explain that, that is what my PA said to do, plus I had other issues but he didn't let me get a word in so I just shut up and shook my head yes are no. So 2 days later I went back to the ER because I haven't been able to pee which is the other thing I was going to talk to him about but after he accused me of being there for just Xanax and yelled I was to scared to say anything more. So on my 2nd visit the doctor comes in and says if you don't admit yourself into the hospital your kidneys or going to fail.

Rudest doctor I have ever met, and I've met a lot. Stated he believed I was there in an attempt to get unnecessary pain medication, although I've never been on pain medication even with a myriad of diagnoses.

Wrong diagnosis. He spent more time talking about himself, in trying to impress a cute nurse, than he talked to me about my illness.